Big O Tires

Came to get my oil change at 6:40 pm and the lady said for me to come back at 8 am the next day when their hours said that they closed at 8 pm. Not everyone get off of work early, but they seem to understand that. Extremely Bad customer service and I feel like they don’t want my business. People are waiting inside and outside of their store; hoping to their car done. I wish they have more workers and sent their employees to customer service!
Very bad customer service!!!

Always a good experience here. Got here at 8 and car was being started at 8:10. The service is friendly and price are not very reasonable. Having my two rear tire change for only $ 250 :-) can’t complain about that.

If I could I wouldn’t even give them a star. I bought 4 tires with a quote of $ 547 over the phone when I went into shop I ended up paying close to $ 700. This is after their so called buy three get one free and wheel rotation wheel alignment and wheel sensor upgrade. See the trick is they will quote you a low rate over the phone to get you in then recommend additional services not inculded once there which is how I ended up spending more. This is not why I am giving them a bad review I’m giving them a bad review because the have unethical business practices. after leaving the business I started to hear a rattle under my hood along with my engine sounding very loud. Once home I checked my car to find that they broke my battery cover and did something to my engine. Once I contacted them they lied and said they don’t know who may have did it because multiple technicians worked on my vehicle but if you look on my receipt only one technicians name appears. Long story short they agreed to replace cover and make a careless attempt to see why my engine had a loud noise coming from it. A technician inadequately drove my car around the block only to say he didn’t hear any noise which is not true because you can now hear my car before you see me coming from a block away when I talked to someone falsely stating they are someone from the corporate office he said if I allowed him he would take care of everything. Already uncomfortable about the level of trust for this business with my vehicle I hesitantly agreed for him to take care of my issue that they caused. They called me on a Tuesday stating that they would fix my battery cover and replace a sensor that they felt was causing the issue since I am a full time student and work full time I couldn’t bring my car that day I informed them I would bring it Saturday. Once Saturday arrived their lies and unethical business practices came full circle by not fixing what they broke then treating me a woman like a criminal when they broke me car. Although I have coverage for wheel rotation I will never give my business to this racist place ever again I will also continue to warn people of their unethical and criminal business practices along with informing the Better Business Bureau about them

Denise gave courteous professional advice and service. Ivan was on point and provided additional expert professional guidance. Very nice to see excellent team work and much appreciated. Thank you!

I’m not a fan of chain stores and have always had a mechanic but since I’ve moved to Pinole I am so happy with this Big O location and I’m pleased to let them work on my vehicle. ALL of the staff are incredibly friendly, knowledgeable and seem to genuinely care about good customer service… and not just those behind the desk! All of this and they are within walking distance from my home. Thanks Pinole Big O.

Never again. This place is seriously overpriced. Got ONE tire replaced and it cost me almost $ 200. Really??? Taking my car somewhere else that can do the same thing and a little more but for cheaper in the future. Customer was great though.

I bought a new set of tires from them earlier this month plus an alignment and received excellent service. They price matched the tires I wanted and had found cheaper elsewhere. They were able to get them delivered from their warehouse and installed in less than 24 hours as promised. Staff were friendly, courteous, and helpful, especially Ivan! They were even able to correct the problem with my tire pressure sensor that 2 other garages were unable to fix. I would gladly recommend them!

Blew out a tire on our car. Called them just as they were getting ready to close and they stayed open for us so we could get a new tire. would highly recommend them this place is awsome.

Stay away from this Big O Tires in Pinole on Belmont way. I had got an oil chng and the mech forgot to put the screws back on my air filter housing so I took it back there and the owner says he’s not responsible. Then my mother takes her car there for a tire repair and 3 days later the same tire goes flat. The owner was rude and this place has the worst customer service. I really advise you to take your car somewhere else because this place will go out of business soon. All my family and friends have gone elsewhere and you should too.
Dated 01/​04/​2016
Also I’m adding that the OWNER did say I needed a new air filter housing and he can replace it for $ 200…After I left I drove over to auto zone popped my hood and come to find out all I needed was four screws not a whole new housing like the owner had tried to sell me for $ 200.The four screws cost me $ 6.00.Its to bad there are crooked people out there taking our money so they can keep there business going.
STAY AWAY FROM THIS BIG O TIRES!!!

The owners son is rude as hell. I was assisted at the Richmond BIG O and contacted the Pinole to see if I was able to transfer my order due to it was closer. He was very rude and snobby and when the Richmond site abut my experience they explained that its normal the owners son gets complaints all the time and disregard. If it wasn’t for the gentleman who assisted me in Richmond I would have taken my money elsewhere!

I brought my car a few weeks ago to mount new tires bought from tire rack. I didn’t have any prior problems with my tpms. After they mounted the tires and installed tpms kit on every tire, my tpms went off almost immediately. I brought it back a week after (I couldn’t bring it in right away because of work) and they couldn’t find out what’s wrong and one rude employee said to take it to a bmw dealer because it’s a «european car.» No shit einstein that it’s a european car! Hmmm… so I take it in without any problems with the tpms and now it does after they worked on it. Shady! Yup, they just lost a customer.

By reading the comments of others, I realized That I am not alone experiencing a nightmare with this store. In short, angry front desk personnel, who did not like my note about that what they found is wrong is not the one I am talking about. And, my car did not have alignment problem, now it has! I wish before going to this store, I would of have checked Unilocal about them. However, I will not buying any shocks from them as they wish me to do. I will never ever see them again.

Got a nail in my tire on my way home from work… called them thirty minutes to close and they said come on down! And at no charge! Awesome! And great customer service. On another occasion they fixed my husband’s tire with no notice as well. If I lived closer I would totally use them.

Your only defense Ivan for sub par work and poor customer service is to take a swipe at my mental health. If you want to judge me id suggest getting to the end of a long line.

Helped me pick out which tires were the best for my vehicle as well as compare numerous tires and prices. Made the process simple and didn’t take too much time. Helped me be cost efficient instead of trying to take all of my money

My tire pressure indicator lit up a few days ago, when I got to work (in Marin) noticed my right rear wheel on the passenger side looked a little deflated. I was a bit nervous going home especially crossing the Richmond/​San Rafael bridge, I’d hate to get a flat tire on that bridge. When I got home, hubby suggested I call Albany Subaru Service but felt it was out of the way for me to go their in the morning. Then I remembered Big O tires in Pinole which is on the way to work for me. I’ve been to this Big O a couple of times in the past with other cars I’ve owned and pretty much they’ve treated me very well. Ivan helped me with my patch and said it would take 20 – 25 min to be done. (I got their at 7:50am and there was a line already). Sure enough my car was done and Ivan helped me get on my way to work.

Ivan, James and Jeff are very kind and professional, as so with the other Big O staff at the front desk. A friendly smile and weclome. is all ways appreciated. The crew in the garage are knowledgeable and skilled mechanics. I have been making repairs and aftermarket upgrades on my 2006 maxima and I ‘m very satisfied with Big O ‘s quality of work. They treat all their customers with respect. The waiting room has tv, wi-​fi, coffee and usually donuts. The front desk keeps me inform and makes recommendations from the mechanics perspective on any other potential repairs. My rice rockett is a joy to drive… thanks to them. I have read some of the negative reveiws and disagree… yes. sometimes i have to wait, but then Thats life. The world doesn’t revolve @ me. so i bring my car in on a midweek day early… anyone who only checks their oil once in 6 months deserves to find out they have no oil. I have a new engine, drive alot and check all my car’s fluids every Sunday ! But then… I understand auto mechanics, physics and most of all appreciate Pinole’s Big O’s teamwork.
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Great service and very friendly!
We came in to see if we could get a quick oil change, tire rotation and brae check.
There was no problem in getting one car serviced and out in under an hour.
Jeff was super helpful and accommodating at the counter. Thanks Jeff!
Big O Tires in Pinole is a neighborhood friendly place to get good work done on your car.

I don’t know where to start with this shop… Brought my car here about 3 times to get something fixed and would always get my vehicle back with a new problem immediately. Ivan downplayed what was wrong with my car everytime as if he wanted me to keep on coming back until my vehicle was completely done by the poor work they were providing it with. The last time my car wouldn’t even start and I was told that they don’t do the engine work that it needed there and to get my vehicle towed somewhere else. I am definitely not returning to this shop and I wouldn’t recommend my worse enemy here.

Ivan and his team are great from the moment you arrive at the store to follow up on your repairs and service. Great service, good prices and excellent workmanship.
I never had this level of service at Americas tire. Big O provides an excellent service.