Lucky

after shopping at the Pinole store for several years, I am thinking of using the Hercules one instead. i shop here at least once a week, and around every 4^th time I get overcharged for something: cashier keys in wrong code for produce; rings up the same item twice; forgets coupon, etc. unfortunately it’s not the same one, otherwise I would avoid him/​her. either i hold up the line while they call the manager to delete the item, but most times i only realize it when i look over the receipt at home. by that time I am too tired to drive back for a refund, but it does add up. sad, because the people are nice, just not very competent.

I was shopping there today I did a self checkout.
I had 2 orders as I was waiting for the guy to check the price check they took a long time and I cancelled everything.
I left that stuff there as I was going out with my first order that I had already paid and had the receipt the lady on front there said «you stop u have not paid for that stuff it didn’t go through «I was shocked coz that telling me I stole, I went back and told her I had two orders one I have the receipt and the next is there that u guys took a long time.
She was like no u didn’t pay after she checked everything that I had she found outthat sure enough I had paid for them.
I was so frustrated she ashamed me in front of all customers and I have been going there for 20years.
I called the manager but he didn’t care he was like if u don’t steal then it’s okey at least until won’t start today!!!
I think I it was just a racial thing.
Reason nobody else who did a self check was stopped just me.
I am very frustrated

I always have a great experience when I visit this Lucky’s location. I go here so often, I know some of the cashiers and courtesy clerks by name. I always commend individuals for being proactive and going beyond their regular job duties. I went to their seafood section and pointed to a tray of fish that looked like salmon. I said, «May I please have 5 of those salmon fillets, please?» The butcher smiled and graciously told me that they would help me right away, but wanted to be sure I know that the fish that LOOKED like salmon were NOT salmon. I appreciated her letting me know, but appreciated the WAY she told me even more so. She was completely friendly and explained the difference in taste and texture. Glad to have this store nearby.

One star because of its location– close to home and easy to get to– and another star for one of their male cashiers who usually works in the mornings. He was very kind and struck up a conversation with me about university, and because his son is a special needs teacher, just like my bf. He is absolutely the highlight of this store and I’m so sad I forgot his name!
I have such a love/​hate relationship with this place. I often use the self check out line and I rang in the wrong apples. The guy supervising self-​check out wordlessly cleared the screen for me but never removed the incorrect apples, so I was overcharged by $ 7 bucks and didn’t know until I got home. Called the store and they wouldn’t do anything because I’d already left, and «Who knows if I actually have the apples or not?!»
Today, my boyfriend and I were followed around the store all the way to the self check out line by some dude with a shaved head and a goatee. I suppose he thought we were stealing? I guess we look like hoodlums due to our outfits (sorry we didn’t put on a suit and tie to buy a rotisserie chicken!) but the stink eye you gave us as you followed us to the exit was a bit unnecessary.
I’ll probably still go here because it’s close, and the prices are reasonable!

Only reason why I go to this Lucky’s is because they have an indoor Bank of America ATM machine. I don’t buy my groceries here anymore. Too overpriced esp. for organic, vegan and vegetarian food items. Sometimes I come here if I need change for a big bill or to trade in large amounts of coins for paper bills.

This store sucks for Customer Service. Every time I call the Service Desk no one ever picks up the phone unless I try three or more times. Today I called it twice, no answer, just ringing forever. Next I tried the Meat dept, no answer. Next the Deli/​Bakery, after several rings FINALLY a human being answered. ALL I wanted to know was if they had a Redbox in their store. It SHOULD NOT be that difficult to get someone to answer the damn phone. This store reminds me of the Post Office. Need I say more?

EXTREMELY POOR services here! No sense of customer services at all.
I have been warned by my friends before about shopping at Lucky and I didn’t listen… here I had to pay the price. They never have merchandise when they’re advertising their goods… ok, never mind, here’s your raincheck. That was already one trip for nothing. Then when I got back some other time later to use my raincheck, they said, you had to go back to the original branch I got the raincheck. I heard some conflicts between the workers there too, some said it was ok to use raincheck at different branches. I had to wait 5 mins at the check out line, another 15 mins for the butcher to verify because he was not available, then contested with him another 5 mins. He rudely told me to go back to the other branch because of minimal details of the raincheck (I had no idea why and what had to be written and it was absolutely NOT MY fault at all). That would be another waste of 2^nd trip which didn’t mean a guarantee that that branch would have the merchandise that would be the 3^rd trip! Imagine you wasted HALF HOUR at this place on the 2^nd trip! Excuse you, I paid money to shop at your place as a patron… I didn’t expect any free merchandise from you and I was looked and rudely talked back?!? If I were the business owner at this place, I would just give a serious lecture about CUSTOMER SERVICES here ASAP

Rude, rude, rude, rude. That’s all I Have to say about the service here from the employees, we will not be back!

I judge my grocers on the basics: variety and availability of products offered (⁴⁄₅), quality of products offered (⁴⁄₅), price (²⁄₅) and customer service (⁴⁄₅).
Yesterday, I shopped at Lucky after having shopped a value grocer for the past several years. It was refreshing to visit a store with appealing produce, live lobsters and a seafood department that offers more than two fish options. They even had crawfish and red rock crab claws. I only came for a few items, but I had to walk down nearly every aisle because I was absolutely clueless to where my items were located and I must have forgotten how grocery stores are organized.
As for the prices, some of their commercially packaged items are more expensive than value grocers. Their produce is also higher in price, but it is also higher quality. If you buy a lot of packaged items, it might be worth buying those items elsewhere or stocking up when the items are on sale at Lucky, and buying your meat and seafood here. I don’t buy a lot of package items so the dimes and nickels more that I spend on products here do not add up to much. Plus, I buy in season produce and items that are on sale determine my menu.
I must admit, not all Lucky are created equal. Some smaller Lucky stores do not offer the variety that is offered at this store. This store is a wobbler between a three and four, but I am rounded up because I was über excited to be reunited with Lucky.

Decent market. My go to store whenever I’m in need of food snacks or just drinks. I wouldn’t recommended going here for anything else besides those items because things can be pretty pricey.

The last three times I went to this store I walked around the store for about 10 minutes looking or someone to help. Couldn’t find a single person. The two times I finally did, the first person lead me in the completely wrong direction, and the second person said he was ‘new’ and didn’t know anything about the store. GREEAAAT!!! So once again I’m leaving this store only to gain more wasted time and none of what I was looking for. The last straw was when I just checked out and on top of how negligent the store was run the check ‘Keith’ was ridiculously rude! Like we were annoying him by purchasing products at the store. Well, I promise to never ‘annoy’ another checker at that store again. Makes me realize why Lucky’s left this area before and why they decided to come back? Save your time and headaches and just go to another grocery store.

I always have friendly interactions with the employees here in the evenings, and this was no exception. The people in line and the cashier and the gentleman bagging were absolutely lovely! Everyone was laughing and talking. It makes the chore of grocery shopping much less of a chore. And prices are reasonable too.

What is it with Lucky stores and the weird, disgusting smell they all seem to have? Yes they are well stocked. Yes the fresh produce is great. Prices aren’t bad, either. But the stench is something that can’t be ignored and yet dozens of people are shopping and not one has a wrinkled up nose like me. Glad to have taken care of a shopping list, but if Lucky management or Corporate doesn’t do something about this, I think I’m going to do my shopping elsewhere.

so I had a baby shower for my daughter and we ordered trays from this lucky store. I have to say the woman in the deli was very nice and helpful AFTER we paid for the trays. The party trays were nice and well done.
My biggest concern was the cashier, she just looked like she was being held hostage and we were her captors. no smile, no greeting, nothing! most of the employees look so unhappy to be working here. We spent a lot of money here for our party you would think we could get a thank you or smile, but I guess not.
when I am in town I usually shop at the martinez lucky store but this was closer to where the party was being held.
This is a good way to lose customers, I would never go back to this location. There were 7 people in line and no other cashier was called to help although there were quite a few standing around talking, I am not kidding when I say we waited in line for a good 15 minutes, not only was she not friendly, but the slowest cashier I have ever seen.
Sorry but I am done with luckys

We just came from Lucky’s to buy some groceries and we were not given a receipt because they ran out of paper in the middle of the transaction and their system won’t allow them to reprint receipts. We didn’t receive the original one in the first place! I think their inability to provide us with a receipt should be illegal… just sayin’!

Lucky doesn’t vary it’s beer selection by much per it’s various stores.
buys: olde english 800 (1.59)
–from younger days, 8% malt liquor
initially found only in the ghettos, now in lucky’s (Hnnnn)
on draught:
–missed the coffee machine
pretty good (1), better than Mcdonalds.

Compared to other Lucky Supermarkets I’ve been to, this location seems to be more drab and empty. There isn’t really anything wrong with that, but it makes me want to get in and out of there as soon as possible.
The staff is okay for the most part. Some are very friendly while others appear to be indifferent about working there.
Regardless, I’m able to find everything I need there when I need cooking, baking goods, etc. In addition, it’s so close to home, which is really convenient.

I’d like to give this place one more star but the customer service here is hit or miss depending on the person your «lucky» enough to find. The people that work in produce are typically alright. I would say about 60% of them are helpful.
My issue is with the butcher shop. I stopped by last weekend and asked for some t-​bones to be cut an inch thick. I didn’t want 20, I wanted 2 but I felt as if I was putting the butcher out of his way. Maybe I was, maybe there is a specific time the butcher shop closes but I wouldn’t know cause I wasn’t told nor did I see a sign. It was around 5.45 PM.
The butcher gave me attitude and went to the back area. He came out with pre-​packaged steaks which were around ¾ inch thick. He told me I could take these or come back the next day. I wanted the steaks for a bbq for later that night. I think it was a rude thing to say. Dude you’re a butcher this is what you do.
Anyway this is one example of the sorry attitude people have here. My thing is this, I bet you there are several real butchers without a job that would love to cut a customers steak to order.

There aren’t many grocery shopping options in Pinole. Aside from Trader joe’s, I usually shop here since it’s close and seems cleaner than Safeway.
I’ve never had a problem finding what I needed grocery wise, but selections are small.
Customer service is where I have a problem with this store. It’s pretty much zero. I’m never greeted with a smile, and there are never enough lines.
A couple weeks ago I got in line. one person in front of me. When the clerk finished with that person, someone walked up in front of me and bought a newspaper. Ok, fine. But at least acknowledge the fact that you let someone cut on front of me.
I return a few days ago, and I’ve got my 4 yo with me, and a cart full of groceries. No bagger was assisting, so I was doing what I could and loading the bags into my cart. After the checker finished bagging and handed me my receipt he decided to start ringing up the person behind me instead of actually finish helping me load my cart.
I hate this store. Employees need to be trained in proper customer service.

Lucky has always been my go-​to local grocery store when I lived in Hilltop. I mean, there was always the option of Grocery Outlet or Trader Joes but there was just something about this Lucky that I enjoyed. The aisles are always clean and neat, and the staff is always helpful.
I want to bring light especially to one of the baggers, Sam (who is a major cutie btw). Every time I frequented the store, he always noticed me and was friendly. He always greeted me (Yes, I went that often) and he always had something humorous to say that I LOVED.
Ok ok, I may be crushing but I’m leaving this review today because I recently went after a long while and coincidentally, he was there! He was extra nice and looked more built than usual (Superman status). 5– stars for having such an excellent employee to brighten anyone’s day!