Serenity Nail Spa

If I can give them no stars I would. Let’s start by saying they are rushing through your mani and pedi, so they won’t loose customers. Also, my mani and pedi can I say SLOPPY, polish all over my skin and they expect a tip when I had to tell them to clean the polish off me skin. NEVER AGAIN AND THEY HAVE THE NERV TO BE PRICEY, I’m not cheap but $ 50 bucks for a mediocre job not worth my money. NEVER AGAIN WILL I COME BACK HERE… Disappointed

All equipments are new. Very nice people. Even offer bottled water good service. A bit pricey. But good service. My last visit here was on 2011. I like their Jazz music.

Went to this place based on the Instagram postings. My chic got a full set and we both got pedicures. The pedicure was supposed to be 40 mins of relaxing deliciousness and it turned out to be a quick, rough hurried job.
I understand that our appointment was at 6pm and they close at 8pm but dang maybe someone should’ve started on her full set while she was sitting in the pedicure chair because her full set ended up being rushed and nothing of what she wanted.
Continued to tell the woman to cut them down that she won’t be able to worn with long long nails. The woman told her no they won’t look good.
We showed her a picture of nails done at their salon and they look nothing like the picture we showed her. She had to redo them herself this morning. Wth?

Nice place, has that luxury spa style ambiance. Technicians were friendly. They don’t really have much colors to choose from for regular nail polish. I got the mood changer gel polish which was pretty cool. The downside is that my nail broke after a week, it probably has nothing to do with the salon but after I paid about $ 50 plus tip for a gel manicure and regular pedicure, I got pretty bummed out.
I would come here more often if the prices they charge for their services weren’t that expensive. The technicians also weren’t all that special and great compared to other nail salons I’ve been to in Pinole. The only difference I would say is the décor, the extra pretty pebbles they add in the water bowl you dip your fingers in (I’m sure those pebbles are just 5 cents each, and they reuse them) so paying that extra $ 20 on services to me isn’t all worth it to sit and stare at the pretty décor they have.
I’m sure this would be a great place for those seeking a spa like place, because they do offer spa services and massages.
But I wouldn’t recommend it if you we’re just going for a regular mani and pedi, they rip you off with their over the top pricing.

I love it here! My girl Kim is the bomb, she is super talented and very precise when it comes to nails. I’m crazy when it comes to my nails and most shops I’ve gone to don’t have the experience or skills to really deliver what I am asking or they try but fall short. Kim has never failed to impress me and I’ve never left here disappointed. I love my nails looking fresh and I’m always getting compliments on how cool or good they look because of how great of a job she does. The picture is of my ombré and matte nails I recently had done by Kim. I love Kim and the rest of Serenity staff. The salon is super beautiful and classy and they offer their clients wine, coffee, tea, water as well, so nice!

This was my second visit. I got a fill & a pedicure.
The place is so cute. I told them i was in a hurry & got both services at once. They are quick to accommodate me when I’ve walked in both times, but give priority to appointments, as they should.
They lined the pedi bowl, and that was nice because it was a step that not all places take. The chair had those relaxing massagers & i enjoyed that.
The work looks nice, my toes are great, and my fingers look so much better. The staff wasnt over friendly, but i suspect its because their english isn’t spectacular. But they were kind & they work hard.
The prices are reasonable. It was 25 $ for my basic pedi & 28 for a fill with gel i guess.
Ill be a regular client now :)

They increased their prices big time! The atmosphere, however, is very nice. I agree to some statements made by previous customers regarding the sloppiness. I have been going to this place and it is true that they have been quite sloppy due to rushing. I had my toes and nails done and I have to admit that there are times that the sides of my nails did not have polish. Then there is the clear top coat (I watched the lady do it too!) She applied that damn clear coat so quickly and when you are outside or get home, you could almost see the top clear coat is just covering a part of the nail. It should cover the whole nail!!! Sorry to be a complainer but this is how I see it. The guy that works there is nice but I am always afraid that he will hit me with the nail file! He flip that thing like there is no one in front of him! So, just be aware.

Very clean and well organized nail salon i’ve ever been to. Their services are absolutely good and go above my expectations. I came to have Deluxe Manicure for $ 27 today and it was really worth my money and time. The lady that worked on my nails was very attentive and only focused on me. I was really impressed with her amazing works. They used high quality products for decent price. I highly recommend this nail salon to anyone.

This place is awesome. I get my pedicure here every two weeks. I can’t go anywhere else! The only reason I didn’t give them a 5 star is because I’ve noticed the pedicures aren’t always good, depending on the person doing them. Some get more into it, others don’t. Typical. I pay $ 30 and I get a 20 minute massage as well as hot rocks, sea salt scrub and warm towels. So it’s not that bad for the price! Seriously recommend!

The two nail technicians who service me looked so unhappy and certainly not skill in their field. I had a sloppy manicure and pedicure. Everything was rushed… Sigh
This is sad, because I was excited to see the remodeled place and I am willing to pay more for better ambience.

Wow. Went here yesterday and had a terrible experience… I’ve been here before and liked it but after yesterday, NEVER AGAIN! Came for a pedicure amd selected the 40 min serenity pedicure. The nail tech didnt do anything but clip and dile my nails and soak them in warm water. Barely massaged my feet and legs, them whips out the polish like she was done. My friend and I were only there for 20 minutes. How could you be done??? I didnt want to say anything until sje took out the polish. She did not use ANY tools and when I brought it to her attention they say this is to be requested? I have never had to ask for a tech to do this. After all, isnt that what a pedicure is? I voiced my frustration and was met with attitude. After telling her what was needed, it was very clear she was inexperienced and scared to use her tools. Which makes me wonder if theae girls were licensed. I told her to juat paint my nails so I could leave. She then tried to charge for full service. This is where i got angry. I refuse to pay for a half done job. I was offered to pay for a regular pedicure. I still feel I was over charged for what I received. Whatever, I know better now.
Also, I saw you flipping me off while scratching your ear. So unprofessional, terrible experience.
IF YOU DIDN’T WANT TO PROVIDE THE SERVICE, YOU SHOULD DECLINE BEFORE HALF A**ING IT.
I WILL NEVER RETURN AND WARN OTHERS NOT TO WASTE THEIR MONEY!
To the owner: please train your staff properly. I am religious about pedicures, every week. You lost 2 clients that would have spent a lot of money at your business. Lost revenue.
0 stars.

I went to get a pedicure and was charged 33.00. The last time I was there the cost was 23.00 and 5.00 with sea salt. Today the young lady did the same thing she did last time but charged me 33.00. Ask owner for explanation and was told the have three different prices for pedicures. Express, basic, and serenity pedicure. They will not ask you which one you want. They now charge by the amount of time they spend on your feet. Rip off to pay for the new remodeling. Ask what the prices are before they start.

So after my last two visits to this salon. I’ve told myself I’d never again return. Pedicure was nice but polish was sloppy. For my full set, they had one person put the nails on and then had me move for someone else to do my polish (which came out sloppy as well). I had to keep telling them the nails were filed crooked. But when they went to fix it they just kept making it more crooked. Finally I just gave up and let them finish. Everything felt rushed. My polish ended up messing up when I got home because the layer was just that thick and yucky. I went back the next day and the owner agreed to remove the polish and reapply new polish (gel). But the work was still sloppy and rushed.
The place itself it beautifully decorated and newly remodeled, but for those prices I expected much more. Very upsetting experience):

I got my nails done here for the first time today. She took her time, and gave me exactly what I wanted. Although she didn’t have as much attention to detail as I would have liked, she still did a great job. At the end of my manicure she just put a huge dollop of lotion on my hand and told me to give myself a massage which was pretty weird.
I was a little surprised when I was charged $ 50. I’m not sure I’ll come back her often, maybe just for special occasions or I’ll stick to Julie’s.
I have noticed a small bubble or two on my nails already, so hopefully it doesn’t get worse. It’d be really disappointing because I love my nude, coffin nails.
Overall it was a little pricey but worth it so far, my post-​backpacking trip nails were in need of some TLC.

Great customer service.
My French pedicure is always nicely done.
They don’t rush there time for my services here.
Plus they just remodeled. Soo nice and relaxing inside !!

My biggest turn off from any establishment is one that is unsanitary. I got my underarms waxed and she double dipped the stick and didn’t use clean strips. I find that completely revolting and they even had the audacity to try and charge me $ 20 after the fact.

Horrible!!! My French gel is coming off after only 3 days. I have a big chip in one of the nails and the other ones are lifting.

Saw these pictures and gave them the benefit of the doubt. Serenity is undergoing renovation and its looks suppperrrr nice. Nail tech was sweet but the work was not exceptional. Still looking for my go to shop, this place is not for me. Hate when my acrylic looks chunky and deformed. A lot of these pictures look really great … maybe I just got the wrong person

I recommend this place to everybody I know! Kim has been taking care of my nails for almost a year now and I always, ALWAYS gets complimented on my nails every single time I leave this place. I’ve never had a hard time getting an appointment (I actually call her 10 minutes before I arrive and she always has time to see me!) nor have I needed to wait longer than 5 minutes. Now that they’ve moved to this bigger space, you’d probably wanna call ahead of time since they’re generating more business. The prices are reasonable and they always have new trinkets and designs to make your manicure look awesome! Their pedicures are also great (includes a little foot and calf massage and hot stones!) For somebody that gets their nails done regularly, I have found my spot!

So… I was contacted this week via Unilocal by an individual claiming to be the Manager at Serenity Nail Spa. In an attempt, I feel, is to harass me, she is denying that clients are ever asked to lie down to do wax (so she’s telling me that I’m lying), states they don’t have any record of doing a back wax for a man in March (this is correct; after her attempts to reach and harass me on Unilocal,I have found the transaction on my Well Fargo Debit card and my business with Serenity was conducted on August 24, 2013, I’ll post screenshots to the businesses Unilocal page – I just wrote my Unilocal review really late), and she’s wondering if I wrote a review for the wrong business.
Well thank you, Manager at Serenity Nail, for your attempts to contact me, I have found the proof and am happy to share it and this story with everyone else so we all can be best informed when considering giving this business our hard earned money.