Magill’s Towing & Auto Service

Two weeks ago my car got towed to Magill’s Auto Service. I asked if they could put on all new snow tires while my car was there. They said that they would check to see if I needed them first. I did need new tires and they quoted me a great price, which made me a little skeptical. It was $ 200 cheaper than the price I got quoted at a local tire place. When I picked my car up I was pleasantly surprised to see the bill was exactly what they quoted me. It is now two weeks later and the car is running better than ever. It used to rock back and forth when going around turns, but that is now fixed. Everyone I talked to over the phone and when picking up the car was very professional and friendly. I highly recommend Magill’s Auto Service!

Wish I didn’t have to give this business any stars. My vehicle was involved in an accident and the police advised me that this business towed it. Ok fine. I call them up on a Sunday (a few hours after the accident). I was advised that I couldn’t get any info until Monday, at 8:30am. So why is that… if you were able to pick up my vehicle, why in the world wasn’t I able to get any information about it? An easy way to get storage fees tacked on I guess? Anyway… I called Monday morning and spoke to Kelly. She advised me that she did not know the condition and would call me back. Never received the phone call back, so I called a few hours later. I told her, since I’m assuming my vehicle is in rough shape, I needed to know my options. Her first and only option was this… pay $ 240 for the tow and give them the title… or abandon the vehicle. What’s funny is that she never gave me the obvious option… to pick up the vehicle. Right then I knew something was up. So I told her that I would give her a call back.
At that point I decided to go pick up the vehicle. This business is located on the main drag of Pitcairn. I noticed the lot… it has an autobody shop and sales lot attached. Interesting… that’s why she asked me she about the title. So when I walk into the building, three guys plus Kelly. When I approached the building I could hear them talking. Once I went in, everything got dead quiet. No «can I help you?» Nothing. I told them who I was and that I needed to pick up my car. Everyone was in shocked. I guess the assumption was that I would leave it. I gave them my credit card… and then they said they don’t take credit. Oh is that so? You have a credit card machine… you are licensed by the state of PA to complete inspections, but all of a sudden you don’t take credit? Are you discriminating against me? I’m not trying to think you are… but it’s just feeling that way. Or did you want to keep my car that badly? So I went to the gas station nearby and pulled the cash. And… the price all of a sudden rose to $ 395. But they did waive the storage fees. Ugh.
This business is such a racket. I hate the idea that they are making money off of people in unfortunate situations.