Lowe’s Home Improvement

If I could give Lowe’s zero stars I would.
Roughly six
Months ago we purchased a Whirlpool Gold series range for $ 1800. The delivery was scheduled and when the stove showed up three days slater it was missing the back panel, so I refused delivery.
I called the store and spoke with a store manager that said he would bring us a «new» in a couple of days. When stove #2 showed up, it was missing screws and had a number of small dents in the sides so, again, I refused delivery
I did not spend $ 1800 for a used, returned, damaged, refurbished, or floor model item!
Roughly 2 weeks after my new stove was supposed to be delivered, they finally bring us a new stove that actually appears as if it might be new! It was still mostly in the box, at least, with no obvious damage or missing parts.
Six months later the $ 1800 stove stops working, FE08, the cooling fan has crapped out and the oven will no longer turn on. I called Lowe’s and told them what was going on.
They said they would have a service company out to look at the stove but it would be more than three weeks before they could get to me.
Apparently, in the Capital of North Carolina, a place with millions of residents, three major universities, and a hub for computer, medical, and biotech industries, Lowe’s has only bothered to contract with ONE service company for the «repair» of major appliances.
More than three weeks later, with no communication from Lowe’s OR the repair company, a service tech shows up 20 minutes after his only phone call to schedule the appointment.
Lowe’s failed to pass on the error code, so of course he looks at the stove «FE08 huh? Gonna have to order some parts. It’ll be 5 – 7 business days».
Four more weeks go by with no communication from Lowe’s or the repair company and we still are unable to cook. It’s now been seven weeks!
Lowe’s home improvement does not care about it’s customers beyond what’s in their wallet.
Lowe’s home improvement does not stand behind the products they sell OR the warranties that come with the expensive products they sell.
If I had purchased a $ 600 stove, this kind of treatment is unprofessional and inappropriate but at least the expectation of quality equipment isn’t there.
My family spend $ 1800 on a stove because we wanted something well built that came with a quality warranty.
Not it’s going to be at least two months, probably more, where my family is unable to cook and have to eat microwave meals or eat out for every meal. Any idea how unpleasant it is to eat out with a nine month old baby for every meal, two months running?
What we got for our $ 1800 was a lot of headache, several broken or damaged ovens, and the full and complete understanding that Lowe’s cares absolutely nothing about anything but profit.
They refused to take the stove back, they refused to replace the stove, and have so far failed to honor the warranty as sold. They have made it abundantly clear that they don’t care about their customers by only contracting with ONE service company to take care of the millions of customers that shop at the more than dozen Lowe’s stores in the area.
Do not shop at Lowe’s Home Improvement if you want quality appliances and responsible customer support.
Do not shop at Lowe’s period, we need to stop supporting large corporations that only care about profits and will knowingly and deliberately take advantage of its customers.

Purchased the largest, most expensive Samsung washer and dryer for my wife a few weeks before Mothers day this year. The employee was very helpful and even called the supplier to verify availability and delivery before Mother’s day. We waited 2 weeks for special order and on the day they were going to be delivered, the Friday before Mother’s day, I received a call from this Lowes saying they did not have the washer and dryer and had no idea when they could get them (obvious supplier issue, not Lowes). They offered me a small discount to accept the floor model. I visited the store slightly frustrated and was greeted with a understanding, helpful manager that reduced the floor models to an acceptable price. They were delivered and installed the next day. Kudos.
Turns out the floor models were the manufacturer’s first run and both machines needed major repair with 3 months. They fixed the washer the first month and we have not had problems again. About 3 months in the dryer would not heat. After 2 weeks of going to the laundromat, Samsung finally got a tech to come out and the guy worked for hours and left the machine in pieces telling us he had no idea what was wrong and to call Samsung for additional service.
I immediately went to Lowes and again was met with a great manager (different one). Even though the refund/​replacement period for appliances is only 30 days, Lowes has a replacement program for customers that were receiving poor warranty service from the manufacture. I had a new dryer switched out within a few days. Kudos again to Lowes as they may have covered the entire cost as a loss.
My lesson: don’t buy floor models. These days they are the first built and do not have updated parts. Lowes will only exchange appliances for 30 days, unlike all the other items they sell that have a 3 month no questions asked policy. Im stuck with «iffy» machines now, fingers crossed…

I recently bought a washer/​dryer combo from the Lowe’s in Pittsboro — even though I live in Cary. I refuse to frequent the Cary store due to the attitudes of the sales staff. However, upon urging from a friend, I visited the Pittsboro store and found a completely different environment. This store is customer friendly. Robert and Michael helped me purchase my appliances, and Ashley and Todd delivered them. All four of these individuals were professional, helpful, courteous, and just plain customer oriented. I will take all of my business 30 minutes away to get this service. Kudos to Pittsboro. You could teach other Lowe’s so much!

This is a full sized Lowe’s with a full inventory and everything you would expect from a Lowe’s store. I find myself here at least once a week. The staff is helpful and friendly.