Ace Hardware

It’s interesting that the bad reviews have horrible spelling or refer to women as «females.» Ace Hardware is a dying breed and Pittsburg is lucky to have this store. Yes, it’s dusty and hot in the summer time but I’m not going there for brunch. The staff is helpful and the store is well stocked.

Great service by assistant manager Robert today, had a very unique need and he went above and beyond to help me.

I think it’s funny as heck the first review says Tommy accused them of stealing over less than 3 bucks, what an idiot, Tommy is one of the nicest there. I just noticed there weren’t any current reviews on here so I thought I’d put one. Go here for keys, they make them quick and cheap. If you do go here, don’t complain when they ring you up and something that is 99 cents comes up for $ 1.08, that’s called tax people, everyone has to pay it. Ace Hardwares are owned separate the people who own this one own the ones in Brentwood, Oakley and Antioch as well, so if you bring something to return from a Hayward Ace and they don’t have it, don’t get mad at the employees, it’s not their fault, they just work there.
If you have questions about a big project or something, ask if Robert is there, he knows his $h!t and will get you what you need if they have it.
Don’t go here if you like air conditioning, they don’t have any.
Don’t go here if you like products that aren’t covered in dirt, they have a dirt lot out back and it blows in because there’s a draft. That doesn’t mean there’s anything wrong with the product you just might need to dust it if it’s not in a package.
Do go here if you need cleaning supplies, they have literally every type of cleaner you can think of.
Do go here if you just need a couple things real quick and don’t want to go to Home Depot or Lowes which are further out for some people.
And finally, if you do go here to get hardware (nails, nuts, bolts) please please for your own convenience write the quantity and price of the item on the little bag using the pens provided. It makes checkout so much easier. Seriously.
Overall good for quick things, and customer service is generally nice unless you are stealing which is a problem for this location because its in Pittsburg. I’ll repeat that, this store is in Pittsburg and they do what they can with what they have.

The Ace is a typical small size store. No issue there.
The issue is with the employee’s. Specifically the one that thought it would be a great idea, while ringing me up, to tell the employee next to him how a customer was hitting on him. Not exactly steller customer service.

Came in the Friday before Labor Day for the sale and couldn’t find the pop-​up canopies that were on special. Asked a young man in the plumbing area and he let me know they came in three colors. I chose blue and he immediately went to the back area and carried it up to the front for me. He was very friendly. He also helped me find a collapsable leaf barrel just by me describing it. Picked up a twin-​pack of propane and the young lady at the checkstand said it came free with a $ 50 purchase. The same young man offered to everything in my car! Had to say, it was a good day for me at Ace in Pittsburg.

I purchased brass and plastic key tabs and key rings at Ace Hardware in Pittsburg, California. All prices on the bins containing the key rings and tabs were clearly marked with a price. I placed the rings and tabs that I intended to purchase in individual plastic bags and marked the bags with the appropriate count and price. When I placed the bags on the counter to purchase, the cashier, a latin female who had no name tag, immediately produced a binder and began placing the tabs and rings I intended to purchase on diagrams that were on sheets of paper that filled the binder. Unknown to me she increased the prices on two items by $ 5.00. When I returned to Ace a manager and the aforementioned female began making excuses about the blatant fraud that was perpetrated. I received some money back but I was short-​changed by $ 2.31. I returned again to complain about another fraud and this time I did not ask for the difference in price. I instead asked for a refund. The aforementioned female was again present and began to cry and change the subject and I had to keep reminding her that I wanted my money back. The manager who said his name was «Tommy» became involved and when I told him what the female did he said that «all customers» were «ripping him off». I told «Tommy» that she increased the price dramatically without saying anything to me. «Tommy» followed me out to my car and leaned on my car. I told him to get off my car. «Tommy» then demanded that I count my change in front of him. I told him not to tell me what to do. He then said that I was not to return to Ace. I have had other experiences at Ace Hardware in Pittsburg where the price on the item is less than what was charged at the counter. Ace Hardware in Pittsburg, California is guilty of «bait and switch». Then when you complain about being defrauded «Tommy» complains that customers are stealing from him and tells you not to patronize Pittsburg Ace Hardware. In another matter I purchased many lengths of black iron pipe and wanted them threaded. The worker who threaded the pipe kept taking the pipe off the pipe threader and attempted to screw a union onto the threads. He would then place the pipe back into the pipe threader and rethread the pipe. He repeated the process several times. When I looked at the threads they were in very bad condition and I had to cancel the order. Do not patronize Ace Hardware in Pittsburg, California.