Cycle Gear

This place should be called cycle apparel. They never and I mean never have the parts you need. Don’t have the right size tire. Don’t have the brakes you need. Everything to be ordered and takes 3 – 5 days to get it in. So once again I ask, Cycle gear? Hummm. Only things you guys have are helmets, gloves, jackets, pants and boots. Damn near all the stuff you guys supposedly sell I could buy online and get it sooner. Never again Cycle Apparel.

Awesome customer service! This is a one stop shop for all your bike and atv needs! Prices are low. They are usually not out of stock for any items but if they are they are more than happy to accommodate!
Stopped in for helmet cover and they hooked me up!
Thank you cycle gear!

Went to this store a couple of months ago wanting to buy a jacket for my husband and couldn’t find anyone to help me. I finally got frustrated and left the store. A couple of weeks later my husband called to order some motor cycle tires. He called 10 days later to find out the status of the order and was told they didn’t have an order on file. They apologized and offered to re-​do the order, but my husband had lost confidence in them and decided against buying from this store.

This place is great. A little smaller than Pacheco shop but hey, it’s in a more convenient place for me. They have a good selection of necessities.

The staff here were amazing to me. I didn’t realize you could get service like this in Pittsburg/​Antioch for anything.
Every time I go in there, I can’t get out in less than an hour because it’s just fun talking with the staff about bikes or stuff in general.
Raul and Tracey (I think that’s her name!) were amazing. Single guys, Tracey is amazing. Cute gamer biker chick who knows her stuff. Get her while you still can!
Ordered some gear and they were great. They said they would call me when it was in, and they did. They were helpful getting me set up with all the gear I needed and a 15% discount for a new rider was just icing on the cake.
You get 30 days to return anything, no questions asked, and you get 7 days to return helmets for anything, no questions asked.
I’ll be back in the future for sure. This rating would be 5 stars, but I took off a star because pretty much all they have is Bilt stuff and the shop is on the dinky side. They need more selection!
I have no idea about their mechanics, but the sales people are fantastic. I liked them so much I signed up for Unilocal to write my first review.

This is a pretty small store, but has the basic necessities. They get 3 stars because half of the helmets out on display were Bilt brand… and they didn’t even have ONE SINGLE ARAI in stock. and all the Bilt gear has pretty much dominated the store in most departments, I’m a fan of large selections. trying to force Bilt brand items on riders & skimping on selection from other brands isn’t the way to get products sold ’round here buddy.
Customer service was good, the guy was friendly & really helpful!

Thought this shop could handle a simple mount and balance of a tire but i was indeed wrong, no phone call when it was done though i was assured i should wait on that to go in and pick it up. A tire mount and balance isnt rocket science but this place sure will act like it is. they changed my valve stem, without telling me and then tried to charge me for it, told me it is needed for the structural integrity of the inside of the tire and if i didnt i was“waisting” my new bt016. ive changed A LOT of tires and this is the first ive heard of that.
Also they like to sell their Bilt brand gear, the stuff falls apart at the seams, was recomended by the associate so i tried it and it was a fail had to get all new gear within a couple months, I ride a lot so i guess if u a casual once a month rider this gear might work out. It was cheap and has almost zero life.
Im never going back to this cycle gear or any of them for at this point. Horrible business that consistently tries to overcharge their customers and gives horrible service in return. Gonna go to a real cycle shop from now on. Not that overstuffed shack lacking in quality gear and service.
shoulda gone with my gut and gone somewhere else

Pretty good selection of gear and parts. The sales people where very helpful!

I’ve shopped here since the store opened, and at the Pacheco store before that. There customer service has been excellent, and their 100% satisfaction guarantee (return policy) is absolutely the best of any retailer I’ve dealt with in forty years!

Got a jacket here to ride about 2 months ago & a replacement battery about a week & a half ago. Place seems kewl. I’ve come here to browse for some stuff; gonna go get me some gloves tomorrow or the start of the week.
Iono what these people’s problems are, lol. People behind the counter seem kewl. Just get in, browse, get your stuff & go, lol. I like checking up to see what they have on clearance.

I haven’t had such a lousy experience buying a product since the last time I tried to buy a car from a dealership. I’m hoping the fact that I’m female has nothing to do with it.
This location is fairly new. They have a pretty good selection, though most of their merch seemed geared towards offroading. I happened to be in Antioch and thought I might get a better deal outside the city. Big mistake! The prices are much higher than what I found at popular stores in the city.
The worst part though was this one guy who gave me the sleaziest and lamest sales pitch I’ve heard in years. After his first question I rolled my eyes because I knew exactly where this was going. He asked me, «How much do you think your head is worth?» OMG! They don’t really train them to say that crap, do they? I told him priceless of course, but I wasn’t paying more than a couple hundred bucks. He proceeded to explain what was wrong with every helmet in my price range. He then described how much better the Shoei’s and Arai’s are. I had to repeatedly tell him I’m sure they’re great but I’m not spending $ 500-​$ 600. There was another young lady there who had been trying to help me though she didn’t know much about helmets. She also had to keep telling him 1) I’d stated how much I was willing to spend and 2) I was not going to special order a helmet because I didn’t live in the area and it wasn’t worth driving an hour one-​way to pick up a helmet.
She tried to be helpful so that’s the only reason why I’m giving this place two stars. Hopefully that cheesy sales guy will get a clue!