SA Heating & Air Conditioning

I have to mimic what every other review regarding SA being out thanks to my First American Warranty. I love my warranty company and have had nothing but excellent service from them.
As for this experience, it has been horrible.
Placed service call on 11−28−15. On 11 – 29 I called and left a voicemail. On 12 – 1 I called the number for SA and left another voicemail. I received a call back a few hours later stating that the soonest appointment they had was 12 – 3 from 12 – 4. It was scheduled.
On 12 – 3 SA called at 10am and informed me they are cancelling my appointment because contractor is too busy.
I contacted FA and complained (they handled very well) but told me to reschedule with them and that FA will help take care of us.
Called SA, they informed me they were contacted by FA and will be out on 12 – 3 between 3−7pm.
At 5:40pm contractor showed up. Walks inside and states that he has a problem, that he lost his ladder somewhere today and was wondering if I have one he can borrow.
I told him I don’t (which is true) and he said that he will just have to leave then because he cant get into attic. I asked for him to call supervisor. He said he is supervisor and only person above him is owner. I asked him to call the owner, he said owner wont answer their phone and he will not call them.
I asked for his name (he gave it). I asked for owners name, he said SAM. I asked for Sam’s last name and he said he didn’t know. I asked for copy of contractors license, he didn’t have it.
I asked for contractors license number, he gave me a business card with it.
He left, I began filing my complaints.
Upon further research I found the negative reviews here. I found 12 citations with the contractors license board filed and I found 3 complaints filed with the BBB.
My goal… Have this company removed from the list for SA!
If SA is dispatched for you… immediately request a new tech for the reasons here and they will provide different company. Don’t take your chances.
We have been without heat in our house since 11 – 28 and we have minor children and pets, during record low temps.
Looking forward to hopefully having this resolved soon by another company.

Excellent service! My husband and I recently moved into a new condo and had some issues with both heating and cooling. Jose was a pleasure to work with. He is very knowledgeable, very kind and courteous. You should feel confident to work with this company!

UNPROFESSIONAL and horrible company to work with.
I was referred to this company by First American warranty. First off, it takes 4 minutes of ringing to even get to a voicemail, yes, 4 minutes. Secondly, they don’t call back the next business day. Now here is my story along with those problems. My A/​C starting acting up, it was mid 90’s and 100+ degrees that week, I called them on a Tuesday, didn’t get a response until Thursday, and couldn’t get me an appointment until the next Wednesday or Saturday. Wednesday would absolutely not work for me because of my schedule, so I settled for Saturday 9−1…on Saturday, 1pm rolls around, and no tech. Of course, I put off all errands and plans during this entire window, because I wasn’t sure when the tech was coming. At 1:30 I finally get a call from the main office lady saying that the tech was running late and asked if it would be okay if he came later, I said fine. The tech directly calls me at 2:30 and says that the job he was on is taking longer because he has to go get a part, and would be to my house around 4. I said fine. He calls me again at 5 and says he won’t be able to make it, and may be able to come check out my system tomorrow (a Sunday), but he will call me if he is coming out or not. I have been in his situation with work stacking up, I felt bad and said that’s fine. Mind you, my entire Saturday was shot.
He never called back. I had to call the company, again, and listen to the phone ring for another 4+ minutes to get ahold of them. I left a message saying I needed him to come out ASAP. They called back on Tuesday, left a message, and said I needed to make another appointment. I called back 3 times, finally got ahold of the gal, and after all of this bs, had to make an appointment for Friday between 9 – 1. Friday rolls around, and he shows up at 9… he says he can’t find the exact problem but he is pretty sure it is the contactor but he doesn’t have the part so he has to come back with it. I assumed he meant that day… apparently he didn’t. He also said that my condenser was very dirty and could clean it for me for $ 80, I said no thank you, I cleaned it myself the best I could. My wife and I waited around the house all day, assuming he would come back, and tried calling the office, trying to find out when he was coming back… he didn’t come back that day.
Sunday rolled around and no one from the company contacted me, and it was 84 degrees in my house, I was pretty livid. I called, threatened to file a complaint with the BBB and gave them my email, considering the phone route was not working one bit. I got an email response on Monday, they said I had to make another appointment for a part swap. I was pretty astonished and made it clear I wasn’t happy, but I was told I still needed an appointment. I made the appointment for Friday again.
Friday, almost a month after my claim had been filed. The same tech shows up, replaces the part and says okay, it’s working, sign here and write a check for the deductible. He leaves, the A/​C runs for a little bit and then does the same thing it had been doing. I immediately call and email the person back saying the tech needs to come back. No response until Monday saying that I needed to file another claim with my home warranty company, I said no way, you are sending someone NOW. They said they would be happy to send a tech out again, but I need to file another claim, essentially starting the whole process over.
I called First American, demanded a different company and to expedite. They treated me well $$$, saw that I had been drug along, and set me up with another local company.
That company sent a tech out, he didn’t know why the previous tech had replaced the contactor, said it was textbook bad capacitor, replaced the capacitor and my unit was running and hasn’t stopped since. He also gave me his cell and the main line, said if there were any more issues, they would be to my house the next day. He also asked if he could clean my condenser for me, free of charge. I was blown away and I told him the S.A. wanted $ 80 to do it. He was blown away that they wanted me to pay more and now I have a very clean condenser.
Moral of the story S.A. heating and air has HORRIBLE customer service and HORRIBLE technicians. STAY AWAY FROM THIS COMPANY!!!

This company are a bunch of thieves! They took my money and didn’t fix my air conditioner. Never use them.

As many have noted here we called our home warranty company First American who said S. A Heating would contact us. They did promptly and said they had availability that same day between 3pm and 7pm. (4 hour appointment window!!) Who has time to wait around for 4 hours? Well after 3 separate calls to determine when the tech would arrive we got a call at 8:30pm! Jose showed up and diagnosed and fixed the issue promptly. Jose was very nice, apologetic, quick and professional. So 3 big stars for Jose who worked his ASS OFF but I’d say 0 stars to S. A for driving their guys to complete 10 – 12 calls in a day every day and for completely confusing and inconvenient appointment schedule.

We were referred to SA Heating & Air Conditioning by our landlord’s insurance company. Our air conditioner started blowing warm air on a Sunday afternoon. I called late Monday morning and was told someone would be by between 1−3pm. Promptly at 1pm Jose showed up and within a few minutes diagnosed the problem with our unit. He returned at 4pm with the replacement part and had it back up and running. He was polite, professional and competent.

At my rental property First American Insurance assigned them to repair my air conditioning, my complaint was 2 bedrooms air is not coming out of vents and air conditioning does not turn on at times. The technician came out to the rental reset the breaker at the power panel, had the tenant sign the invoice and left. In the afternoon I called the tenant, he said air conditioning was working ok I let it go, mistake, the warranty says I have to sign off on the repair order when complete, the repairman new this and so did the office. SA Heating notified the insurance company I did not pay the $ 65 copayment. So the insurance company wanted to bill me for it.
SA Heating & Air Conditioning is not very trust worthy. When I called them the girl that answered the call told me that I signed the repair invoice and she could not read my signature. When I called the insurance company, they called SA Heating & Air Conditioning and the girl gave them my tenants name. First American Insurance took the $ 65 charge off my account. SA Heating & Air Conditioning are not honest or trust worthy, do not trust them SA Heating & Air Conditioning.

SA Heating & Air Conditioning was one of two HVAC companies our insurance assigned to us to do the work on our duplex. We ended up only working with SA Heating because of the service we received from Mr. Ramon.
We had asked that they give us a call 30 minutes before since we do not live in the units. Mr. Ramon had to come out twice and both times he called just as we asked 30 minutes before. Mr. Ramon was there exactly when he told me he would be there, actually he arrived before me. He was EXTREMELY PROFESSIONAL and VERY KNOWLEDGEABLE. Mr. Ramon found the problem and gave us some options as to what he felt would be the best thing to do. We are VERY HAPPY with Mr. Ramon and SA Heating & Air Conditioning and would recommend them as they return calls, submit paper work and finish job as promised. THANK YOU Mr. Ramon and SA Heating.

Worst service ever! These people use the same tactics as many of the reviewers mentioned. I had to use them due to my insurance company. They charged me different rates for cleaning my furnace… first it was $ 100 then $ 120. I did not have a choice but to use them because my insurance company refused to close my claim. The lady who answers the phone is super rude… the staff came to my house and wanted to be paid even before doing the work. Really terrible company and the worst service ever. Avoid this company if you can.

I too was concerned when my appointment was scheuled from 11am to 3pm and didnt get a call until 3:45 pm. Ramon showed up around 4pm and was very apologetic with the delay. i showed him the furnace and within a few minutes he diagnosed my problem. He not only fixed my problem but reinstalled my Nest thermostat which was not operating correctly. he was very thorough and knows his stuff. i would reccomens SA heating & Air to anyone who might be skeptic to the negative reviews. Thanks to Ramon my wife and I have heat on a cold night,

Ramon came out for the service visit on our AC unit. He arrived within the 4-​hr time window they had scheduled for the service (8 AM to 12 PM). He was able to assess my AC issues quickly using his set of diagnostic tools and his own experience; he said that as soon as the AC unit clicked on he knew there was a lack of refrigerant (the condensor didn’t make a peep). I have coverage through First American Home Warranty, which covered the repair/​service. I give 4 stars only because, like an earlier reviewer mentioned, the 4-​hour time window is a little too long. 2 hours for a service window would be much preferred.

My home warranty assigned SA Heating & Air Conditioning to connect a separated duct and to inspect the Air Conditioning for proper airflow. Jose showed up promptly and inspected the work then explained each action step. After Home Warranty approved of Jose’s diagnosis, Jose returned to do the work. Jose did a good job and was professional. He cleaned the upstairs AC filter and showed me how to do it for future which I appreciated.

I used First American Home Warranty (which is a nightmare company to deal with it sucks !) but anyway they assigned SA heating and AC to check on my AC at home.
I was very concerned since the reviews online were poor. But service was great. The gentleman who came, Mr. Ramon, was knowledgeable and friendly. It appears that there were some bad folks working who were ripping off people and now management has changed. I have no hesitation recommending these guys.

I was hesitant when my home warranty company said they were sending out SA to take a look at my AC unit based on the negative reviews I’ve read but I was pleasantly surprised that Ramon was pleasant, easy to talk to, and thorough. I asked if he was aware of all the negative reviews and he said yes but that his brother recently took over the shop and was trying to change the reputation. He fixed our unit in less than an hour and gave me tips on changing the filter etc. I would’ve given 5 stars but I think the 4 hour window is a long time to wait and he came 15 minutes before our time window was up.

Well I spoke too soon…
Unfortunately my original 3 star review has now descended into the pit of homeowner hell along with the other 1 stars; damn…
Here’s the update:
Within 3 weeks of ‘repair’ by SA the AC unit busted again.
First available appointment was 5 days after the unit died & the claim for repair was reactivated despite my best honey~badger efforts; it got me nowhere. Of course the premature death of our unit just 3 weeks after SA ‘fixed’ it happened to occur during the heat wave in which we hit 110 degrees outside… Yes it sucked to be me and mine as it doesn’t matter how many ceiling fans and oscillating fans you use; hot as hell is still hot as hell and I’m still undecided if recirculated hot air is any better than stagnate hot air.
Due to my honey~badger ways the 5 day after appointment never occurred & when SA Heating & Air was informed of the need for the repair appointment via phone and email from our piece of shit home warranty company; 7 days passed & still no contact from SA even after I left repeated messages directly with SA to schedule said repair appointment.
The salt in the wound of this nightmarish disaster sent straight from the bowels of hell is that we believed the tech who did the ‘repairs’ to our unit and paid out of our own pocket an additional $ 180 to have him clean the inside and outside coils of the unit.
So suffice to say I have no idea if that even occurred or if they really needed to be cleaned in the first place, however today a newly dispatched AC company that goes by Energy Experts out of Citrus Heights comes to our humble abode to hopefully fix the unit and I will be having them tell me if the coils were indeed cleaned. Only bummer is that I wanted to be there and up on that roof with the tech so I can see for myself.
Anywho the 1 star reviews are 100% spot the hell on I am sad to report so if you use them you can’t say you have not been warned but will have a free platform on here to share your rantings along with the rest of us lol

I am surprised First American still has them as a contractor. I’ve filed a complaint and told FA that in the future, I no longer want to deal with SA Heating. They are very unprofessional and incompetent, and customer service is not a priority for them. They had to order a small «special part» for our heater, and brought the WRONG piece TWO times – that’s TWICE. They’ve caused a great deal of inconvenience with so many trips back and forth, while we were suffering with no heat for more than a week.

I know there’s a lot of negative feedback. I was concerned reading through them. But I had no choice as this was the contractor my home warranty company uses.
I didn’t run into any issues. SA called me about 4 hours after I filed my claim with my home warranty company. They were booked so could not come out for 2 days but that’s understandable. They showed up about an hour into the 4 hour window they gave me for my appointment. And my AC was fixed within 30 minutes.
My issue probably was not as involved as many others here. I had a bad run capacitor in my external AC condenser. Just hearing the unit he knew what the problem was. He did not try to sell me anything else. In and out quickly.
No issues for me and overall a pleasant experience.

unfortunately i am not surprised by the service i received based on what i had read below. This was the second company to come out based on my home warranty. the\ home warranty company were «shocked» to hear that the first company left with doing nothing and then gave them a different report than what was given to me. The warranty company promptly scheduled another «urgent service call» and i was contacted by SA at 9:30 am asking if i would be available between 12p and 4p. i was and they scheduled me. at 3:30 the tech arrived…
when he came in i politely explained to the S.A. tech what the other tech had told me and that this was due to a disconnected 24v common wire between the thermostat and AC unit. The tech «listened» to my story as i explained what was going on. I have a SMART thermostat, it tells you everything about the unit from the amount of voltage the thermostat is drawing to what wires are connected at that moment. i showed them that the common has no power when testing it, every other wire shows 24+ volts. they go to the roof and open the unit, find that the wiring on the roof has a different colored sheath around the wires he turns on the unit, confirming what i already know, that it has no problems, and then comes back down to the house. He says… «there is probably a cable disconnected somewhere in the attic and it needs to be connected.»… well duh. i just finished telling you this. so obviously what i told you did not sink in. he advised that he would have to call his company to see what to do next. he came back in and told me that they were not going to be able to fix it and needed to get further instruction from the warranty company as to how they should proceed, i told him the urgency of the situation. my wife is 6 months pregnant and has MS (Multiple Sclerosis). I had surgery 3 weeks ago and cannot crawl through the attic as the first company suggested to tie the wire together myself. I told him i would pay for it if they could give me a simple quote and he just stood there looking confused. I thanked him for looking at it and they left. so i again am not shocked to have a non-​working ac with no quote to actually fix the problem once again, i never once argued that this is and or should be covered and offered to pay, i guess they just simply did not want to crawl in an attic at the time they were here do the work or whatever? Definitely would not call them back for any additional services in the future.

Terrible, terrible, terrible. Buyer beware. Sub-​standard work and no follow through.
We had an issue with our basement heater. Basically the condensate pump was not working and water was gathering in the exhaust line which caused burping and gurgling sounds. I believe he found a crimped condensate line (feed line) to the condensate pump. He supposedly repaired this and then without asking me, installed a new condensate discharge line to the basement entry way, and discharged it within the basement (instead of terminating it outside the house). Anyway, the gurgling stopped for about a week, and then came back. I had a serious injury and could not follow up within 30 days. I inspected the work today and not only is the gurgling back, but the new condensate discharge line is not working. The line goes up-​slope, and he did not make a water-​tight connection between the pump discharge line and this sloped discharge line (just a basic connection), so water is just running backwards and discharging over and around the heater unit and the pump. So the area around the heater and pump is all wet. So basically they made the issue worse just by conducting sub-​standard work. I called to see if they could repair the substandard work (granted it was after 30 days; but a reputable plumber would still stand behind there work), and they said no, that since it was after 30 days we would have to set up a new work order and pay for the repair.
So anyway, I would not recommend using them. They’re conducting the bare minimum and are not interested in going the extra mile to ensure they get repeat customers. If you have First American home warranty (which I think is their main business), don’t let them send these guys to your house!

I agree, these guys are terrible!!!
I also had a home warranty and they were trying to sell me on services that weren’t covered. I had to get Fire and Ice to come out, locate the real problem (thermostat and valve switch), and fix it.
Here is complete description of what happened:
–My Heater stopped working as the Blower will come on but pilot light would not light and ignite the burners.
–SA Heating came out, looked at the unit for 5 minutes and said that there was nothing wrong with it. They said it was working and proceeded to show me that it was operational. When I asked what was wrong with it, they said it needed cleaning and that the warranty did not cover ‘maintenance’
–I asked if they had just cleaned it and they said no. I said, «then how does it work now?» They stuttered and said they had ‘dusted’ off some contacts. After trying to sell me on a $ 150 cleaning, I declined and they left.
–The heater worked for a month, and just stopped working last week, with the same problem mentioned above.
That’s when I called home warranty back and they sent Fire and Ice out to fix the problem. Next time, pls just send me fire and ice!