Alterations Express

I’ve had a number of items altered here, including hemming some pants (result was perfect) and a dress they hemmed about 4 inches. The dress was a knit dress and originally they thought they could only do a regular hem to avoid cutting the fabric, but it turned out they cut the fabric and hemmed it such that you couldn’t even tell it had been cut and hemmed. Excellent service, very friendly and responsive, everything was available when they said it would be, and the prices are reasonable. Highly recommend!

What a fabulous experience! I brought three pairs of pants: jeans, dress pants, and silk pajamas; each one turned out great. If you want to wait for the pants to be hemmed, it’s a half hour per pair; otherwise you can specify a time to pick them up the next day. I waited for the jeans (I wanted to wear them immediately) and picked up the other pants the next day. Prices were reasonable (about $ 38 total for all three) and the staff members were so nice. I will be back again and again!

So very disappointed in alterations express. I was very excited when they opened I have a fair amount of dry cleaning as well as alterations. Their customer service is very poor and they had three stories as to why they would not repair a failed alteration that they had done one was blaming me twowas telling me I didn’t come back in fast enough when the problem couldn’t be known until you wore the item and three they told me that the fabric was «weak». I was dissAppointed as the pants are ruined. Any offer on their part would have been better than their hostile position. It’s their reputation not mine

Worst service ever. They took the wrong measurement for my trousers, that my wife dropped off. They made her sign a a consent for the shortening of the trousers, which they got it all wrong. And when I went back to them to fix the trousers, it was said that I have pay the whole amount to fix it. THE WORST SERVICE EVER! Will NEVER GO BACK NOR WILL RECOMMEND ANYONE ELSE! Don’t waste your money or time!

Very happy with both the alterations and cleaning I’ve had done here! My first experience having a petticoat waist taken in and up, which I expected to be fairly costly, was a very reasonable price of $ 25 and done on time within three days. Changing rooms are on-​site to allow for immediate and thorough fittings.
I’ve had both formal dresses and suits cleaned here, both done efficiently and at a fair price. They offer a 10% discount if you pre-​pay, and are open extended hours in the evening and weekends.
The staff are chipper and knowledgeable. Parking is a breeze. You can’t beat Alterations Express!

Excellent hemming while you wait, and they can keep the original detailing on the bottom of jeans if desired.

Worst place ever for alterations. They ruined 4 shirts and two pairs of pants. They took out to material and didn’t leave enough room for future changes.
Stay away!!!

I had a great experience at Alterations Express!
I nervously procrastinated getting a dress altered for a wedding that I attended on Friday. I kept searching Unilocal for an alterations place with good reviews, and the only places that I could find had long waits or were for more custom jobs. I just needed a very simple alteration done. So, I dilly-​dallied until Monday (4 days before the wedding) and went to Alterations Express.
I went in Monday to drop the dress off. The girl initially fitting me called one of the ladies back who would be doing the alterations to confirm that the dress was being pinned properly. They made sure that I understood what was going to be done and was OK with it. I paid 30% extra to pick up the dress Wednesday evening. Their typical lead times are 4 days, but you can pay 10% extra for 3 days, 30% extra for 2 days, etc. When I returned, the dress fit more beautifully than I could have imagined. One of the cashiers even remembered me from Monday evening and asked how the dress looked. I was so pleased with their work and the customer service. I’ll definitely come back!

Unfortunately, I had a not-​so-​great experience with Alterations Express.
I took 4 shirts there to be tailored, and they pinned up 2 on me at the store as model shirts to do tailor the other 2 after. The two that they had actually pinned on me in person were fine, but the 2 they had based on the models were pretty screwed up, and the arms were so tight that I couldn’t bend my arms. I’d like to think its from my muscles massively growing after a trip or two to the gym — but lets face it, that’s not true.
On the plus side, they stood behind their work and refunded me the cost of alterations on the 2 botched shirts, as well as the original cost I had paid to purchase them. I got a check sent in the mail within a few weeks.
Sadly, they were on sale at the time of purchase and I couldn’t get them at the same price again. Oh well, it was worth a gamble.
So, if you’re not *super* attached to the clothing you’re having altered, it may be worth a shot. The prices are fair and the staff was very friendly when I went in. But, if its a one-​of-​a-​kind irreplaceable item, it may be worth spending a bit more somewhere else.