Burgatory

A great idea for unique original burger combos and recipes that you can create. With plenty of menu choices that were delicious this place also has some of the best milkshakes I’ve tried. Highly recommended on all levels.

Always delicious. I am a vegetarian (currently vegan) and the veggie burger is awesome. They also offer vegan cheese! I’ve been to several locations and the quality of the food and service is always great.

I haven’t gotten my food yet, but this salted carmel pretzel milkshake I just had is amazing. 5 stars.

This was my first time at this location. It was a really snowy, cold day and it was practically empty when we got there a bit before 8pm. It was nice to be able to park right out front and be seated right away. I assume this is different when there are Steelers or Pirate’s games going on.
Seemed consistent for taste with the Waterworks Burgatory. Love that you can do the custom burger, and mostly do that. I got the chicken burger this time and it was really moist and tasty. Got the Éclair alcoholic milkshake, which was really good. Lots of éclair pieces in it, but I wish there was a little bit more chocolate. The fries were good, as always.
While not the best burgers in Pittsburgh, I love that they have a large variety for their make your own burger and their milkshakes are always amazing.

Great food & drinks & shakes are great too. I’ve been to most Burgatorys & this one is nice due to generally short waits even on Fri/​Sat night. We’ll be going there regularly when hungry for some red meat. Its one of the best North Shore options for a casual meal.

Came here for a Steelers game as an overflow from Bettis Grill (which was standing room only) & am so glad we stopped in!
Got a great booth so that both of us could see the game clearly on the side of the bar.
We started with the Mike’s scratch margarita-​BF had the reg one I added jalapeños. It was ok.
Next we got the nachos & we inhaled them. So good! I think there was chili on them but not sure. I really enjoyed them & felt the toppings were ample.
I tried the Rosemary’s smash gin & cucumber drink next & it was so yummy! I had about 5 more :)
My BF tried the Killer P & kept ordering them.
I had the Morton’s Steakhouse, loved it. By the time I got my burger I was pretty drunk so I can’t go in to too much detail cuz I don’t remember :)
BF did a customer burger & ate it in 3 bites so that’s a good sign lol.
I would’ve loved to try a shake but my tummy was too full.

The NoWait app said, «Come on in!» and we did. Just like the app said, we were seated immediately. The restaurant was crowded, but not packed, mid-​afternoon during the holiday week. Service was good, though there was a relatively long wait between ordering and being served despite the crowd thinning out. The food arrived hot and was tasty enough, but 2 of the 3 orders were wrong. (Surprisingly, it was the 2 orders written down on their custom order form that were wrong.) One order was missing onion straws. My order was a fiddy-​fiddy (50% beef — 50% bacon blend) that was to be red in the middle. Now, maybe they can’t serve a fiddy-​fiddy rare because of the bacon as it came out brown all the way through. And, if it was 50% bacon in the blend, I would be really surprised as there was no bacon taste to it at all and it was somewhat dry — not what I would have expected with that much bacon in it.
If they couldn’t serve it the way I asked, they should have told me before cooking it. If that wasn’t the reason, then I really am disappointed that they couldn’t cook it to the temp requested leading me to believe that it wasn’t even the correct burger patty put on my sandwich.
The reason I am giving three stars is, despite the mix-​ups, the taste was still good, but not as good as I had hoped!
P. S. The day before, I got a perfectly rare burger at the Industry Public House.

Nice atmosphere. Service is great. Food is delicious. I got the smores milkshake and buffalo bison burger. Both are amazing! Expect to go home with leftovers (especially the shake).

Overall, I am a fan of this place. It is a super close walk to Heinz Field. Also has a ton of TVs, so you won’t miss any of the game no matter where you’re sitting.
Also, the food is pretty on point. I ordered the meat packer burger, which I was not a huge fan of. I feel like it just didn’t have a lot of flavor. I think next time I will try the create your own burger.
All burgers come with a side of hand made there potato chips. They were pretty good but I ordered a side of ranch dressing to help the flavor a little bit. And that cost me $.75. I think it’s dumb when restaurants charge for dressings (unless someone is ordering 10 of them to go).
I also tried the caramel pretzel milkshake. I did really enjoy that, it was a perfect balance of salty and sweet, just like the description says. Their whipped cream was very creamy and not watery (which I feel like a lot of places have that issue).
This is not the only location for Burgatory. I do enjoy their extensive list of creating your own burgers. And their milkshakes taste fresh. Worth a go if you are a burger and milkshake fan.
Your check will come with a fortune cookie. I thought that was really neat, until I opened it and all it said was «buy the person on your left a milkshake» — So kind of cute but overall wasn’t as awesome as I originally thought.

Yum! I love any place that encourages total customization. Here you can have any burger you can think of. Choose your bun, meat, condiments, accessories, and side dish. Anything you want. With that said, we ordered off the menu.
Seeing how it was my birthday I ordered a cocktail, Strawberry Basil Shag, delicious and refreshing with chunks of strawberries and big basil leafs. I wish I could have a pitcher of that. Fork It for the appetizer, fries were a nod to traditional poutine. Loaded with shredded pork, gravy, and a few cheese curds, I would have loved more cheese. My burger of choice was the Piggy Butter and Jelly, spicy and sweet and juicy. On paper it’s an odd combination, in my mouth perfection. I chose to substitute the chips for the slaw which was a great idea. The slaw was cool and creamy and perfectly cut and seasoned. It balanced the spicy burger awesomely. My date had the Trippin Chicken, which he devoured, with a side of quinoa salad. The quinoa was light and fresh compared to all the other items.
I could go back here again and again and never be bored with the menu. Service was good, atmosphere cool, good tunes playing and sports on the tv. What more could you ask for?

In from out of town, and my friends raved about this chain so we all went. They all left at the end of the meal feeling this location didn’t hit the mark. Shakes seemed off to people that have had them many times before. I ordered the crab patty burger. While not expecting a lump crab cake, I would have appreciated something resembling crab meat. Instead it looked, felt, and tasted like a stuffing patty in a bun. Bread on bread on bread. Fries were limp, undercooked, and no taste of herbs as the menu suggested. Maybe it was just this location, or they were having a bad night but this was a let down.

Busy, fast paced but set up for multiple preferences of sports fans and food connoisseurs alike. Whether you’d like to grab and go, get a drink/​snack and stand outside enjoying the day, or prefer a nice set down meal in a upscale contemporary setting with full bar, Burgatory has got what you’re looking for.
I enjoyed the light casual feel of the design along with modern contemporary flare.
The food: The customization of the burger puts the power in your hands to create a masterpiece burger. This isn’t a normal line up of toppings either. The chef knows just how much of each topping to add.
Service was solid, don’t expect the place to be empty!

«Vegan Tuesday» …At Burgatory?! That’s right, Unilocalers! The famous burger and milkshake joint offered a spicy black bean burger & pineapple coconut shake this past Tuesday. I expect that they will switch up the vegan burger and shake option every week or month. Unfortunately, the black bean burger was not gluten free, womp womp…
Just when I thought I was out of luck, the waitress brought me the gluten free menu. They had gluten free AND vegan options on this special menu! What a delight! I decided to get the naked (no bun… even though they DO offer gluten free buns!) portobello mushroom with an onion dust, tomato, onion, cucumber, avocado, and a Sriracha glaze. Instead of chips, I got the Quinoa salad. There wasn’t a description of the Quinoa salad on the menu so I didn’t realize it came with feta cheese on top. Not a huge deal, it was easy to take off. The Quinoa salad was quinoa, peppers, onion and spices tossed in a light vinaigrette. Tasty side dish & a plentiful portion size. My favorite part of the meal was by far the onion dust on the portobello mushroom! Slightly crunchy on the outside and the flavor seeped through into the warm, soft middle of the shroom. I will get a dust on my portobello burger every time I’m there! I would have liked a few more avocado slices (a few thin slivers is never enough) and a spicier Sriracha glaze would have given the burger the perfect punch. I understand making the glaze mild for those patrons who have a weak tolerance for spicy food.
We didn’t have any issues with our waitress. She was friendly, attentive and made great suggestions about the food. She was quite good at up-​selling, I’ll give her that!
The layout of the restaurant is standard Burgatory and what you’d expect. Clean and spacious– no complaints from our group! We’ll be back!

We had an excellent dinner here last Saturday. We had to get in line using the «no wait» app, as there was a 60 – 75 min wait. When we got there, we still had to wait another 15 minutes for a table as it was really packed!
They have some amazing milkshake options, both with alcohol and without. It’s good to note that you can add/​remove the alcohol as you please. We got the Almond milkshake without the alcohol, which was amazing!!! I’ve been dreaming about it ever since, but next time, I will ask them to go easy on the whipped cream as there was a lot of it. But otherwise it was perfect! Super creamy!
We had a Make your own crab burger and beef/​bacon burger. We were pleased that they had a whole wheat bun option. Both burgers were amazing! However, the potato salad side which we added on was forgettable.
I’m giving this place 4 stars because we did wait quite a bit for our food (45 mins) and did not have a very attentive or prompt waitress (I think she was serving too many other tables). But I will definitely be back for more! And hopefully I will be able to change my review to a 5 star one

This location is spacious and really like that there is plenty of booth seating. I love this setup! The seating at the robinson location is too close together. I prefer to have some type of distance between myself and others that are in the restaurant. Our visit was around lunch time 12:30. I was surprised we didn’t have to wait for a table, however; we did wait about 20 minutes for our food. I got my usual burger (custom — pictured) and it was delicious as always. I love the selection of fries especially the Truffled Gorgonzola for $ 8.00. Perfect size to share!
$ 5.00 Parking in the closest lot. I look forward to my next visit.

What’s not to love about Burgatory… burgers where you can pick your own toppings, as much or as little as you want. and finish it off with an OMG so freakin good milkshake! I actually already wrote a review for Burgatory Homestead location. but this place is so good I figured I’d write another review for a different location. I have eaten at all the locations and they are all equally as good. There’s no difference between the locations, so no matter which location you eat at you’ll get the same great food and service.
I’ve only had the veggie burger so I can’t speak for the other burgers but their veggie burger is the best I’ve had anywhere. My favorite toppings are pineapple with fried onions or sometimes an egg. Their burgers are huge and extremely filling. Usually only able to eat half at a time.
You can not leave Burgatory without ordering a milkshake. I always order them to go because once again their milkshake are huge too. They have some of the best milkshakes I’ve had anywhere.
Burgatory is totally addictive… once you eat here you’ll be hooked and you’ll just crave their food!

We went to Burgatory to grab a bite to eat before a Pirates game. There was no wait and ample indoor and outdoor seating. Menu prices were higher for a burger joint but considering the location, not outrageous.
The burger menu was fantastic and there were even a few lighter options that also sounded delicious. Definitely good to note if you’re not in the mood for a burger. But we all were and the burgers, chips and fries were fantastic!
The shakes looked great too but after the burgers no one had room. If you want to try both I’d recommend splitting a burger.

This is going to come as a shock, but Burgatory is a great place for vegans! What a pleasant surprise to discover not only do they have two everyday vegan burger options, but also every Tuesday is Vegan Day where they feature yet another vegan option AND a vegan milkshake! Yah! Bonus: they even offer vegan cheese and mayo.
Our server was so attentive and sensitive to vegan dietary needs, and informed me that their chips and fries are fried with the same grease as the burgers, so I should avoid those. I enjoyed the side salad with a zesty apple cider vinaigrette instead, and I was happy to do so.
I know this location is going to get BUSY during home sporting events, as there is a serious lack of good food options on the North Shore. I plan to head there often for Vegan Tuesday!

I really really like this new Burgatory location, and I hope it stays a little less crowded for the time being. The North Shore is sort of dead when there isn’t a game going on, so I can see that being the case. I can definitely envision coming down here rather than going all the way out to Homestead or Aspinwall and fighting insane crowds.
I came here after running in the Great Race with my boyfriend and a college friend of his. We were immediately seated and given a table where we could see the game on the TV. For 1:00 pm on a Sunday everything was really efficient. Our server was super friendly and put in drink and food orders at once. I like how after you’ve been to Burgatory a few times the process becomes incredibly smooth. The draft list at this location was top-​notch, with several imperial IPAs and fall beers to choose from. They even had Dogfish Head Punkin Ale on draft, which is a huge favorite of mine. Our food arrived in a timely manner, and everything was perfect like I’ve come to expect from Burgatory. There don’t seem to be any serious new location kinks to be worked out, which is nice. Side note, I tried their guacamole for the first time and it was incredible! Definitely worth getting as an app while waiting for burgers.

I was on the North Shore last night and was looking for dinner after going to the 21+ night at the Carnegie Science Center. Given that I’d seen a few photos posted from this new Burgatory in the past couple of days, I knew it was finally open, so I decided to check it out.
Having been to the Waterworks and Waterfront branches, I knew what to expect, and fortunately, this Burgatory delivered. My dining partner and I started by splitting a cookie monster shake. It was delicious, with lots of cookie chunks, and provided just the right amount for both of us. The kitchen also honored my request to go light on the whipped cream, an option I recommend if you don’t like mounds of whipped cream on your shake.
For our burgers, we both opted for custom burgers, since this is what Burgatory is known for. I had the crab burger on a pretzel bun with the cajun rub, grilled pineapple, truffled shallot aioli, tomato, and arugula. While the crab patty was decent in flavor, it was quite soft, making it a bit awkward to eat on a burger. The flavor of the grilled pineapple complemented it nicely, though the juice made the crab patty a bit soggy after biting into it. While it wasn’t a bad burger, I prefer the chicken burger I had last time due to its firmness. My dining partner had the fifty-​fifty burger, which comes out looking pink despite being well-​done. Since he chose the options, I don’t remember all of them, but I know he got it on herbed focaccia and with field greens, cucumber, and onions. He enjoyed his burger very much.
Surprisingly, we were able to get seated without any wait whatsoever – a rarity at Burgatory. I’m guessing this is because people don’t realize that this branch is open yet, so enjoy it while you can. Our service was excellent, with our waitress stopping to check on us at several points in the meal, which was probably a result of it not being super-​crowded. Needless to say, this new branch of Burgatory beats many of the mediocre North Shore eateries, so if you’re in the neighborhood and are hungry, check it out!