Burger 21

I cannot understand anyone giving this place 5 stars. you must be a friend of the owner, walking around in a coma, or were served in the secret back room none of the rest of us were seated at. My family went there this weekend to give it a try. I do not know what Burger 21 Nancy C. went to, but nobody warmly greeted us, and explained the menu. It was utter chaos. Some one in management should spend ten minutes training this staff. You SHOULD HAVE HAD a greeter at the door, helping to explain things, especially while the restaurant is new. This should have been a fun experience, not like trying to buy food at halftime at a Steeler game. Especially when the prices are reflective of a fine food experience. Some poor woman waited at the «pick up» counter for her food, and then was told by one of the ‘highly trained” staff that she would have to go to the back of the line, which at that point was out the door, and pay for her food, while it sat there getting cold for fifteen minutes. All this would have been marginally forgivable if the food order was right and mildly warm. Loud, high priced, overall, a poor experience. I hope you can turn it around, because if this continues, luckily, you saved the Qdoba plywood for the windows. Best of Luck!

1^st off you have to stand while you peruse the menu and then order. Having never been there, we choose a booth and took time to look over the items. Our burgers arrived 1^st with no sign of the shakes and fries. In fact we are our burgers and they still hadn’t arrived. I took one bite of my OMG burger and it fell apart literally all over the plate. Definately didn’t come out looking like the other pic on this website. My sons grilled cheese came with the bread inside out and not melted. Yuck. It was 56 $ for three burgers, three shakes, one lb basket of fries and a kids meal with a shake. Honestly, comparing this to Burgatory is a slap in the face. Not even close .see pics .they are with the others up above.

DO NOT PASS THIS PLACE UP! The other reviews do not do this place justice.
After living in the Orlando area for almost 2 years and moving back home to the South Hills, I randomly searched up the closest Burger21 to me. I was super excited to see that they were opening up one on McKnight road. Even though it’s a small drive, I knew it would be totally worth it.
The girl at the counter was so sweet. I saw her explain the menu perfectly a couple times to other people, but I didn’t need the run around. I was just ready for a buffalo chicken burger and some ale sauce fries. I gave the tip jar a five because I already knew how great this was.
Thank Jesus I wasn’t let down. My boyfriend is a super picky eater and he loved his bacon cheeseburger. My buffalo chicken burger was on point. My boyfriend fell in love with the ale fries. Amazing. He wants me to make them but it’s just a better reason to visit.
Every single person in there was smiling. Some of the other reviews said the people were obnoxious… Well, wouldn’t you rather have an excited young staff instead of a depressed group of kids?
Burger21 is amazing. It’s a fast food joint serving gourmet burgers.

Meh. As other reviews have noted, Burger 21 is overpriced. For 2 adults and 1 child, we spent $ 35. And, for what? Two burgers, 2 drinks, an order of sweet potato fries, and a children’s meal. The burgers and fries were OK. My boyfriend said, «I don’t need to come back here.» I agree.

Karma is a dish best served cold, or in this case. A basket with a cheeseburger and fries. This place was once my beloved Qdoba but since have gone out of business due to lack of sales I’m assuming. Burger 21 moves in and the Chipotle across the street starts declining due to some bad publicity and a subpoena being served in a criminal investigation due to bad food being found in their California chain. «My the webs we weave…»
I’ll begin by saying, if you download the Burger 21 app. You’ll get a free cheeseburger. (I’ll save that one for later.) Walking in I noticed the remodel. Interior seems just slightly bigger than before. I got the Shroom burger. Haha! I personally would have come up with a better name. But it sure was tasty. Any place you go to that asked how would you like your meat cooked will tend to at least be half decent. You place your order at the counter, they give you a little placard with a number and bring it out to your table «Hardee’s style».
I brought a skeptic friend with me. One who had read other reviews here and walked in expecting a McDonald’s show. Neither of us had any complaints. I returned a week later and tried the «OMG!» burger. Ended up getting my free cheeseburger to go. If I had to compare. I’d say this place is perhaps one step blow Burgatory. I recommend trying it…

Very good burger, but very overpriced, especially when you add in the sides. If you have a little more time and want something better than the fast food burgers, then you may enjoy this. At these prices, we’d rather go elsewhere.

McDonald’s style fries, tasteless burgers, we asked for no blue cheese on salad, it came with it. We complained, all we got was SORRY
FRIES WERE DROPPED BY FOOD RUNNER AND TOOK 15 min to replace.
My friends burger was undercooked
The place is very loud and cold
No reason to return. We spoke to manager — owner and our situation wasnt rectified, it just helped the next customer. Lol

So happy to have a great burger place close by that is reasonably priced & high quality!
When you come in, the people at the registers always warmly greet you, give you a menu & explain how things work. They also are patient if you need time to read the menu.
They have one of the new Coke machines where you have mutual options. They also have multiple sauce options to choose from. The Thai ketchup (not spicy) and honey mustard are very good.
You take a number, get a table and they bring you your food. Everyone is very friendly.
My mom & I really liked the cheesy cheeseburger because it’s high quality beef, moist, juicy & has great flavor. My husband liked his plain burger. My cousin liked her burger salad. The fries are good too. The regular fry is enough for two people.
Right now if you sign up for their app you can get a free cheesy cheeseburger code sent to you.
I ordered a chocolate and peanut butter milkshake & loved it. It was creamy, delicious & had a lot of delicious peanut butter. My husband ordered a chocolate malt ball milkshake & he really enjoyed it.
We’ve been there several times & love it.

Never again. Looked enthusiastically to trying out a new burger joint. For $ 28 I ordered a blackened burger, large fry, and a large drink and my daughter got a large chocolate milkshake and a chicken nugget basket with fries. The first clue that things were going bad was that it cost so much for so little. Her milkshake arrived and was very small even though it was supposed to be a large-​she ended up drinking my Coke for the remainder of the meal. My burger was served raw and I had to send it back. Of more concern was the fact that my burger was as close in size to a slider as it was to a burger. It was a joke just way too small. My large fries were of average size. She ordered spicy buffalo chicken tenders which looked good but I can’t comment on them because they were too hot for her and she could not eat them but they looked of reasonable quality. Overall the portions were way, way too small given the price. I had high expectations but will never eat there again.

«It’s like a fast food restaurant without all of the things like cheap prices and quick service that make fast food restaurants good.» — Me
Ordering:
When you go in, there’s no big board with pictures of the menu. You have to grab a paper menu, lean on something or sit down somewhere, then go back and order. Very strange. I imagine this will lead to long waiting times to order during busier times. They then take a long time to bring the food.
The prices:
This place is EXPENSIVE. We ordered 2 burgers, 1 hotdog, 1 drink and fries. Total — $ 33.00. Are you kidding me? We could have bought 10 burgers and 5 large fries at McDonalds across the street.
Portions:
The new Pittsburgh hipster culture likes small portions for big prices. I’m the opposite. I like to pay less and get more. The portions are really small. Their 1lb basket of fries is basically 2 medium fries at McDonald’s. The burgers are also very small. Not fat and not wide, just little hockey pucks. I’m not even sure if it’s bigger than McDonald’s. The bread takes up most of the burger and the hot dog. If you want just enough to get by, this is your place. If you want to be filled, go somewhere else.
The food:
The fries are Mcdonald’s fries with less taste and grease, but were the best part of the meal. The bacon cheese fries don’t have real cheese. It’s like a big goop of jelly like cheese. It’s not tasty and we ended up not using it. The burger was burnt unfortunately. It was small and tasted okay, but not worth the $ 10 I paid for it. The hotdog had right out of the can chili on it which wasn’t very good and is not chili for hot dogs. The hotdogs are all beef and have a funny taste to them with the chili. It’s also worth noting that they consier fries an appetizer there. So you get your fries first and by the time your burger comes, you don’t have any left and don’t want your burger with their slow service.
The sauces:
Some people really like the thai ketchup and marshmallow sauce they have. The thai ketchup tastes like overly sweet ketchup with some vinegar, spices and asian flavor and it leaves a foul taste in your mouth. I can still taste the marshmallow sauce 4 days later and it’s even worse. Just imagine liquid marshmallow sauce with some sour stuff thrown in. The regular ketchup is also not Heinz ketchup and is too sweet.
Overall thoughts:
If you aren’t a hipster, this place isn’t for you. It’s expensive, the portions are small, they are slow and ordering was completely nonsensical.
Would I go back?
NO. I’ll go to the North Park Longue and spend the same and get much more instead.

Came to this new burgahhhh joint on a Saturday night and boy was it crowded. There’s hardly any room but that’s a good sign, right? The service is slow but very friendly. I m thinking the slow service is due to this restaurant being new. I got the Ybor city espresso shake and it was delicious! Thick and rich.

Burgers were cooked to order (medium = pink in the middle). Very juicy, and well seasoned patty. The toasted brioche bun held the burger together nicely. The fries were fries, not very salty which was nice. The cheese and ale sauce was delicious. Loved the espresso milkshake, but because we didn’t get a fountain drink and we were sat we did not know about the sauce bar. (Not mentioned/​offered to us, because we surely would have checked it out!)

Great place! Saved my life on New Years Day — great service, good burgers and shakes. Loved the sweet fries option! Avoid the marshmallow sauce though.

First visit. l plan on returning to try out the other menu offers. Easy ordering process featuring plenty of good choices depending on your eating preferences. Their burger menu features angus beef (10 beef options) seafood, (the spicy Thai shrimp burger caught my interest)
veggie, chicken and turkey selections. Burgers are served on a toasted brioche bun.
If you are unable to decide on a burger you could select the featured burger of the month. The price points for the angus burgers range from 5.99 up to 10.99 for the OMG.
Other menu options are the 3 pack slider, chicken tender basket and sandwich, gourmet dogs, salads and sides of sweet potato or regular fries.
I loved trying out the sauce bar because it allows one to step away from the traditional toppings normally offered.
The servers were extremely attentive and apologetic when the burger was undercooked and they graciously offered another menu item while waiting for the burger to be cooked.
I like the atmosphere and the convenience of eating a better quality burger. I was disappointed in the milkshake because it was too sweet and was made with soft serve ice cream. I seldom treat myself to a milkshake and when I do I usually prefer a good old fashioned shake with all the lumps in it!

First time here — we were greeted by 2 counter girls who explained how the menu worked. They were kind but after a while the one girl was just obnoxious and started to get really irritating. (Tip: Sit as far away from the counter as possible!) first impression: seemed like a mix between 5 guys and burgatory.
We decided on a regular cheese burger, Mediterranean chicken burger & the cheese and ale fries.
The regular cheese burger was good — five guys & burgatory are better. There aren’t many topping options (I was offered ketchup mustard or mayo in addition to tomato and lettuce.)
Mediterranean burger was also good. Chicken is freshly ground instead of like a frozen patty. Still would have liked more topping options (pickle?)
Fries themselves were uneventful (think McDonald’s). The beer cheese came on the side with bacon & chives. It was really good.
I think people came to our table 5 or 6 times and asked us how our meal was — it was nice the first couple times but after awhile got annoying. It seemed like they were constantly in a hurry to take things off our table to get it clean.
We decided to share one milkshake (Candy Cane). Sizes are really small and prices are a little steep. Milkshakes take a really long time to make (we were told 5 minutes — took more like 15) so order those half way through your meal if you don’t want to wait.
We sat the bar area near the milkshakes to wait because it was taking really long and one the employees implied that we couldn’t sit there if we didn’t have a to-​go order. WOW.
The milkshake had no taste. Absolute waste of money. «Hand crafted» is definitely the wrong word. Go to burgatory — they’re on a whole different level. Glad we only wasted money on one.
2 burgers, 1 cheese & ale fry basket, 2 drinks & 1 milkshake: $ 31.
Overall, average at best. There’s better burger joints out there (five guys, burgatory) and I would put this right up next to McDonald’s (actually, I would prefer McDonald’s most times.) Won’t be back especially after the woman at the end.

You can’t be a burger place and make a burger with no flavor. This might pass for a place that does not normally do burgers but Five Guys kicks the pants off this place.
Fries were good but not enough to boost my rating.

Went today and was not terribly impressed. They are experiencing new business pains, and the service is really slow.
We waited for about 20 minutes to get served after ordering, then my burger was wrong and they had to re-​do it. Another 20 minutes later, my re-​fire finally showed up. They offered a milkshake to make up for the slow service and the staff was nice about everything.
The food was nothing to write home about. The burger was average. The fries were nice and crispy. The milkshake was not very good — it had an unpleasant aftertaste.

I went to Burger 21 for their stress test last week. The service was excellent, the menu expansive, the food delicious, the staff friendly. I had the BBQ burger, half-​and-​half fries, and peanut butter milkshake and the food was cooked perfectly and served piping hot! I’ll definitely be making back to Burger 21. Great job, guys, and welcome to Pittsburgh!

This was formerly the Qdoba across the street from Chipotle on McKnight Rd.
We received a card at our office building for a «free dinner». Apparently it was the «last hurrah» training session for the employees prior to the grand opening.
This restaurant seems similar to Burgatory and BRGR: gourmet burgers.
Everything on the menu is a la carte.
Burgers start at about $ 6.50 and go up from there.
Fries about $ 2.50.
Drinks and shakes $ 2.50 — $ 4.00.
The burgers were a bit on the rare side for my taste. Good, though, and served on a brioche bun. Maybe when they open for real you can specify your desired level of doneness?
The fries were good, albeit «average».
The shakes were great.
If we had been paying customers, our bill for 2 burgers, 2 sides, and 2 shakes would have been about $ 28.00.