Classy Cab

Quite simple review. Driver didn’t show and hadn’t even started the drive. No call no warning. I found out when I called at the time driver was supposed to arrive.

i called them and made a reservation for an airport ride i think 48 hours prior. I needed to go about 33 – 34 miles from my house to the airport. I calculated rates based on their website and the time I needed picked up 5:45am– the whole ride would have been 75 $.
My ride came to 65 $, no issues with lateness, or fares, Its very expensive as is everything I have paid for here in Pittsburgh service wise. (note PA has some interesting cab fare rates things they do).
My driver was polite and help and got the job done, I was a little nervous but in talking to her I learned cab drivers can kind of pick and choose which rides they pick up. So making a reservation is probably wise, this might explain why service is not as prompt without reservations. Though I know sadly things happen and we cannot all call ahead and make reservations.

I used classy cab in the past and was very satisfied. I called ahead, and reserved the service to pick my party up at home, deliver us to the event, then retrieve us from the event. Two previous times, great service.
I tried to replicate the service yesterday to go to a beer fest in rankin. Be responsible. They told me they don’t take reservations, just call one hour ahead. No car after 15 minutes past scheduled pick up. I called them to learn no car had even responded yet, let alone was en route. We called yellow cab, but the decided to just drive and wife would be designated driver.
I will never use these guys again. Neither should you. They only get one star because I couldn’t choose no stars.

Anything but classy! Called for a cab from Shadyside and was told one was on its way. 45 minutes into waiting after constant debates with myself over patience, I called to check the status of my car and was told by the dispatcher they would call when they arrive. I asked for an ETA to which her reply was, «I don’t know, whenever a car ends up in your area.» As a dispatcher isn’t it your job to dispatch cars? The kicker is they never called! Really horrible customer service. I had called another service and they at least had business sense enough to apologize and say they didn’t have cars available until a few hours from when I needed one. On a whim I decided to see if my Über app worked in Pittsburgh, and lo and behold car was there in 15 mins. Pittsburghers rejoice Über will spare you from horrible cab services like «classy» cab.

I notice that the Yellow Cab company is now lobbying to prevent UBER and another ride service from entering the Pittsburgh market. How about instead of trying to prevent competition, you spend that time actually trying to provide a good product that people want? Maybe then you wouldn’t have to worry about competing with a company that has cars with a pink mustache.

So I understand that it can be a really difficult concept to master… The art of picking someone up for a cab ride. It typically involves 3 steps
Step 1– Cab company receives a call
Step 2– Cab company answers call and gives a time for wait for a cab driver
Step 3. Cab comes and picks up passenger.
I would give classy Cab an A+ at step 1. They masterfully answered my phone call within 5 rings. They demonstrated great skill in the first step.
Step 2– They said that a cab will be there to pick me up at my desired location within 10 minutes (mind you this is a cold winter day with wind chill temperatures in the sub 0 range). I say great and hang up the phone.
At this point I am fairly excited to quickly or at least somewhat quickly get out of the cold outside.
10 minutes goes by… No Cab… 15 minutes goes by… No cab… Uh oh, step 3 is running 5 minutes late.
No big deal, i’ll just give them another call, maybe something got lost between step 2 and 3 and a phone call can quickly fix it.
Again, they nailed step 1 totally answered my phone call, and then assured me that the cab would be there any minute. «it is in the area and dispatched.» I thank them again.
By this point my fingers are getting so cold it is difficult to operate phone but I am still excited to get out of the cold and get to my destination…
10 more minutes goes by (25 minutes into the «10 minute wait») I call back again. The operator assures me that cab will be there any second. I have no gloves no hat, maybe I should start walking
My destination is only 3 or 4 miles away, I start thinking of alternative ways to get myself out of the cold…
I walk half a block to the nearest gas station to head inside for shelter… At this point I am about 40 minutes into my 10 minute subarctic wait. Classy cab has my phone number and has assured me that they will call when their driver is getting close. But no call and still no cab.
Now I am starting to get a little desperate.
At this point it is almost an hour into my wait and very clear that I will not be getting a Classy Cab ride.
So to keep things classy at 31 years of age I start asking random people at the gas station for a ride. This feels really great, I feel like I am 15 years old and asking my friend’s parents for a ride home from a football game, except I am a grown man, I don’t know these people, and they look at me like I might be a murderous hitchhiker.
The workers at the gas station watch my shameful attempts to bum a ride. I decide that since this place is keeping me warm, I should probably buy something so I can attempt to keep some shred of dignity. I walk around the store find a nice ice tea that I don’t want to buy, take it up to the register and apologize for my actions
At this point the awesome worker takes pity on me and agrees to drive me my 4 mile trip for $ 20… Totally fair price in my opinion. I lock in the deal and off we go to my destination.
Classy cab never calls and never shows up…
Way to keep things Classy!

Pointless to call for a cab. They will tell you you’re all set then when the time comes they’ll tell u no cabs r available.

I called the day before to schedule a 6:30am cab for the next day to the airport. «No problem», they say, «See you tomorrow!» At 6:40am the next day, no one arrived. I called and they said that they had me on the schedule for the following week and couldn’t get anyone to me for at least an hour. What? I ended up taking the bus to the airport. I actually missed my flight because of these jokers. I hate classy cab!!!

I have so far had two experiences with them. The first was 2 weeks ago to go to the airport in the morning. The guy was running 10 minutes late and called to let me know. He was friendly and the cab was very clean. This afternoon, I needed to go to the airport again, called an hour in advance. 15 minutes after they were supposed to pick me up I called and was told the driver was about to arrive. 15 minutes later a driver called and said he’d be there in 10 minutes. 40 minutes after my arranged pick up time a driver arrived from another cab company. Apparently Classy Cab had not had available drivers and hadn’t felt like mentioning it.

The nicest people! I was in a bind and had to get to the airport since Yellow Cab didn’t bother showing up (or call to tell me about leaving me in the lurch) Classy Cab’s dispatcher was so nice and stayed on the line while she tried to get someone to take my fare. Patrick, my driver, was awesome. He was so friendly and professional and got me to the airport in time.

I called this company at 330 today for a 4 pm pickup. They said ok. I called them at 405 and they said they had no eta but I would be less than 30 minutes. I finally had to go find a cab. This company never even called.

Things started out alright, but fell apart quickly.
The driver refused to listen to my instructions on how to take me to my apartment. In fact, he DELIBERATELY went the opposite way in an attempt to run up the fee. When I brought this up, he was completely silent and kept on driving. Knowing what he was doing, I told him to let me out.
He did – he let me out on the middle of a bridge and refused to give me change for a 20 (though the fee was only 8).
NEVER USE THEM. They are a shady operation.

Made a reservation with Jessica the day before. Confirmed an hour before. No cab showed up. Luckily I live near a bus stop and made it downtown in time to catch the Megabus.

This is a horrible service. I booked a cab at 11:00 in the morning for a 10:00 p.m. pick up. Got a call at 9:36, missed the call. Called back at 9:39 and was told since we missed the call then we no longer have a cab. Meanwhile the cab never even showed up. Will never use this service again!

Booked a car to pick up five guests last night and called at 11am to set this up. I was assured that the driver would pick us up from the strip district. The driver called 30 min before pick up and I missed the call. I called back three minutes later and I was very rudely told that we lost the car and was hung up on. Your website prides your service on being reliable and better than cab options in Pittsburgh. I found the experience horrible!!! Just call a cab and don’t waste your time or money dealing with them!

I’ve had mixed service with this company. The dispatcher sometimes claims that they won’t service my neighborhood (Friendship/​Bloomfield), but other times they have been fast about picking people up late in the evening.

On Wednesday, January 19, I called and requested a cab pick up for Thursday the 20^th and 4:30 pm in order to catch a megabus at 10^th and penn downtown. I was attempting to get home that evening in order to attend a family funeral. The customer service rep took my request and read back my information and the time for my pick up to confirm. All information was correct. At 4:40 when the cab still had not arrived, I called to see if it had dispatched yet. The woman answering the phone informed me that were no requests for that time. I gave her my phone number and address and she said that request has been put in for the 21. She also said she had no other available cabs to send me. I am without a car in Pittsburgh so I called a few other cab companies which were all busy with requests made earlier in the day. As a result I missed my bus and have to get another bus tomorrow morning. I lost $ 10 for my bus ticket this evening and will now pay an additional $ 35 for a bus early tomorrow morning. I will also be missing a portion of the funeral services. So thanks for nothing Classy Cab.

Called friday for a cab to the airport at 6AM on saturday. Called back at 615 on saturday when no cab appeared. The car had broken down and was the «only driver on the road.» Ended up driving to the airport myself. Fail.
The dispatcher was nice about it, at least.

It was a freezing day and my Mom, daughter, and I decided to walk the mile from the Warhol to the Mattress Factory. We decided not to walk back to our car, so I called Classy Cab at random, just based on an ad in the phonebook. The cab was prompt, and the driver was very courteous. We mentioned how much we loved walking around and seeing the old buildings in the area, and he gave us a quick rundown of the history of the neighborhood. He had classical music playing softly over the stereo, which was a nice touch. The fare was reasonable, too. I will definitely call these guys again!

Luckily another wedding guest had this company’s card so we could call them for the trip to the airport.
The driver was punctual, friendly, and the price was reasonable. Patronize these guys instead of Yellow Cab or Supershuttle!