David’s Bridal

I had the absolute greatest experience ever here last week! I had bought a dress in October but was unsure that it was THE one! So I went in on Monday to be greeted by the nicest girl, Caitlyn, working the welcome desk! I explained my situation and she told me that I could absolutely exchange my dress for a new one. I almost cried with joy!!! Such a relief!
I then met Tara, the most fabulous dress fairy ever! I told her what kind of dress I was looking for and she appeared with the perfect dress. I put it on and just fell in love! I stood in this dress for probably half an hour!
Definitely a perfect and fantastic experience at this store! Caitlyn, the welcome desk worker, Tara, the consultant, and Yary the manager are such sweet and helpful ladies! I would give 10,000,000 stars if I could

My mother, sister & I went to David’s bridal this evening in hopes to find bridesmaid dresses. As we walked through the doors, 3 employees stood at the front desk and watched us walk by. Not one of those employees said a word to us– not even a simple «hi» or a «welcome to David’s bridal.» So, we walked throughout the store and looked at the various gowns on our on. As time went on, we searched for and tried on numerous dresses without any assistance from an employee. We were there for 2 and a half hours, and not ONE employee offered to help us or asked if we needed assistance. We are VERY disappointed with their customer service, and needless to say, we will probably never return to this David’s bridal.

Saw this dress online, called the store and they had a size down from what I needed but they put it on hold for my appointment. Once I got to the salon, the associate was off tracking down my picks. She was great! Once I tried on the dress they put on hold, I knew it was the one. It was PERFECT. I had to order a size up but at least I could see what it looked like and they pinned the sweetheart neckline how I wanted it altered. Thank you!

My fiancé and I decided to get married in 2 months. We knew it would be difficult, but I didn’t realize how hard it would be to find bridesmaid dresses for 9 bridesmaids in such a short time. The staff at David’s Bridal was AMAZING to work with. I came into the store with 3 of my bridesmaids. We were looking for something affordable but were unsure of style and color. Yarayma (Yary), the store manager was so patient and diligent to help us find the perfect dresses. She offered to call the warehouse to check on sizes and colors on various types of dresses. She continued to stay positive as we all continued to change our minds. We were in the store for over 3 hours, and Yary never made us feel like we were taking up her time. We ended up leaving with beautiful dresses, and I have to thank the staff for all of their help the ENTIRE time we were there.

I am a bride to be getting married in September 2015 and I am from Harrisburg PA. I initially bought gown #1 in the Harrisburg David’s Store and pardon my French but it was a piss poor experience from start to finish. I was pushed into a gown that I basically settled on. While it was a «nice» gown it was not the gown I wanted. I went into the store wanting a Melissa Sweet gown. I did not know that Melissa Sweet gowns were only carried in certain stores and there was very little communication about options. I won’t go on and on about my negative Harrisburg experience only about my wonderful Robinson experience. So fast forward a few months later, I am with my sister for her second attempt trying on bridesmaid gowns and I tell her stylist my woeful tale. She proceeds to tell me that they carry Melissa Sweet gowns and that I can exchange my gown for equal or greater value. I cried I was sick to my stomach with internal flip flops I can’t even tell you the emotional roller coaster. The young lady’s name was Erin who helped me. I told her that I know everyone has an appointment and I didn’t want to hijack my sister’s appointment or anyone else’s time by trying on gowns. She was completely accommodating and understanding of my appointment. I also noticed that every stylist at this store was putting the brides to be in shoes (not the case the day I was in the Harrisburg store). Every single gown I tried on was a beautiful gown and totally something I loved and had a hard time choosing. While they didn’t have my number one pick (it was discontinued) I did find my gown, a different but equally beautiful Melissa Sweet gown. I decided to come back with my original gown and make a decision on whether or not to return and exchange or keep the gown I had bought in Harrisburg.
I returned some weeks later with my gown, mother and sister in tow. Thankfully I had tried the original dress on the night before at my mother’s house. I had lost so much weight that it was at the point that it was providing no coverage in the chest area. I know this makes no sense but trust me that it was not a dress that should have been sold to a chesty woman. Rather than make a product review here, I will just say that the Harrisburg store also was offering no help in the support garment area. The original dress had a low back and they offered me no help on finding a support garment for a D cup chest with a low back. I was now at the point that I could not wear this dress. I knew that the Melissa Sweet dress was my dress.
So I am in the Robinson store. I ask for my girl Erin who told me she would be there for my appointment but she moved to NYC. So they hooked me up with another Erin but fears were soon put to rest when she told me she was also from Harrisburg. It was stylist/​customer love at first sight. I explained the whole situation and she was totally empathetic. I put on the Melissa Sweet dress and came out of the dressing room and showed it to my mother for the first time who was just in awe. She said «oh Sarah this is the dress»… you know I did like that other dress but I knew I settled. I didn’t get that «feeling». I stood there talking with my mother, my sister, and Erin and one of the store managers whose name I can’t recall (maybe Kim? she was petite with brown hair) but was also aware of the situation and was also extremely sweet and accommodating. So then Erin tells me she’s going to make me ring the bell. I said Oh really that’s going to make me cry do I have to? She said yep and I’m gonna cry right along with you. It was so emotional and wonderful.
I know I sound like a dork but the point of this is that I thought I was truly stuck with a situation/​dress that I was going to be unhappy with and look back on with regret. I felt that there was no communication from the Harrisburg store about options regarding going to find a Melissa Sweet dress elsewhere, or options on returning or exchanging a dress if I was unhappy which I was. Everyone I dealt with at the Robinson store, both Erin’s (the one that left for a David’s in NYC and the one that grew up in Harrisburg) and the store manager (I think Kim?) totally turned around an awful situation for me to one that is going to make my wedding day all that much more beautiful and sweeter.
I was so happy with my experience that I am traveling the 3.5 hours to the Robinson store for my alterations. A small sacrifice for the satisfaction that I know will be guaranteed at this point.
Best wishes to all the staff at Robinson and a special thank you to both Erins and the store manager Kim who helped me. My only hope is that this goes as high as possible in your David’s Bridal corporate ladder and you are all recognized for your dedication!

My best friend is getting married in August. We found her dress at a store which didn’t carry the bridesmaids dresses she wanted, so we drove an hour to Robinson to see their dresses.
First of all, the person who greeted us was not friendly. She was talking to a coworker and disregarded us until their conversation was over. We had 4 girls trying on dresses. We were only allowed two dressing rooms. I am self conscious, but that didn’t matter to the attendant, who paid no mind. She measured all of us, then we tried on the dresses. I have no complaints about the style or quality of the dresses, but the girl who took care of us seemed to be in a bad mood. It really hindered our experience.
When we cashed out, we were not offered the option to have our dresses shipped to us. We found out after leaving and looking up our dresses online. Also, online the dresses are listed $ 20 cheaper!
We are going to go in to pick up the dresses next week, and will voice our concerns with a manager. I would steer clear from this store or order online, the attendant did NOTHING we couldn’t have done ourselves, and she made money off of us even with her bad personality and awful mood.
Very disappointed. Definitely will not shop here for my wedding next year.

I had the best experience when I went to David’s last weekend. I worked with Connie and she was amazing. She made everything about me and what I wanted! She was just the sweetest person! I found my dress in under an hour and she knew exactly what I was describing/​my vision! She also helped find the perfect bridesmaid dresses to match my dress. I could not have had a better experience for such a special event.

Worked with Kailea last week and she was great. In under 2 hours I found a dress I love and the bridesmaid dresses!

At first we went into Davids Bridal to look at dresses for my bridesmaids but since I didn’t have my dress I ended up looking for myself. Laura my consultant was awesome! I had picked out four dresses to try on and they were good but just weren’t it. Seeing my hesitation she went and pulled a dress that fit me and my personality so well that we ended up purchasing it the next day! Laura was friendly and personable and truly made my dress shopping experience a great one!

I started out weary of davids bridal but decided to try them anyway because they have such a huge selection of sizes. I began in Virginia (where I live) and my appointment was kind of a dud at that particular store, although I did like one dress I tried on. My family is from Pennsylvania and that’s where we are getting married, so I shopped for my dress via the davids in Robinson and I have to say that everyone that I dealt with (except one) was extremely professional and kind and they really went out of the way for me. I lost weight after I had already purchased my dress and they helped guide me towards getting my dress tofit the way I want it too. The managers Jessica and Ashley are some of the most professional, yet empathetic, managers I have ever run into anywhere! The entire store team actually made me feel very comfortable and safe with them, and never once Did i feel self conscious about my decision, something that cannot be said for many of the bridal shops i visited, 2 other davids included. I can’t wait to wear my dress and I’m so thankful that I ignored everyone else’s advice and gave Davids a shot. The only thing I might suggest is to hang on to all of your receipts and very carefully inspect and try on your dress before you cough up your cash, but that goes for any bridal shop, and its not a problem that I personally ran into here. Thanks so much girls (and guy =))

For anyone that’s on the fence about going to a «Big Box» bridal store — just remember that every franchise is different. Some DB locations could be lousy, but some, such as the Robinson location, can be fantastic.
I first stopped in here because I’m on a wedding budget and wanted to see if I liked anything in a lower price range. And I ended up buying my dress! My consultant was Crystal and she was absolutely amazing. She listened to my opinions and didn’t make me feel rushed into a decision. A huge perk with DB is that they let you take photos of yourself in the dresses. Most boutiques don’t let you do that, but I was able to get my mom’s opinion on my gown, even though she was out of state. That was truly special. :)
I just picked up my dress about a week ago. The only flaw in the ordered gown is that the belt is a little crooked, but I plan on having that removed anyways, so I didn’t mind. And for the price I paid, I didn’t expect perfection.
The only reason why I gave this location 4 stars instead of 5 is, like other reviews mentioned, their sales pitches. If you’re not someone who gets flustered at turning down offers, this won’t be an issue. But I could see if I were an unsure person that I could be pushed into buying more things. I know the employees work off commission, so they need to sell whatever they can, It was just the sheer volume of «offers» (photography? wedding planning? bridesmaids? accessories? shoes?). To their credit, I was never pushed after I turned down a pitch.
All in all, this particular DB provided a lovely experience. If you’re someone who doesn’t want to (or can’t) spend over a thousand+ dollars on a dress you’ll wear for one day, but still want to look beautiful, this is a great place to go.

I’ve been here a few times this year since a close friend of mine (I was maid of honor) was got married and have found the customer service to be lacking and the pricing to be out of line. They should know how to deal with the stree the brides feel but just add to it. David’s didn’t give us the requested photographer and the prints were cropped way too far and elimating the background. They were also grainy. David’s kept bothering my friend, the bride to get her dress altered there instead of taking it elsewhere for a better price. Very unorganized, they never seem to have enough people to help customers try on gowns. David’s bridal should be annulled.

My initial appointment was with Janeen, who was very friendly and helpful. I’m a hard to fit person and she brought out items I had on my wish list, as well as a dress or two that I didn’t. The third one was the charm! So we moved on to finding bridesmaids dresses for my two sisters and my niece (age range from 17 – 37, and all different shapes and style preferences). Janeen stayed patient, even though the appointment was starting to run longer and I knew she had people waiting. Eventually we found what we wanted, and headed up to place our order.
This is where I have a slight «complaint». David’s really tries to up-​sell you at the register, and if you’ve been dealing with bridesmaids and the excitement of choosing your own gown, it can become a bit overwhelming. For example, the samples I tried on were too small, and the head seamstress came out and suggested that we order three sizes up just to be sure it would fit. It was not until I got to the register that I was informed that the dress I choose did not come in an extended size. They ordered it two sizes up and assured me that if needed to they could fix the sizing through alterations (which is exactly what they ended up doing). Still, this was a bit worrisome for me and I felt a bit pressured to be learning this at the cash register. The bra and slip I had on were also a bit too small but they still asked if I wanted them. When I asked if they could be ordered in a larger size I was told No. So I felt as if my only choice was to take them and squeeze in. However when I went home I checked Davids website and both items could have been ordered at least 2 – 3 sizes up. Also, they give you discounts if you order things like veils, shoes, etc at the time you purchase your dress. I was undecided on whether I even wanted those things at that point, but it felt like the «but if you buy them today you’ll get a discount» was really being shoved at me. As I was ringing out, another woman came over to ask me if I needed a photographer, which I had already declined when I showed up for the appointment. When I told her we already had someone taking care of that, she pushed me as to WHO? I explained that we had a family friend who would be taking photos, and she proceeded to tell me that just because they might be good at taking photos doesn’t make them a good portrait photographer. I didn’t like the feeling of justifying our photography choices. They also charge $ 1 each for any fabric samples, and $ 10 for a dress bag which is kinda chintzy but I guess better than dry cleaner plastic.
They do not measure you or your girls at your first appointment, they seem to go by your normal dress size and sort of guess based on how the sample fits. All of our dresses came in well within the 4 – 6 week time frame originally quoted. Luckily, my dress worked out okay in the size ordered. I will say though that it was luck, not the proper measuring or fitting during the buying process. Two of my bridesmaids dresses fit beautifully, but the third one is HUGE. Unfortunately, there are no returns or exchanges, so my bridesmaid has no choice but to pay for alterations.
I went in for my first fitting last week and the alterations department are super so far! Don’t get me wrong, everyone at this DB is really nice and the process has been relatively stress-​free so far. It is what it is though, if you’re looking for white glove service and champagne and strawberries, this is not your place. If you have a small to mid size dress budget, and want you and your bridal party to look well put together for a six hour ceremony and photos, this is a great place to try. :)

Been meaning to update my review, and an early morning voice message from this store today reminded me that I still need to do so.
My wedding dress’ estimated arrival date at my apartment in California was 01MAR2012, but it was delivered in January and was the biggest size 2 I’d ever seen. I’d been heartbroken that my dress was so ill-​fitting and was stressed over the money I’d need to spend on alterations.
Earlier this month I decided to forfeit my dress and exchange it for a size 0 dress at one of the San Diego area David’s Bridal stores. Turns out the smaller size fits quite well, and, had I not been forced into undergarments I didn’t want to buy in the first place, the size 0 dress I tried on during my December 2011 fitting in Pittsburgh would have fit too. (With the benefit of hindsight, I realized the undergarments had been so thick they didn’t allow the dress to zip all the way.)
I really like my consultant Ginneene, but her oversights in helping me order the correct size wedding dress were unfortunate. I can’t get over the fact that she didn’t measure me during my December appointment and that it didn’t occur to her that the size 0 dress would fit sans undergarments. Also, regarding undergarments and accessories, they’re discounted 15% if you purchase them the same day you purchase a dress. Again, during my appointment I’d communicated that I didn’t plan to wear a bra with my dress, but both the bra and slip I’d been urged to wear during my fitting found their way into my bag at the cash wrap area. Unbelievably, the items had been included in my transaction and then eventually removed from the receipt after my mom and I noticed the error.
Also annoying was my David’s Bridal Wedding Gown Preservation Kit predicament. The kit, which includes everything needed to ship a dress for cleaning as well as the cost of the cleaning itself, is offered at a significantly reduced price to those who purchase a wedding dress at David’s Bridal. To receive the deal the kit must be purchased the same day as the wedding dress. Apparently the kit must also be purchased at the same David’s Bridal store where the dress was purchased, because this store wouldn’t give me a credit/​voucher to pick up my already-​paid-​for kit at a San Diego David’s Bridal store. Currently my $ 100 kit sits in my parents’ home in PA, and its dimensions seem too big for it to pass as an airplane carry-​on item.
That voice message from David’s Bridal this morning? *sigh* The message informed me that the bra and slip – yes, the ones I never wanted – from my December appointment are still «on hold» for me and that I’m invited to stop by to discuss bridesmaids dresses. Had David’s Bridal taken a minute to review the paperwork I completed they’d know that (A) I said I wouldn’t be purchasing any undergarments and (B) I have no bridesmaids.
Had David’s Bridal reviewed my paperwork they’d also see that I checked the box to indicate I don’t wish to be contacted with promotional offers by David’s Bridal or any of its partners or vendors. I’d been livid when I received my original wedding dress and saw the laminated pouch attached to the garment bag holding a slip of paper indicating that I should be contacted via email, phone, and home address with promotional offers. Also, when I filled out the December paperwork I’d offered no contact information for my fiancé other than his name, so needless to say I wasn’t pleased when tuxedo-​related mail addressed to my guy arrived in our mail box.
Quite a learning experience, to say the least!

Dealing with David’s Bridal, especially this location, for my wedding was one of the best wedding choices I made. They were helpful and accomodating and coordinated the bridesmaids dresses perfectly. We allowed the bridesmaids to pick their own styles, as long as they stuck to the assigned colors we’d chosen. Even though our wedidng (and our bridesmaids) were in a different city, David’s Bridal walked everyone through the process perfectly The bridesmaids were able to come in to the Erie location at their convenience, and we both received email notices when the items arrived. And, the wedding party got great discounts because I bought my dress there. The day I chose my dress with my mother and entourage, it was memorable and a fantastic experience. The salesgirl was knowledgeable and really stepped up to the plate, and I found the perfect dress on the third try. She also gave a lot of good feedback on shoes and accessories. And they even made accomodations for the final pressing — I was able to get the dressed steamed at their Erie location so that it didn’t become creased during transport. And, in an industry where the sky is the limit, the prices were refreshingly reasonable. Absolutely phenomenal experience!
However, this is a BIG WARNING — DO NOT get your atlerations here. Whatever glowing reviews I give here apply only to the front of the house. It wasn’t that the seamstresses were unfriently (which they were undoubtedly), it was that they were inflexible. When I requested some very simple alterations, the lady argued with me saying («but that’s not the way the dress is SUPPOSED to be») and then saying that the alterations were ‘impossible’. I understand brides can be a bit unreasonable about these things, but I really was asking for very simple alterations. Finally the supervising seamstress overheard and interrupted, and showed my seamstress exactly how she could do it (her attitude seemed to be «uh yes, you can do this — it’s quite simple, just look»). They didn’t like the way I wanted my corset laced and gave me a hard time about it. It was overall a very frustrating process. My matron of honor kept looking at me throughout the process in a way that said «Are you kidding me?» while she patiently and nicely tried to sweet-​talk the lady into making the alterations we were requesting. At the end, the alterations were almost what I wanted, but I know the end product could easily have been phenomenal if the seamstress hadn’t been so set in her ways. If I had it to do over, I would have gone just about anywhere else for the alterations.

Mandee helped me find the perfect dress today and I’m so excited! I brought my mom and sister to help me shop for wedding gowns and we all had such a fun time with her.
I had a list of dresses I found online that I was interested in, but based on the things we said about one or two, Mandee went searching for dresses with certain characteristics. My mom actually found one she wanted me to try and Mandee already had it out. I wouldn’t have found it or probably even chosen it, but when I tried it on, I knew it was The One.
They are even shipping my dress to San Jose, CA for me so I can take care of alterations there. Mandee and the others at this David’s Bridal made what could have been a stressful day into lots of fun! Very impressive! Now, hopefully the one I go to for alterations in San Jose is as good.

Oh Kim, you are so wonderful. I never could have imagined getting the kind of service you provided from any wedding store let alone David’s Bridal. You helped me find the perfect dress, you called me a few times to check in, and even sent me a friendly handwritten card when I ordered my dress at another DB. The other employees at the Robinson Township location were helpful and friendly as well. I wish I could say the same about the other David’s Bridal locations I went to.