Gateway Eye Assocs

The staff at Gateway made me feel like a customer at a used car lot. They are pushy about selecting expensive, unnecessary options and do not ask the customer which choices they want; they simply write it down and then bill you. I was told there would be a $ 30 charge for a digital retinal photograph, which I consented to. Other than that, I was not informed about which services were covered and which were not. I was not given clarity or any explanation of services which were added to my bill without asking me. For example, anti-​glare and a lens warranty were added by the staff member automatically, so I had to actually stop them and object to individual services, which they then tried to convince me to get anyway. I felt uncomfortable and pressured into services that I was never told the cost of until I was paying the bill at the front desk. The cost was exorbitant, and I was not at all prepared based on my conversations with staff. It cost me over $ 500 (after my insurance coverage, which is quite good) to get my glasses and contacts updated. I am not planning to return to Gateway for any future visits, and I would never recommend it to others.

The folks at Gateway Eye Associates truly take care of you. Dr. Clement is absolutely wonderful. If you are looking for a new Eye Doctor and you are a busy professional in downtown Pittsburgh, take advantage of their 2 great locations. I have only had the upmost pleasant experiences every time I have had an appointment to pick out glasses or to check the health of my vision. THANKS TO ALL OF YOU!!!

I had a bad experience with the staff– but the doctor was very helpful and patient with me, so that made the experience much better