Holiday Inn Express & Suites Pittsburgh-South Side

This place may have the thinnest walls I have ever experienced at a hotel. You can hear every normal conversation in the hallway pretty clearly in your room. Breakfast offered very little variety and most of the food was cold. They give you thimble size cups for your drinks. Elevators had duct tape in them covering damage. Room did not get cleaned till after 5 pm! Cleaning staff was being very loud in hallways and sounded like they were throwing things around and slamming doors. Plenty of better places to stay in Pitt.

My family and I were recent guest at this establishment and I must say there is some underhandedness going on; how is it that my folio reads one price and you charge me an additional $ 57.00 for some bs «incidental damages». What incidental damages and how dare you insult me and why was this not communicated during check in? The women behind the desk advised me that the charges will reimburse within 2 to 3 business days. That’s my last stay there I will take my business to the William Penn the cost is a little more but, the service is excellent.

Avoid this place. I’ll start by saying I travel for work. I usually look for holiday inn expresses because they’re generally decent places to stay. Not this one. One of the worst hotel experiences I’ve had.
Overpriced, slow staff, dirty rooms, and unacceptable rudeness from guest services. My experience warrants I share the details. Avoid this place.
Details: Check in took way too long, upwards of twenty five minutes. Long line, slow service. There was also this man, whose status as a guest was questionable, talking to people and asking them all sorts of questions. I’m not one to judge, but he clearly had come in off the street. I’m also about being kind to people, but you can’t have strangers come into your lobby area and start bothering guests asking them all sorts of personal questions. He was most definitely hyped up on something.
There’s a twist though. This guy was apparently using a safety deposit box down in the lobby to hold an abundance of cash, which he was openly going through while I was checking in. Through the usual chit-​chat with the hotel lady, he was asking me personal questions, getting in my business. The whole situation was very off putting between me, the hotel rep, and this gentleman. I should’ve walked away then but I chalked it up to being in an urban area.
I finally got up to my room and it was nasty. I probably should’ve slept in the bathtub. Hair everywhere. Bits of food on the carpet. Bathroom had a slight odor to it and questionable cleanliness, but did appear to have been serviced. Sheets were clean as far as I know, but the top sheet had small, light stains on it. I don’t care if it’s bleached and cleaned or what. You can’t continue using sheets whose cleanliness is dubious and visibly gross. I slept on the «clean» side of the bed. I didn’t look at the other furniture because my whole goal for the place was to sleep and leave.
The maids were still performing room service at 730pm, which didn’t really mean anything at the time.
They were also not in any sort of uniform (jeans and tshirt) and slightly sketchy, and were being watched from a distance by what I guess was the housekeeping manager. Made me wonder whether they were just bringing in folks right off the street to clean the rooms.
So something came up and I had to check out the next day, at about 3pm, instead of staying my full two nights. I’ve had to do this before and never had an issue with extra charges. Anyways, it took me over 30 minutes to get out of there. The hyped up guy was down in the lobby, big surprise, talking people’s ears off. That was until one of the ladies behind the counter signaled to him that another hotel rep was ready to meet with him. Didn’t know what to make of all that. Didn’t really care either, as long as he wasn’t talking to me.
MOST IMPORTANT PART OF THE REVIEW: Trying to checkout, there were two ladies behind the counter, and only one was checking people in and out, albeit slowly. The other was counting cash, completely ignoring the growing number of patrons slowly building up in the lobby. Like deliberately not acknowledging all the people in the lobby.
When asked by the lady in front of me if she could somehow check people in, she replied «I can’t, I’m off the clock. I have to be somewhere I’m already late for. I can’t help you.» I kid you not that’s what was said. This is appallingly unacceptable in hospitality. Where was the manager in all this? Was she the manager? I didn’t have time to find out because I had to LEAVE. Not that I could distract her from her cash counting anyway.
Luckily the couple in front of me were polite enough to let me skip in line to check out. The lady working the computer didn’t know how to do an early checkout (??) so she got the cash-​counting lady to help her. The cash-​counting lady, who already refused to help a customer, then had the gall to look me straight in the face and tell me «there’s a $ 70 ‘late checkout cleaning fee’, but I can knock it down to $ 50, and that’s the best I can do.» I was dumb founded but I had to leave so I didn’t have time to fight it. Nevermind that last night I had witnessed the maids servicing rooms late into the evening.
I left that place as fast as I could seething in anger. Avoid this place, they need to fix their staff.

How long does it take to check into a hotel? Because right now I’m at 30 minutes and counting. Although the inside seems nice, I many not be able to say more about the room décor. At this rate, I will not be checking in until it’s time to check out tomorrow.
MORE: We were unable to stay here because they did not have rooms available. We waited a total of 45 minutes to be told that they have no rooms available at the time. Also, there was no manager available. Ashley Toney, where are you?

Super enjoyable 2 day stay! The staff were very nice, I was checked in in about 5 minutes flat! The room was super clean in all aspects and I couldn’t have asked for a better room, it was huge! The only thing that was lame was that parking wasn’t included and was 14 bucks a night… not cool. Other than that it was amazing and I will be back!

My friend and I stayed two nights at this hotel before our cycling trip of the Great Allegheny Passage. On our first day, we returned late in the afternoon to find that our room had not been cleaned, no towels, etc. I went to the front desk, they offered to give me towels… no apology. My hands were full so they said they would send someone up. A man came up, gave us towels. That’s it. No room cleaning, nothing. No apology. This is basic customer service. BASIC

This is your standard run-​of-​the-​mill Holiday Inn. The desk agents are friendly and welcoming. The king bed was nice and comfy. There were a few rips and holes in the towels but again, this is Holiday Inn, not the Fairmont. Plus with Carson St. nearby, many people stay here to party so I don’t think they’re going for luxury. I was a little irritated that there was a used coffee pod in the machine in the room but I braved it and made coffee anyway.

This used to be one of our favorite placed to stay in Pittsburgh by isn’t any longer. The rates have gone up and the quality, cleanliness, and service have gone down markedly.
Numerous problems with room included:
Missing soap
Wet carpet
Prescription tablet found on bathroom floor
Dirty carpet
No bath mat
No towels hanging on the towel bar, only two folded
No tissues
A housekeeping manager inspected the room and said the carpet was fine, it just needed to be cleaned. This means they book rooms with dirty carpets. She also told me, «you would have missed seeing that pill on your bathroom floor.» No, I would not have missed it and it would be better if you kept your attitude to yourself. My housekeeping skills are not the issue here, the lax standards here are.
She left, and returned with a tissues and said our parking fee would be removed. Had to remind her We needed soap.
When the bill came the parking fee was not removed. Had to go to the front desk, review everything that happened, and get a new bill.
For the amount charged for this room, it should be IMMACULATE. Despite the convenient location of this hotel, I’ll be looking to the competition for other lodging options in the future.

horrible experience in the horrible stay for four days! broken bad leg broken fridge raider door, broken toilet seat. got the free shuttle on two different occasions within an hour the first occasion 45 minutes on the second occasion! ended up having to order a taxi so I did not miss my appointment and then the shuttle showed up at the same time! would never stay here again! my 60-​year-​old parents were disgusted!

We stayed back in October of last year. The staff made us wait a little bit when we first got there but I would say that was the extent of the cons. The rooms were very nice and modern. I stay in a lot of HIE because of work travel and this is one of the nicer ones that I have stayed in. Since they made us wait to be checked in they upgraded us to a room with 2 queen sizes and a pullout couch. My couch pulls out but I don’t haha. They also had a small Buffet set out at night when was nice for us to be able to just grab some pasta and head back up to the room. The parking was locked and private which was nice and we enjoyed our stay

New Management has taken what used to be a 4 star hotel and ruined it.
Understaffed. Dirty rooms. Shuttle that rarely is running on time. Elevator not working. So sad to see the change in just a few months with new management. It used to be our go to hotel for Pittsburgh trips but no more.

This is my and my husbands «go-​to» hotel in Pittsburgh when in town for sporting events and concerts. It has on-​site self parking, it is a clean hotel that is easy to navigate to without having to go too far into downtown, friendly staff, and clean spacious rooms. It also has a free shuttle that will take you anywhere within ~5 miles of the hotel which includes most of the big places in town and a free breakfast. We will continue to stay here every time we are in the ‘Burgh!

The only hotel in the country that has only one person working. Empty Parking lot. Empty lobby. Yet none of the rooms are available. Hours of sitting in the lobby as staff chats about their weekend plans instead of getting people into rooms. Disgusting. Stay far away

Ugh. Do you want to sleep? I would not recommend booking a room here. The guests are rowdy. From the party crowd to the 6+ member family bouncing off the walls of one room, kiss your peace and quiet goodbye.
Is it late and you’re just tired and you want to check in quickly so you can hit the hay? Too bad. Check in here is 30 mins minimum even if there is only one person in front of you. What could possibly make a check in process so lengthy?
Only eat the breakfast if you’re desperate. The only fresh fruit were some red dusty/​coated apples. I could only stomach the yogurt.
However, the rooms were clean. That’s the only good thing I can say about my experience here.

My friends and I were visiting Pittsburgh for a 30^th birthday celebration and we were quoted over the phone for $ 130 a night. They never sent a confirmation and when we checked in they told us it would be $ 190 a night. Rosa at the front desk refused to give us the price we were quoted at. Then we asked to leave a key for a guest who was joining us and they did but when our other guest arrived they told her there was no key for her and refused to give it to her. We then had to leave where we were and come meet our friend to let her in the room. Also, within 24 hours our key stopped working 4 times and had to be reissued new keys. ALSO, the cleaning ladies had very loud conversations from 9am-​when they were done cleaning both days we were there. Then after we checked out and our card was charged it was back to the original $ 190 a night price and we had to yet again call them and have it fixed. If you can avoid this place, please do. Also, avoid dealing with Rosa, very rude.

It was a nice October evening wining and dining with friends at Mario’s Shadyside when the subject of NYE first came up. Our plans for the evening had already been decided, but lodging had not. We took to the Holiday Inn mobile site and were pleasantly (and shockingly) surprised to find a rate of $ 155 for NYE. We booked a suite on the spot. I wasn’t expecting much, but also didn’t care given that I expected to barely be in the room at all that night. Our corner queen suite slept six comfortably and included a nice little fridge for our pre-​gaming purposes.
The moral of the story is, as long as I spend NYE on the Southside, I’ll never stay anywhere else. The rooms are very nice for the HI chain and the location can’t be beat. Throw in a room rate like that and I’m sold for life! Also, a complimentary breakfast was offered, but who wakes up before 10am, especially on New Year’s Day?!

Nice clean hotel in a great part of town. The free shuttle to Steelers games is a nice touch. I don’t necessarily agree with boosting the nightly rate from $ 140 to $ 400 on nights when the Pirates or Steelers are playing… but there is a price to pay to be staying at this hotel regardless of the sporting event as it’s pretty close to the Oakland shops and restaurants.

Stayed here while passing through town to take in a Pirates game.
Pros: extremely friendly staff, clean rooms and pool, solid breakfast, free shuttle to and from the Pirates game, gated parking lot.
Cons: the promptness of the shuttle left something to be desired. I had to remind the front desk twice that we were waiting to go to the game.

If you need to stay in Pittsburgh on a budget, you couldn’t do much better than this.
* The location is awesome! You can walk to all the Carson Street restaurants and bars.
* There is a great French restaurant (Bridge Ten Brasserie) just steps away.
* They have a gated parking lot with easy in and out.
* The rooms are kept spotless and are nice sized.
* There is a refrigerator in every room.
* The pool and Jacuzzi are clean and a great way to relax after a long day.
* The shuttle service here is very convenient. They’ll take you anywhere within about 3 miles and pick you up again.
* The staff is exceptional.
HI Express properties are generally very good and this one is no exception. It needs to be said again that the location along with the shuttle service makes this maybe the most convenient budget hotel in the city!

Hotel. Motel. Holiday Iiiiiiiiiinn. Snoop Dogg track aside, I had a very pleasant, albeit short, stay at this Holiday Inn Express. Allow me to bullet a list of the must knows…
The Good:
*Spacious and clean rooms
*Free Wi-​Fi (password is given to you when you check in)
*Fridge and min-​Keurig in every room
*Comfy beds (with 4 pillows on each bed — two firm pillows and two soft pillows!)
*Nice flat screens with plenty o’ channels
*Warm cookies and coffee in the lobby
*Friendly staff
*Great location
*Free parking (I believe it’s one car per room)
The Meh:
*The gym is just ok — two elliptical machines, two treadmills, a very small circuit system and some weights. It definitely fills the void but could be improved.
*The showers… be aware, unless the shower head is pointed to the side AND the curtain is pulled all the way to the end, you may end up with a wading pool in your bathroom. (I did).
*No mini bar items — i.e. if you are parched and looking for a bottle of water, it’s a no go
For the matrix of price, location and cleanliness, I’d certainly stay here again.