J A Sauer Heating & Air Conditioning

I’m very grateful to the folks at JA Sauer for installing a new furnace and air conditioning unit in my house. They were very professional and knowledgeable about how to get around certain nuances in my house. Months after the units were installed, they called me to schedule a free tune-​up to make sure that it is working efficiently as possible. I wholeheartedly recommend them!

First, it should be said that I am not being asked to write this review by anyone. I did call the installation coordinator and leave positive feedback and she said that she would email all involved that they had done a good job for me. I like that because so often folks only hear about the bad and I thought these folks should hear the good, and I’m glad they will.
Second, I did not shop around or consider doing this project myself. I needed a heater, AC unit, and wireless thermostat installed. I also need duct-​work done and insulated. I also wanted to have the new AC unit put in a different place than the old. This was going to be too much for me so I went with a company that my mother and I have both used for service and is local to me (I live in Shaler, though my user name says Broomfield, CO). So I really can’t speak for comparative value as I only received quotes from JA Sauer.
So on with it. It started when my AC froze earlier in the summer. I knew I would need new equipment, so after a service tech got me operational with the old equipment, I asked that he have someone from JA Sauer contact me about starting the quote process.
I was contacted promptly and scheduled a time for a salesman to come to the house. He arrived on time (to the minute) and started by taking stock of the current setup. We then sat down and discussed some options. I let him know that I was very interested in a thermostat that I could control from my smartphone while away from the house. He went out of his way to find me one that he could install without causing any warranty issues.
He went about finding solutions that met my needs but didn’t oversell. I was quoted 3 options and was given helpful info on all three. No jargon or sales stuff, just useful data about energy cost estimates and so forth. I was not pressured into choosing the most expensive option. I ended up not choosing the most expensive, but a middle ground that I felt (after research, both guided by JA Sauer and my own independent) met the needs of my not-​too-​large house. During this process the salesman was available by phone and email, prompt to respond to questions with valuable information, and non-​pressuring the entire time. He also helped to set me up with very favorable financing that has made the cash flow part of the project not a worry.
Next came the project manager to take some measurements after I selected the options I wanted installed. Not much to say other than he arrived on time, took his measurements and assured me there would be no issues. He was quite courteous and the techs’ work that followed showed that he did his portion of the project well.
Finally, over the past two days (ending about an hour ago) two installation techs came out to do all the work. I was told often that it would take the better part of two days and that we might go a night without AC (ugh). Well, I couldn’t have been more pleased. The guys showed up and were courteous and professional. There was no doubt that they knew exactly what needed done and how they were going to do it, that’s how well prepared they were. They were insightful enough to focus on the AC installation, and by the end of day 1, I had AC in the house. Never went a night without the AC. Day 2 came and went and the lead tech took me around and gave me a helpful tour of all my equip (I am an amateur DIYer, so knowing how to diagnose troubleshoot little issues is something I enjoy). After all was said and done they left their work area and my garage CLEANER than the found it. I can’t express how impressed I am with that part alone.
So, if you made it this far, or if you skipped to here, I’ll summarize:
— Prompt, courteous, respectful work with no pressure to upsell.
— Willing to work for your business, no sense of entitlement.
— Professional workmanship and project control from beginning to completion.
— Helpful staff at every step of the project to get you the right solution for you.
— Left me so satisfied by the work done that I wrote this long of a review after calling to thank them personally.