MedExpress – Scott Township

It goes without saying that I am thrilled these kind of places exist! Not many of us can take the time off from work to fit into our Primary Care doctor’s hours nor can we wait a few days to be seen if we are SICK right this minute! So, thank you to whoever came up with these clinics! I have personally used this place several times — the latest time when I was diagnosed with THE FLU. Each time, the physician’s assistant was helpful, very thorough and provided good information the use of meds vs. not. The office staff was helpful and efficient and made for a nice visit (even though I was feeling pretty sickly!). I was especially thankful that they can also dispense RX’s here – which is super helpful when you are sick. However, they don’t force it on you if you would prefer to go to the pharmacy and run it through your insurance. I found that the charge was reasonable enough – that coupled with the convenience of not having to make one more stop, it worked great for me!

Today is the first time I’ve gone here and even though I was feeling really bad it was a pleasant experience.
Everyone there was genuinely nice and helpful. I can’t say enough about the staff. The doctor was very knowledgeable and just as nice. He had an X-​ray taken and had it read and called me within 15 minutes after I left to tell me the result.
Great place to go!

Went to Med Express on Greentree Road, Scott Township for an injury I incurred on the job. The doctor said I had 6 scratches on my cornea and gave me a prescription to get filled for the infection in my eye. Went to the pharmacist and was told the prescription was for eye drops and would cost me $ 145.00. I instructed the pharmacist to call whoever he needed for a substitution which cost me $ 13.00.
I would advise anybody to go directly to the emergeny room at the hospital and to stay away from Med Express. Next
Next day my eyelid was so swollen it was very hard to get the drops in. I called Med Express 3 different times to request an ointment to replace the drops. My first call was at 9:45, then 1:00, and the last one at 5 p.m. I even had the pharmacy try to call before they closed at six. I was told the doctor would have to call me back and it is now 6:30 and never heard a word from Med Express. The next time I will go directly to the hospital. I only wanted this office to change my prescription from a liquid to an ointment. The nurse could have called that in, but no one there seemed to care.

I have only been to upmc urgent care. I went to this med express for the first time. From the front desk to the Dr and everyone in between they all were very nice and friendly. I didn’t feel like they didn’t care about me or what was bothering me. I chose to get my proscriptions filled there. Took like 5min to fill. I went in with upper respiratory infection. Whole trip took about 45−60min. The dr took her time to listen to my complaints and asked me great questions. All I heard was bad reviews about med express. I really liked them and will go back to them. I like them better than upmc. And would recommend med express to everybody

My husband and I were to another MedExpress location a week ago for cough, congestion, and fever. Neither of us were feeling much improved today, and went to this location, as it is closer for us, to see what else could be done. They seemed dumbfounded as to why we were both sick, and sent my husband on his way with Flonase, and me with Flonase and a bronchial inhaler commonly prescribed for asthma, which I do NOT have. Dr. Demko literally told me she didn’t know why I was still coughing… that the medications I received the week before should have «fixed it». The other location (Washington) had done a chest X-​ray on my husband, and a nebulizer treatment, yet missed the fact he has pneumonia. This was discovered only after we went directly from MedExpress to another healthcare provider. That provider concurred with MedExpress on our need for the Flonase for the nasal congestion and drip, but could not understand HOW they missed his pneumonia or did not do ANY testing on me whatsoever.

I went in with a cold/​allergies and a swollen icky eye. The ladies at the front desk were VERY friendly! Inside is nice and clean, and overall it was very quick. Doctor Keith Conover is extremely knowledgable and just friggin awesome! Thanks med express!

Went to this Med Express a few years ago because I felt under the weather. They pricked my finger and told me I had mono. I was still sick a week later so I went to the ER. They took my blood, sent it away, and called me saying I never had mono.
Got real sick this week and decided to give Med Express another shot. Told them I had a fever, headache, bodyache, lightheaded, coughing, tired, and my lungs/​chest hurt. They felt my stomach for a second, told me I had a stomach virus, and sent me home with diahrea/​vomiting medication. I literally have no issues with my stomach so I dont know how they came up with that diagnosis. I went to my PCP the next morning and told them the same symptoms. They said its obvious you have the flu. They asked if Med Express took a mouth swab to test for the flu and I said no. They couldnt believe the misdiagnosis.
Its a very convenient place compared to the ER. But when youre spending decent money there and getting misdiagnosed on two very common sicknesses, that should be unacceptable. I know they want to get people in and out quicky, but come on you have to at least try to fix the patients’ problems.

This clinic has yet to let me down. I look for a clean, friendly and helpful place for a quick fix. And this location has not let me down. All professionals are friendly yet to the point and answer all my questions. Looking for a good location? This one right here.

The service was absolutely wonderful. Quick, easy, professional. The only complaint is with the billing dept. They did not request payment when I was seen, instead sent me a bill which I paid immediately. Unfortunately the bank does not show the entire account number only the last 4 digits. I was not aware that ALL of Medexpress account numbers had the same last digits. The bill that I paid was applied to my sons account and they sent me to collections, even AFTER I sent them proof that the bill was paid! They instead sent my son a refund check and still proceeded with collections. I called them to explain and only received an argument. They really need a better system and to actually compare the name/​age with the patient or make their account numbers different. The bill is paid, but who knows what THEY did to my credit. So medical service A+, and billing a complete FAILURE!

This month, I set foot in MedExpress for the first time. Never been there? MedExpress is basically the lovely alternative to waiting for a doctor’s appointment or going to the ER — or in my case, the best place to go for help when you have no primary doctor whatsoever.
I stopped in here when I was dealing with an extremely bad, violent cough. The biggest thing that stood out to me during my visit was that the staff here were very, very nice. The receptionists were very patient with me — it took me a while to finish sentences since I was coughing so badly — and the nurses and doctors were reasonably thorough during the exam and with their questions. They really did make me feel like I was getting the care they thought I needed. I left with a couple prescriptions meant to bring down swelling in my lungs and help me breathe better (so no pointless antibiotics, something that matters to me when visiting a doctor), and was told to call if the problem with the coughing persisted.
However, I can’t bring myself to give the place above 3 stars. I feel like during my initial visit, though the doctors and nurses were very nice, they weren’t really listening to my main complaints. I made it very clear that the violent coughing I had was preventing me from sleeping, but nothing was done to address this problem. Wanting to be a good patient, I went ahead and tried what they gave me… and those medications did nothing. About five days after that first visit I called to voice my concern that the coughing wasn’t going away. No one called me back for an entire day and a half. Needless to say I wasn’t pleased by that.
At least when they called me back they finally got the right medication prescribed and filled at my nearby pharmacy. I slept soundly for the first time in almost two weeks, and thanks to the reprieve the prescription cough syrup gave me I was finally able to shake the cough completely within a few days. It’s just a shame it took so long to get the miracle prescription that I needed at my first visit.
Would I stop in here again? Absolutely; this place is a great alternative to a busy ER or waiting for a regular doctor’s appointment when you’re in a bind, and the staff really does seem to want to help the people coming through their doors. I suspect a lot of my problems just stemmed from the fact that I had a cough, and coughs are a really general complaint that’s hard for any doctor to treat. I just wish I’d really been listened to at my first visit and my call had been returned sooner; I probably could have recovered a lot faster. But what can you do — no one’s perfect, right?

I can’t give MedExpress 5 stars. I just can’t. If they would have miraculously healed me on the spot, 5 stars would be awarded… but they did not.
I seriously liked them better than my doctors office! They’re friendly, helpful and seem to care. Plus, they’re high tech with their little ipads and wifi in the waiting room, which I appreciated!
So, let’s say you trip over the wedges you were wearing the night before and totally jack up your foot. Thinking you would definitely not get into your regular doctor, and not a chance in H-​E-​double hockey stix you’re going to the ER, this is your next best choice. Come to find out this is your best choice!
Who knew they not only take X-​Rays, but also set you up with prescriptions they can fill in house, give you crutches and a make-​shift splint and make you an appointment to the specialist you need for later that day. I sure didn’t. Although the news was not so great, with the diagnosis of a broken foot, the doctor was so kind even after I started bawling my eyes out.
And while I wish I wasn’t so clumsy, or I never got sick, I’m so glad this is an easy and comfortable option to have!

There was over 6 people that work here that I could count from The waiting room. I was the second person in line when this place opened. Still waited over 20 minutes to be seen. But still can’t complain in and out in just over 40 minutes I just thought it was funny that I was number 2 in line and still had to wait. Got some meds and feeling better today.

No matter what is wrong with you an antibiotic will fix it.