Pair Networks

I have been using pair since 1996. They have never been the cheapest host. In fact, if you want to pay the least amount of money for your hosting, there are hundreds or thousands of cheap providers who will host your site.
With pair I have always gotten reliability, support and stability. The technical support staff is the most knowledgeable team I have ever dealt with both by phone and email. I don’t often need support but when I do it is usually urgent. The pair team usually gets to the bottom of the issue in minutes.
If cost is your determining factor, look elsewhere. But if rock-​solid stability from a domestic company with a commitment to its users sounds like what you are seeking, pair is for you.

This is a total joke of a hosting company. They decided a CMS was out of date on one of our sites, and then completely disabled the site without notifying anyone at our company first. They then sent an email telling us to update the CMS so the domain could be re-​enabled.
However,
completely removed all access to the site. We cannot connect via http or ftp in any fashion.
Now we are stuck moving a site to another host ASAP because we can’t get anyone at pair on the phone (or email) to regain access to the site to update the CMS to their specifications.
A simple request to update the CMS with a couple of days to do so, would have been the responsible and courteous thing to do. We have had this happen on another host over the years, and that is how it was (properly) handled.
Unless you’re ok with your host taking your site offline with no notice, completely removing your access and then being unresponsive to rectify the situation, stay away.

I have been using
hosting for over ten years. All of the websites of my small business are hosted on pair. These range from small retail sites that receive a couple thousand visits per day to a large popular site that receives millions of visits per month (that means during busy times of the day several visitors per second will enter the site and hundreds of people will be simultaneously using the site). With all of that traffic and development activity I have never had a problem with pair. With all of that traffic and development activity if I was experiencing problems I would have moved off of their servers quickly– because downtime is very costly for a high traffic website or a busy retail website.
My sites are now on or have been on Pair’s shared hosting, high volume, virtual private servers and dedicated servers. I have received the same high quality of service at every level. Across ten years with many websites, my sites have never (meaning not one single time) been down for more than a few moments while upgrades were done or drives were replaced.
I have obtained support from pair many times by email and phone. Their email support is reasonably fast and support by phone is immediate and excellent. The phone support is always with a person who speaks excellent English and also makes the technical details easy to understand.
Anyone who has used multiple web hosting services will know that what I described above is exceptionally rare.
I stopped worrying about hosting once all of my sites were moved to Pair.

I am a webmaster and one of my clients happen to have this server. I’ll mention few things here and leave it up to the reader to decide.
— This hosting server charges $ 2.95/mo extra for Software Installation Manager. Which means auto WordPress installation is not free (whereas most of other hosting servers offer this free.)
— Even if you manage to install wordpress, (assuming that you are a geek like me) via FTP access, you cannot auto update wordpress.

I have my business website and email hosted with Pair Networks.
Support is always easy. There is little to no wait time to speak with a support person. They have always been very helpful.
Today they did a great job retrieving important emails that I accidentally deleted from my business account. They went into the backups and found the emails I needed. They saved the day. Thank you, Pair Networks!

I have been with Pair Networks since 2002 and there is a reason for that, they are great at what they do.
Correspondence with the Pair team is quick (receive a response typically within 30min to an hour with the support team — sometimes even less) and usually within one email everything I need is addressed entirely. Their staff are also friendly, professional and knowledgeable which is helpful when you have to talk with them (have dealt with other hosting companies and the customer service was lacking).
Out of the time I have been with Pair, I have only had my website down «ONCE» due to server problems in March 2012 (which they helped me with by transferring me to a new server).
Though the price you pay for hosting is a bit on the pricey side, you sometimes get what you pay for and what I am getting is worth every penny! As long as Pair keeps doing what they are doing, I will be with them for life!

I do not give 1 star reviews easily. I’ve had a site hosted with them for a several years, constantly had to change mail server names to «fix» my mail so i could send and receive mail. Today my site went down completely and have been trying for hours to get them to fix it! Unacceptable! Especially when their business site is still up and functioning. Today they have lost my business.