Penn Station East Coast Subs

The food is tasty. But, the downtown location really has issues. There were four errors on my order today. The first two were related to the ordering process, requiring that my order be entered a total of three times. At the other end of the prep line, I find that they’ve botched the order anyway, and have to re-​make the sandwich. Despite having already waited almost 10 minutes for my food, my «corrected» order was put at the back of the food prep queue. So, I waited another 5 – 7 minutes for my order. Since my order was for the «special of the day» I did not expect such difficulty in filling the order. Then when they call my name and hand me my sandwich, we have to have a discussion about whether or not I ordered the «deal» with fries and a drink. Despite having the proof of what I paid for on the receipt in my hand, I was told by two employees that I had ordered a sandwich only. Really? After all that waiting I have to argue about my order? I won’t be back to this location any time soon.

I came to Penn Station on a lunch date on a Monday afternoon. The dining room was quiet but there was Pandora playing on the TV so that gave the place a little more life.
Ordered the classic Philly Cheese Steak sub with small fries. The sub was bigger than expected and was a great value for the price we paid (we split the sub). The cashiers were very nice, and the whole staff seemed to be in a good mood.
I don’t usually go out to chain restaurants, but this definitely fills a craving that comes up every once and a while. I do plan on returning in the future.

Great service, waited on immediately entering the restaurant w very friendly staff. Ordered the pizza sub, fries, drink. Food came out fast n piping hot. Great flavor but could use a lil more meat on the sandwich.

Really good food at really good prices, there was so much meat in my sandwich it was falling out the sides! I eat here quite often as I work downtown and have always had a good experience

Got their grilled veggie 6″ sandwich. The taste was great. Compared to subway this sub had a lot more flavor and was hot, grilled and delicious.
Another place to go for a nice veggie sandwich. It is hard to find veggie options in most places and even if you do, they are not delicious. This is an exception.
A must try if you are in the area.

Firstly, I would love if they wore gloves. Second, the last time I was there the man preparing the food was doing multiple things. Unfortunately I didn’t catch him before making my sandwich, cause apparently grabbing the broom, phone, and etc wasn’t means to stop and wash your dirty hands. It kills me how much people just don’t care because they are not the ones eating the food so therefore they take less precaution and people like that should be fired and not allowed to work in a food place establishment.

I got a 6 inch Italian and I was pleasantly surprised. The staff was very helpful and friendly, while the sandwich was grilled perfectly and the cheese and meat good quality and tasted excellent. I will say that this particular sandwich was just a little bit salty and a bit messy.
All in all, very good location if you need a quick cheap tasty lunch.

Penn station has delicious subs, including the Italian and the Pizza. My biggest issue with this location is that the employees don’t do well with any kind of special requests. For example, I ordered an Italian sub with no mayo over the phone, which was confirmed by the receipt, only to receive an Italian sub slathered in mayo. It’s like the guy prepping it saw «- mayonnaise» on the order and assumed that meant «emphasize the mayo.» I have several coworkers who have had similar experiences with sauces and condiments here.

Came in with a large group for a late lunch. Brittany was awesome and very patient! Everyone’s order was correct (and delicious). The fries are outstanding (as are the cookies).

Ok I read the reviews of Penn Station East Coast Subs and they weren’t all that great. I was berated by some very close friends for wanting to try this place but every place deserves a fair shake. All told its not a bad sub. Plus the fries are fresh cut and pretty good as well. The staff was very friendly, tried to up sell me and delivered my meal with a smile. That’s all you can ask for. :)

I live near the one in Shadyside & ordered a decent cheesesteak one time (although I added extra meat after reading reviews)
Bobby & I headed to the downtown location maybe a week after it had opened. We had plans for dinner that day so decided on a cordon bleu to split & get our stomachs by a few hours.
We sit down & eat. After 3 awkward bites of bread, mayo & lettuce (ick), I open my half sub to find 4 measley pieces of chicken. & not chicken strips. just chopped chicken. oh yeah there were a few more (maybe 5 total) of pieces of ham the size of my brittle nonexistent fingernails.
So if you enjoy lettuce subs then you’ll love it here for lunch.

For the price, I expected to be blown away by their sandwiches. This place gets PACKED for lunch during the week, so don’t go if you’re short on time.
I ordered a 6-​inch, toasted «Dagwood» create your own sandwich with turkey, cheese and veggies. The bread was ok, but I was not blown away by the overall sandwich.
The fries looked delicious, but I couldn’t handle that heavy of a meal for lunch or I would be asleep at my desk in no time.
Next time, I’ll probably save some money and go to Subway, where I’ll get a footlong subpar sandwich, drink and chips for a cheaper price.

Don’t understand why there are such bad reviews. I tried it for the first time yesterday and had the philly cheese steak with Swiss cheese. It was delicious! I will definitely go there again to try some of the other selections