Perla’s Appliance Sales & Service

Ordered a dryer from a listing on Craig’s list at 9:30 from rocky, and they delivered and setup by 12:15 great service. Definitely use them again thanks

purchased several appliances from perla, had an issue with the washer. after it was repaired INCORRECTLY, called to have it repaired AGAIN. took off work and waited all day to find at 6 pm the work order had been CANCELED. cslled to see what could be done and was THREATENED by perla to be shot! now he won’t fix my waher. POOR SERVICE

we called about a washer making strange motor noises and leaving oil on the floor. they came and diagnosed a bad motor, said it would be $ 300 to fix and it would be better to order a new machine. went to the store, found a floor model at a very good price. new machine install went flawlessly; their install people were great. i will never go to a big box store again for appliances.

I purchased a through the wall air conditioning unit three years ago from Perla’s Appliances. The customer service wasn’t the greatest, but the 18,000 btu units were limited in this region at the time.
After installation was completed the unit performed very well, until July 2015 when it no longer produced cool air.
The unit was removed and taken to the shop for repair and has remained at Perla’s ever since. After leaving numerous messages with no return call I stopped at the shop on a Friday & found nothing had been done. It was said of Rocco he needed to consult with a colleague and he’d call by mid-​week; he never called. As of yesterday I contacted the manufacturer to see what can be done. I would give a zero rating, but that’s not permitted.

Wow my first one star review so you know it was bad! We found this place through our Home Warranty Company. Our dishwasher was broken when we moved into our new house. The sellers were supposed to have it fixed by this company before we moved in however it was still not working on move-​in day-​would not drain. I called Perla and they had no record of being out to our place to fix the dishwasher (sellers did pay for it) and said they think they had the wrong zip code written down and could not find the house. I mean are you kidding me!!! So we scheduled an appointment for a service man to come out. This took several calls as they rarely answer their phone and one lady is extremely rude whenever she answers. The service man was scheduled to come in a week between 1−4pm. He shows up at 4:30 because he typed the wrong house address into his GPS instead of going to the appointment scheduled before us. Well lucky us. He recommends we get a new dishwasher as it would be cheaper than fixing and he leaves after 10 minutes. The home warranty company says otherwise and tell Perla they will pay for the parts. Perla never calls to make another appointment so again I have to call about 5 times until I can get someone on the phone to schedule a second appointment. We were told the parts they ordered had come in. The day they were supposed to arrive we did not get a call so I called and they said they cannot find the parts they ordered for us. Another are you kidding me! Two weeks ago they said the parts had arrived. They said they would call back if they find the parts and never do. Meanwhile we are waiting at home for them to arrive. I call them back and the parts have been found and I demand they tell me when they will be coming. In an hour they finally show up and fix our dishwasher. So far so good but honestly I would have rather bought a new dishwasher at Lowes and been saved the headache of dealing with this company. Stay far away from them for your appliance repairs.

They’re just the best. Anything you want, they can get. Trustworthy and knowledgeable, and great service.

We have been buying appliances at Perla’s for about 25 years. Their prices can’t be beat. I am someone who researches carefully before I make purchases. I comparison shop, wait for sales, chase coupons, etc. With appliances, I know I don’t have to do that anymore. Repeatedly, Perla’s has come through with the best deals. Our neighbors agree. We have purchased a washer, a dryer, a refrigerator, a stove, a dishwasher… and, as of today, a second dryer. (The first one lasted 20 years.) They are efficient with deliveries and installations, supportive with service questions.
My only little complaint is that their showroom (which, admittedly is not fancy) doesn’t have its own parking lot. But the street parking is free and plentiful.

Came quickly and promptly. Fixed my problem for $ 85. Will use them again if the need should arise. Fixed my washer without charging me an arm and a leg.

Very poor service, no coordination between staff.
Went to the store, explained to the woman there what we are trying to do, she gave some Schpeel about how they have been in business doing this for 50 or so years. Took an appointment with their installer to come give an estimate. The appointment was 2 weeks out between 9 – 1.
On the day if the appointment, I take a day off from work, the dad calls at 8:50am asks what the job is, and states they don’t do that work .
If you need to buy appliances go to a big box, they are cheaper, if you need anything else, stay away from these guys.

We needed to replace our decades-​old washer and dryer and did intense research on what to buy. Settled on Speed Queen because it was made in the US, proven technology, 3-​year warranty, mechanical (not electronic) controls, and is built for Laundromat duty.
Marissa greeted us, answered all our questions (and we had many about the items we wanted) without rushing us to make a decision. I would not have saved anything buying online even from the lowest prices I found. They had an sizable assortment of appliances on display. Much less stressful than trying to buy at a big box store where they are always pushing for the sale.
Delivery was arranged at our convenience and they showed up exactly when scheduled. Removed our old appliances and installed the new in under an hour. Delivery — free! Installation — free! Hauling away our old appliances was only $ 14.
A very pleasant sales experience, prompt and professional installation, prices that beat anywhere else I found for the items I wanted. That’s a win, and a 5-​star.

This is the second time the helpful people from Perla have fixed my 20+ year old Maytag dryer. I called on Thursday, the service person came on Saturday (which was great for me, I did not have to miss time from work). The store called me around 10 AM to say the service person was on his way, with one stop before me — he arrived at about 10:40. The young man was both courteous and competent. No complaints at all, my problem was solved!

Horrible, discourteous owner and inept service people. No way would I ever recommend this place.

I shopped around for a washer and dryer (on-​line and in the local retail shops) before I visited Perla’s. A friend made an appliance purchase recently and recommeded them. I was very impressed by the knowledge of the owner — Rocky — and appreciative of the time he spent reviewing several brands. The price I paid was lower than Lowes and Sears, with the 12 months same as cash option — I was in seventh heaven.
My washer and dryer were installed by two very knowledgeable service technicians who made certain that they were functioning before they took off. I have had an after-​the-​sale experience since and was very pleased with the outcome.
I highly recommend this company and will make all my appliance purchases there.