Pizza Hut

It’s disappointing to me that the chain that I have such fond memories of is still continues not to please its customers. I called the Pizza Hut on McKnight Road to place a carryout order on at 6pm. It sounded like the call went to a call center; the lady on the other end graciously took my order, repeated it, and said that it would be available for pickup at stated restaurant at 6:19pm. Perfect — I get to the Pizza Hut at 6:20 and when I approached the counter to pick up my pizza, I was told that the order «just popped up on my screen and it would be another 20 – 25 minutes.» I quietly said to myself — What do you mean just popping up on your screen — I called over 20 min ago to put the order in?!? If you don’t get it together, there are other pizza places that people will go to… but don’t worry, I won’t be back!

We waited 30 minutes for someone to serve us. Then the waiter had a major hard on. Then I waited another 30 minutes for my pizza, but the pizza was pretty bomb though. then I had to go get my own box from the other people working. Then the pizza box didn’t even work right and we had to tie it with a straw. Also children running around screaming. #JesusCrust

We went to this Pizza Hut for lunch while shopping in Ross Park. My daughter had a free pizza coupon from a reading program. I was disappointed in this one.
On the plus side our server was very nice and helpful, and the pizza was decent. It’s basic chain-​style pizza, so nothing too exciting but PH Pan pizza is not bad. It’s at least a little different. They have a new menu which seems pretty good with a lot of new options, including «drizzles» for the crust. My issues is that the hand-​tossed crust now automatically comes wth garlic drizzle which I didn’t see mentioned. It would’ve been nice if that was mentioned before I ordered it (especially since it is a «new feature»). The drizzle was not that good.
The place was nearly empty but they managed to mess up our order and the order of a table next to us (we ordered at roughly the same time). Apparently they were «slammed» with orders at the same time but based on how many people were there
The actual restaurant is in bad shape. It looks like the interior hasn’t been refreshed since it opened years ago. And it is just not particularly clean. The bathroom was disgusting with flies all over it. Even the brand new menus were sticky with sauce already. Clearly they don’t value cleanliness at this location. It makes me wonder what the kitchen looks like. On second thought maybe I shouldn’t think about that.
While I may be back to a Pizza Hut, it certainly won’t be to this one. It needs a lot of help.

The pizza, bread sticks, and cinnamon sticks were yummy :) Another cheat day… lol :) oh well… no globs of cheese found on this pizza like i find at costco sometimes…
They have many seats but only a few people choose to dine in… so it felt like we had the VIP suite… lol :) Our waitress was friendly enough especially considering at most she had 4 tables until 3 finished eating… and only we were left…
the ladies bathroom is in dire need of an upgrade… its scary to know that the employees use it and then make the pizza… but I haven’t died from all the times I have eaten here… so I think its safe… lol :)

GOOD:
Like any other Pizza Hut, the pan pizza and breadsticks are yummy. I can’t say anything about dining at this location, but I’ve ordered delivery from them many times because they are located only about 5 minutes from my place.
BAD:
I don’t recommend ordering delivery from them unless you’re not feeling super concerned with the waiting time. Their estimated delivery time online is always way off every time I order. Last time my food came over an hour later than the time they said it would. This Pizza Hut location seems to have an issue with having enough drivers available because they consistently run behind schedule. Customer service isn’t great in general either… they rarely give you a phone call to let you know if your order has been delayed and when you do call them concerned, they don’t seem to know where their driver is and just say it should be there soon.

The food was good but the restaurant was so dirty it was disgusting. There was dried pop on the window frame and wall. All of the seats were also ripped. Don’t mention the bathroom.

Garbage pizza. Any other pizza shop, including other pizza chains make a better pie. Do yourself a favor and find a pop and pop pizza shot. Avoid this greasy pre-​made crap.

They upset me once, they upset me for the last time. Had a terrible delivery experience here probably a year or so back and have not been to a Pizza Hut since. Waited over an hour and a half for one single large pizza and in the three times I called, I got no explanation with the exception of being told it was on it’s way. Had to press to get any kind of apology or attempt at redeeming my business. Since the manager was so unwilling to work with me and function like a person, I canceled my order and will never have Pizza Hut again.

The pan crust here is the BEST. I always get a half meat lovers /​half cheese lovers with extra sauce. Fantastic.

While this is just a run of the mill Pizza Hut, it’s one of the very few that offers the Pizza Buffet for lunch. All you can eat for a very reasonable price. If you’re looking for a filling lunch, you really can’t beat this place. Clean, close Ross Park Mall.