Pro Bikes

No bike store in Pittsburgh will match Pro Bike’s breadth and depth of bikes and accessories; however, while its employees are quite knowledgable, they are generally rude and inattentive. On the bright side, you’ll get the service you deserve if your intention is to buy a serious bike. Casual cyclists should visit BikeTek down the street.
What other shop carries a carbon fiber fat bike? This store has a great selection of cutting-​edge technology. At the same time, there is a certain amount of discounted obsolete inventory that should intrigue anyone who falls somewhere between novice and die hard enthusiast.
Anyone who is halfway serious about cycling should definitely visit this store.

I was on a ride today and had a bike issue. Pulled in here and they fixed me right up in minutes with no charge. I will be back! This bike shop is totally rad

It’s the morning of Aug. 16, 2015. I dropped by and asked to borrow a cutter for fixing my bike. There was only one staff member at the counter. At first he said they don’t loan tools but then he agreed to lend me the cutter. I started to believe these guys were helpful.
But when I returned and asked for help adjusting the cutter, that staff member just put the cutter aside and told me he was too busy to help me. I understood because there were also other customers in the shop. So I said I could wait. And I waited for him to finish helping the other customers and thought he might be available now. But he seemed just ignoring me and staring at the computer. And when I asked «Can you help me adjust the cutter», he rudely replied «No!» and then just walked away, leaving me standing there stared at by other customers as if I was an idiot.
I understood he might have had a tough day, or was simply busy, or loaning me a tool was against the shop policy. But at least he could explain a bit more and say it a bit more nicely? I guess if I just ask a random person on the street I would get a nicer response. And it was quite frustrating to be treated like this in a bike shop that’s supposed to help people with their bikes.

I just bought a bike here after test riding a whole bunch of different types, and the team here was really fantastic at pulling different options down for me to ride, matching me up with something they thought would work well based on what I had explained to them, and even brought down a few outside the box options which I hadn’t even picked out myself (even though at first I was like «OH NO WAY… and then ended up buying that very bike!).
They were so helpful, friendly, knowledgeable, really really nice and easy to work with. I didn’t feel like I was being «sold» and they were respectful of my price point I needed to stay in.
BIG BIG shout out’s to the ultra helpful Cort, Brian and the gentleman with the slight accent wearing the Cinelli hat in the back who tuned up my bike… These guys were so helpful, really awesome to work with, and I would recommend this bike shop for purchases, tune ups, or just someone to shoot the breeze with adn talk about bike trails. Thanks guys!

I went to Pro Bikes in Squirrel Hill and had a great experience. I was looking for a new bike as I have recently become interested in biking more, but wasnt exactly sure of the type or specifications I needed. Gonzalo was so helpful and asked me a few questions then picked out a bike that was perfect for me. He didn’t try to sell me something I didn’t need and was very encouraging that I picked the right bike. He was just as genuinely excited that I was getting back into biking as I am! I would highly recommend this bike shop for anyone’s biking needs. My boyfriend who is a more experienced rider also enjoyed going there with me and appreciated all the help I was given, while he was also able to browse. Great experience!

Out of all the pro bike stores I have been to this one seems to have the most knowledgeable people and the most kindest and helpful workers this is the only one I would recommend I do not like any of the other pro bike stores out there this one also has the best selection

After going to a few other bike stores in the area I have finally found ‘home base’ for my bike needs. They’ll stay that way for a few reasons.
1.) They’re Pittsburgh based
2.) They’re all riders of varying background and experience, you’ll find someone who is an expert in the region you want to get involved /​more involved
3.) They’ll work with you, and your particular need.
These guys will work with you to get the best out of your money, and ensure you go home with with what you needed.

I went to the Bethel Park location. They have a very nice selection of bikes, but their customer service is abysmal. I was ignored for a good ten minutes before I managed to flag down an employee. There were plenty of people working there, and it wasn’t super crowded (maybe half a dozen employees and two or three customers). Whenever I would try to approach an employee they would duck into a back room. Once I managed to get someone to help me, he showed me a bike or two and then wandered off, and I couldn’t find him again. Even when I was being helped, the employees seemed to have little interest in actually helping me find a bike that fit me and my needs. Maybe it was because I wasn’t looking to spend much (was looking for a sub-​$ 500 hybrid), or maybe it was because I didn’t look like a «serious» cyclist, but either way Pro Bikes needs to get their act together when it comes to customer service. Go to your LBS, they might not have as nice of a selection, but you’ll be much better taken care of than you will be at Pro Bikes.

Alan Orlansky is the greatest man in Pittsburgh and he works at Biketek.

We had our tune-​up done here in preparation for the Pittsburgh tri. The customer service is great, and they know what they’re doing.
I think this store is catered more toward a fitness rider/​racer than a casual rider.
However, that does NOT mean you shouldn’t shop there if you’re a casual rider. In fact, the very opposite is for bike sales. Having knowledgeable staff helped me get a great bike more then ten years ago (at a shop in DC) that has gotten me through three triathlons and numerous road miles at a time when I didn’t know the difference between a top tube and a tube top.
The downside, if there is one, is product assortment; they are less likely to stock items like infant carriers and travel baskets.

I’m with Dan – I don’t understand all the haterade either. But then again I’ve never bought a bike here. Can’t complain about the repair work they’ve done here! Rick and I get our bikes tuned up here every year and we’ve been satisfied with the work.
Oh yeah – what I said last year. I’m all ready for spring, so where’s the nice weather already?

I don’t understand where all the hate is coming from. Pro bikes gave me a great deal on my bike, and I return often for service, which has always been quick, effective, and friendly. You can definitely find slightly lower prices online and maybe at other shops, but I don’t mind spending a little more to support a local business and profit from the advice that the knowledgeable employees are always happy to offer.

If you want to experience long waits and true bike snobbery, go here. The service may improve if you are over 40 and look like you have money, but dare you dress inappropriately… no bike for you! In all seriousness though, the service is pretty bad unless you know someone or look like you want to buy a several thousand dollar bike. If you need a new tube, go ahead. For a new ride, take your business elsewhere and support a local bike shop that cares.

I took my bike to ProBikes and asked them to disassemble, pack and ship my bike across the country; ordinarily, a simple task. However, they were slow to get my package sent, messed up the FedEx information (forgetting to return my calls) and didn’t use much packaging material (i.e. my fork was not protected). In my experience, ProBikes is an incompetent, embarrassment to the cycling community.
Update: Michael E. from ProBikes emailed and offered to help. I’m adding a star for socially aware customer service.