Puffs-N-Stuff

Checked this place out after a fellow cigar smoker suggested it and I’m glad I did. The store is ultra clean, very bright, well lit and stocked with all of the basic cigars a smoker could want– they had mine in several different styles so I’m a fan. This won’t replace my ‘home’ cigar store– Blooms in the South Side, but it will do if I get out of work early and want to grab a happy hour drink (they have a fully stocked bar) and a cigar. I’m definitely a fan, I will be coming back.

Great shop, great people, great prices

I’m a fairly avid smoker and have been making a habit of touring Pittsburgh’s fine selection of cigar retailers/​tobacconists. I recently visited this shop after hearing it was located in The Mall at Robinson. While I don’t mind shopping in general, I do tend to avoid the large mall super-​plazas, and was surprised to find they have a full-​fledged tobacco shop.
I’m mostly a cigar smoker, but I do – on occasion – participate in hookah smoking, which I have to admit is really tasty and relaxing (although it’s no cigar), and to that end they have a legitimately large hookah selection and a full selection of shishas (the Fantasia brand and Hookah-​hookah brand and, I believe, Starbuzz brand) and the young woman we spoke to was really passionate and offered some fun techniques and smoking advice for us – very polite staff.
The store itself is neatly decorated and very clean, which is a BIG concern for me since most of the purchased products will be placed directly in my mouth, and I was pleased to discover a quiet, self-​containted smoking lounge, which I used to enjoy a Padron Principe while my significant other picked up some extra shopping time (Note: I’m planning ahead next time; the lounge is BYOB, which is a nice touch).
The best part for me was the diversity of the cigar selection. They carry a wide range of price/​quality, including mainstay brands such as Fuente, Romeo y Julieta, Montecristo, etc., hipper brands like Drew Estate and Room 101, boutique brands like Kristoff, Illusione and Viaje, and the cream of the crop stuff like Davidoff (my fav) Cohiba and Padron.
It’s worth noting that you literally won’t find the Davidoff label ANYWHERE else in Pittsburgh/​Allegheny County (I know because I’ve been calling around and touring the shops for a while), plus they carry the ENTIRE selection, which means they carry all the special editions (can anyone say holiday/​birthday!!!) and the cigarillos.
The staff is very well-​spoken and knowledgable, and informed me that there are actually 2 other locations (I also found them both here on the Unilocal website), one downtown, and one in the Pittsburgh Mills Mall – I haven’t been to either of them, but based on this experience, I will check ‘em out in my on-​going tour of smoking venues.
UPDATE: I visited the Station Square location near downtown, which is actually much closer to my neighborhood, and I loved it! See my other review by visiting their Unilocal page. Better yet, go check it out!

Love this place! Great selection, knowledgeable staff and great service. I’m a regular customer and they always have something new for me to try. They even hold a few new cigars for me when they come in if they think I might like them. Khalil is extremely knowledgeable about the business and he can get almost anything you want if it’s not in stock (try finding a 1926 series Padron with the double chisel tips!).They also have a shop in Station Square (even nicer than the Robinson store!) which is worth a look.

I’m not quite sure where to begin. I visited on my lunch break with my two co-​workers, one of whom was interested in the Hookahs that were for sale. He noticed two different hookahs that were Pink and inquired about them. After commenting that he liked the pink color, the clerk at the store immediately quipped, with no lack of ire and disdain, «Are you gay?»
What? What does that matter?
She asked based only on the fact that he wanted to know the price of your pink hookahs? Her tone and attitude were directly insulting, bigoted, and egregiously homophobic.
It didn’t end there. My friend, insulted by her tone, dumbfounded by her question, and curious of her motives, responded that he was gay. He isn’t gay, but at this point that’s irrelevant.
Verbatim, her next words were, «Ack. America is a stupid country.»
«Well, where are you from,» he asked.
«Russia,» she responded, «We beat them in the face.»
And there, my dear readers, was the underlying, immediate source of her tone, disgusting attitude, and repugnant treatment of my friend. He, with tobacco in one hand and wallet in the other, returned his purchase to the rack and left. We all did.
The plain and simple fact that a store like this is in operation with openly homophobic, bigoted employees (or proprietors, because I’m not sure if this is privately owned and operated) is an insult. It’s disgustingly inappropriate that anyone would drive their customer service in such a way. This is a damn business, and I don’t see what my friend’s sexual preference has to do with the shitty plastic hookahs on your wall or the dirty tobacco you shuck to unknowing patrons.
It’s bullshit, friends. Plain and simple, there’s no excuse for such blatant intolerance. I will not be shopping here or recommending this store to anyone else I smoke with, and I can assure you that I am lodging a formal complaint with the Mall and any further authority that can pursue action.