Quest Diagnostics

I had a really good experience here. I had made an appointment online (which I recommend) for early morning. I arrived, signed in and was taken back almost immediately. I tend to get a bit queasy when having lab work done but the woman who helped me was very kind and patient and made the whole process quick and painless.

First they said they didn’t have my prescription for blood work, and sent me back to the waiting room. I called my doctor angry and asked why they had not faxed it, they said they had. I signed my name and sat and waited again. When it was my turn again, I explained that my doctor had faxed it. The first woman heard me from down the hall and decided to yell at me from the far end of the hall that they had not received it. The other woman looked and found it on the fax machine. To be fair, I don’t know if they re-​faxed it or just missed it.
I’m now in the procedure room. I was asked for insurance and gave them my card along with a specific card that was for blood work at Quest (It said Quest Diagnostic on the card). She said this wasn’t the right card and took my insurance card instead and said I was not covered. I asked how much the test would cost and she looked at me like I was crazy to think that they would this information. She said there were thousand of test and they did not have a price for my cholesterol test. I said there are thousand of items at a supermarket and they all have prices. Then asked if she would go out to dinner and choose a meal without without knowing the prices? This didn’t go over well. She said I wasn’t covered and that I should go to LabCorp. I was given a printout of LabCorp locations and I left. The closest LabCorp was Monroeville, but before I drove out there, I called my wife, she said we were covered for Quest.
I was halfway down the street, I walked back and sat in the waiting room and called Quest’s main headquarter. This took a while, but I ended up talking to a woman that said I was covered and she attempted to call the office to explain. I could hear the phone ring and ring as I sat in the waiting room on hold. A few minutes later a woman came out, I grabbed her attention and I told her that Quest was trying to call them to explain my coverage. She said, «Oh, I guess that’s the phone that’s ringing».
I signed again and waited. This time I got another person, not the first on that yelled to me from down the hall, and not the second one that said my insurance didn’t cover the test. This woman I think was a manager, she was knowledgeable and knew right away that I was covered for the test.
I think the lack of professionalism was appalling and I don’t recommend this Quest unless your dealing with the manager.

Don’t bother coming here without an appointment. Many elderly folks come here for blood work and it is never fast. The technicians are good, but they sometimes only emerge from their den on the quarter hours, apparently so that they don’t have to deal with walk in clients. I have been here for 30 minutes and they have chatted with one confused elderly non-​client and drawn blood from 2 people with appointments. Really irritating.