Steak ‘n Shake

Nice staff. Good steak burgers, thin crispy fried and thick milkshakes. If you download their mobile app you get a milkshake free plus $ 5 for every $ 50 you spend.

Horrible horrible horrible waited ten minutes to be seated with no line then got one menu for a party of three waited 20 minutes for a server while others who came in after us we’re waited on, server told us she would be right with us still waited additional 10 minutes. Would have walked out if kids my kids wouldn’t have been upset waitress finally came overland gave a major attitude because I had asked for some one to please get us a server. She gave a major attitude while taking my order food came out about 20 or so minutes later and incorrectly went to the manager to complain and the manager was so overwhelmed didn’t really even seem to care. Will never set foot in this place again

I’ve never experienced the slow/​bad service others have mentioned here. I’ve eaten at this location several times in the past few years, and I always got quick service with a smile. It is Steak ‘n Shake, so it’s not 5 star cuisine, but if you want reasonably decent food, this is as good as any. On my last visit a few weeks ago, we were greeted and seated immediately by a very friendly server. She was happy to bring breakfast and lunch menus, and when we left, she even offered to bring us a drink refill in a to-​go cup. That’s service.

The worst place i have ever had the displeasure of going to. My first few trips there resulted in ordering milkshakes with my meal and not getting said milkshakes till the check was already paid for and then reminded them i had indeed ordered milkshakes i paid for and never got. But after a friend said the last time the service was highly adequate i said «hey why not I’ll give it another shot.». So there is like 3 adults and two kids and we roll up to the steak n’ shake waiting to be seated, after a few minutes or so we had finally gotten someone and they asked the people behind us if they had be waited on. The group behind us pointed to our group and said they were here before us, so waiter said he’ll try to find us a table. Now this steak and shake is not super busy but there are a few tables full but our guy is talking to another waiter or whoever and they seem a little rushed and he tells our waiter something and he comes back with, «I’m sorry there is no available tables.» and then he proceeds to seat a family of three that just came in. Not even the people before who pointed to us, no wait time or anything just basically tough luck we don’t want to serve you. Not sure what we did maybe because they didn’t want to deal with kids or something but avoid this place at all costs. If i could vote no stars it wouldn’t be one tenths of the disappointment i feel for ever stepping foot in this place.

The foods really good here I’m a big fan of the frisco melt and the western barbecue burger, and also the side by side shakes, but they’re always crowded so it takes forever, weather you’re inside or going through the drive through be prepared for a wait. Also the last time I was here the guy who was working seemed to have no clue about anything on the menu which seems kind of unprofessional.

This place is pretty consistent with their taste. Prices are alway great, nothing special about it but it’s always satisfying. Not going to break your wallet. Enjoy.

Very delicious, old fashioned goodness!

We waited for almost fifteen minutes in the drive thru for two milkshakes. After finally getting our shakes, we are halfway down the road and realize that the peanut butter shake is actually chocolate, not peanut butter. Being that we were pressed for time and had already waited fifteen minutes, the disappointment sunk in and we realized that they screwed up our order. The one milkshake that they got right was okay, but nothing super special. Perhaps our funds and calories would have been better spent at the neighboring ColdStone Creamery.

Super slow is an understatement. It took over an hour to get what amounts to a fast food burger at this steak and shake location. And then it wasn’t even good.
I had the Western BBQ and Bacon burger… which I’ve had before via the drive thru at another location. This location’s version included two dried out patties with a half slice of cheese in between. A tiny dollop of bbq sauce, single slice of bacon, and teaspoon of onion straws topped it off. The Parmesan and herb seasoned fries tasted like neither Parmesan or herbs.
The only redeeming factor was the salted caramel pretzel shake and they even managed to mess that up. I ordered a kids size because I know I shouldn’t have that much dairy. She served me a full size, apologized for the error, and charged me for full size.

A long time ago I took my parents to eat at Steak ‘n Shake. A friend told me that they had good fries. He left out the rest. For 8 years I avoided the place until today. I forgot to eat a hotdog on National Hotdog Day… or…more accurately hadn’t realized it even WAS National Hotdog Day… or…still more accurately hadn’t known that National Hotdog Day existed… ANYWAY.
I went to Steak ‘n Shake (why is there only one apostrophe? shouldn’t it be ‘n’? Or does it not work that way) to belatedly celebrate. I ordered a foot long chili cheese dog complete with onions. Screw my coworkers, I thought, it’s National Hotdog Day. Sort of.
I used the drive-​thru. Something must have gone «wrong» inside. The line sat still for 5… then 10 minutes. Finally we moved. Hotdog wasn’t a footlong, but of course, it was too late when I unwrapped it at work to rectify THAT problem. It tasted okay. Paid for a footlong, ate a regular hotdog. Waited in line for «fast» food way too long.
The girl at the window was apologetic about the wait. I thanked her for her courtesy. But it’ll be another 8 years at least before I go back.
I rarely rate anything 1 or 5 stars. But the «I’ve experienced better» that Unilocal defines as two stars is WAY overstating my only two experiences here. «Eek! Methinks not.» is much more appropriate.

Poor old Steak N Shake… Not much steak, and a horrible shake. We decided to have Steak N Shake for dinner because it has been a while since we have eaten there last. After waiting about 20 minutes/​eternity with two children under the age of 5, we were finally waited on by a very nice server. I really should have read the Unilocal reviews before we went in. It looked like they may have been under-​staffed. So we ordered and waited. The kids were enjoying the hats and cardboard cars they were given.
First came out the shakes. The waiter was carrying three shakes-​my full size shake and two kids shakes in styrofoam cups. As he set them on the table, one of kids shakes spilled out on the table… almost the whole thing. The waiter offered to bring more whipped cream and a cherry. Ha! He spills half the shake and offers to replace the whipped cream. Great customer service.
My shake was a Reeses cup shake that had Reeses in only the top quarter, and It tasted like cigarette butts, which I hope was maybe just really old Reeses and not cigarette smokey fingers stuck in my shake. Yuck.
Our meals came out in a decent amount of time, but they were sub par. Fries-​old and cold. The best part was the guacamole burger. This burger’s main draw is the guacamole. Check out the picture I posted-​a teaspoon of guac! Hilarious and sad all at the same time… you can’t make this stuff up.

As I’ve read in other reviews, this location is extremely slow and the service is terrible. We must’ve been an inconvenience that day. The 4 of us went here for lunch. We waited 40 minutes for 3 burgers and 1 chicken finger. They got our order wrong and forgot our silverware. However, our milkshakes were fantastic.
There was another couple the received cold food and waited an 30 minutes for it (they must’ve forgotten about them). They were less than happy and stormed out. When paying my check, the manager asked us how everything was; I told her that it was not great and she continued to tell us about the couple that left. Saying that the gentleman «handled the situation poorly». When is it ok to talk about other customers? This upset me a little.
We left there with $ 10 off our bill and gift certificates… I guess I’ll go back

I actually used to work as a server at a steak n shake. I havent had their food since then (6+ years)
One thing about this location… suppppppperrrrr slow.
I ordered take out and really didnt know what i wanted. I was heading to an early Easter dinner with my family, but since it was 4 hours away from dinnertime, stopped in for a snack. for some reason i ordered the chili cheese dog meal. It looked waaayy better on the picture. It took forever for my hot dog and fries to make (i used to work there. i know their shoe string fries take 25 seconds to fry) Anyways after 20 minutes of waiting i opened up the bowl the hot dog was in and it was a hot mess. i honestly just ended up eating the hot dog itself then dipping the bun in the chili cheese mess inside the bowl –_​–
Dont bother coming after 10pm for drive thru. I honestly think one person works drive thru and grill overnight. The wait time is so long.
butttttttttttttttttttt, gotta love that Frisco melt! :D

Probably the worst service I’ve been given thus far. I had gone with a group of 5 people and we stood around for a while, despite there being only two tables being taken in the whole restaurant. When we were seated, the waitress asked what we wanted to drink. One person said water, the person after said water, and she then rudely cut off the next person and said, «So you all just want waters then,» in a really rude way and didn’t bother to hear out the other 4 people who hadn’t told her yet. Once she brought our drinks back she handed them to one person and yet again was taking in a harsh tone and told him to pass out the drinks. The food was decent enough, but after that she never checked on us again.
Then when we went to the counter, we got yet another rude employee scolding us. At the Steak ‘n Shake in my area, they split the check up by seats on one receipt, but they apparently don’t do that here. When one of us went to pay, we said which seat we were and the woman said, «If you wanted this on separate checks you should have said so. You could have made this way easier,» and yelled at us.
Terrible employees, terrible experience.

Don’t go with more than 5 people. The hostess is too dumb to figure out how to push 2 tables together.

This location is pretty much up to par with any other Steak n’ Shake you’ve visited — great food/​prices and less than stellar service.
It was 9 p.m. the day after Christmas. You would think they would have prepared for the mall crowd to venture over, but no. Not that it was busy, but everyone seemed to be running around like mad people to operate the restaurant.
Our server was nice, but made plenty of mistakes throughout the meal. My boyfriend’s burger was wrong (it was a whole different burger) his fries weren’t seasoned like he asked and it took forever for me to get my check. However, I’m sure it was his first job so I tried to cut him some slack. We’ve all been in his position before. And plus, our bill was $ 13! Who am I to complain?
The food is awesome, though. I ordered the triple burger and was in heaven. It was the perfect greasy dish that I was hoping for after a big Christmas meal of turkey and ham. The fries are always good, too! Though, they seemed a little bit dry. I also ordered a side salad. I’m so happy they went back to their original salad recipe because they’re much more appetizing. It may be small, but for $ 1.29 you can’t do any better.
Paying was a hassle, but isn’t it always at SNS? Waited, waited and waited only for a girl to take my bill and throw some change at my face. No «How was your meal,» or even «thanks.» Too much to ask I suppose. Whatever. I’ll be back. You can’t say no to a meal under $ 4!

Okay, upon entry the greeter wasn’t too friendly, but the server redeemed this place with her sunny disposition. The service is quick and the meals are very inexpensive, they pretty much have it down-​pack get’em in and out as this establishment is quite small. So, here’s the rub, during our dining my foot kept getting stuck on the floor only to realize that it had not been cleaned under our table… half of a burger and fries on the floor. Really. Seriously! And I noticed that every single worker (cook) was a minority, come on. We were the only people of color in the diner; I’ll give them one for having a server who is a person of color.
I’m starting to think that Pittsburgh, with all its fantastic arts & entertainment, is not a friendly vacation or weekend get a way spot for people of color and that’s kind of sad cause I’m liking my visit.
But, based on price, taste, and fast service it is worth going to for a quick bite… just check under your table for food.

Its definitely really cheap in terms of price but so is the quality of the food. The service was amazing even at 11pm. Its opened 24 hours and reminds me of dennys but the food is definitely better.
I would choose in-​and-​out over this if I had the choice. Maybe I didn’t order the right things, had a shake, a chicken burger, veggie burger and a melt. Nothing too spectacular.

Tried it twice. Nowhere near as good as the Steak and Shakes I have dined in in Florida. Just as slow though!
Burger and bun seemed burnt both times. Second time burger was cold and like it had been sitting around (even though they were extremely busy, so how could it have sat around?) And my shake was melted.
Disappointed. Would not drive all the way to Robinson ever again to dine here. Next time Burgatory!

Last night, after the Kiss and Motley Crue concert at First Niagara Pavilion was but a memory, a friend and I were suffering from hollow stomachs. When we detrained from the shuttle bus in front of Buffalo Wild Wings, we found out that they were too close to closing time to serve us.
El Campesino was locked up for the night as well.
A hot tip from a passerby led us to Bocktown only to find that their kitchen was out of service also.
Robinson was barren, dark, lonely. We might as well have been Midwestern runaways lost in LA…
Along the way to an Eat ‘n Park as a last resort, we discovered a Steak ‘n Shake that was open 24 hours!
The manager, nearly overwhelmed by fellow rockers/​diners, was doubling as a server yet botched not one note. Our food did take a little longer than normal, and because of that, she was nice enough to give me a free Fudge Walnut Sundae, the treat serving as a textbook example of hot/​cold, creamy/​rich dynamics, the warmed-​over brownie dumping Little Debbie onto the curb, the hot fudge atop it killing me with luxury, and the vanilla ice cream and whipped cream toning the sweetness and heat down a notch. This is why I can’t stop ordering brownie sundaes at restaurants.
The shoestring fries were of course ideal, salted yellow twigs of deep-​fried love and were hot, hot…
My Frankenstein Monster of a burger included bacon, avocado, their secret Frisco Sauce, a fried egg, and Wisconsin butter upon request. Moist as a poundcake, thicker and hotter than a plus-​sized model, and juicier as a watermelon, it took me to the…
And our total for 2 meals was $ 16 and change. Affordability, open-​all-​night hours, exemplary fast-​food, drive-​thru options, scintillating 50’s décor, a sizeable menu, great service…
I’m sorry, people. S ‘n S gives me…