Supercuts

Terrible service, rude staff. I made an appointment for a shampoo and cut. When I arrived five minutes prior to my scheduled time the gruff greeter told me that my appointment didn’t matter and I would have to wait behind all of the walk-​in customers in the waiting area. This was annoying, but within five minutes the next available stylist checked the waiting list and called my name. We were just getting started and heading for shampoo when the rude desk clerk snarled shrilly and angrily at my stylist «No, he used the online appointment so HE IS LAST», screaming the last part at her and I. My stylist replied that I was first in the computer (it was after my appointment time) and the greeter told her that my appointment didn’t matter, and forced her to send me back to the waiting area while she worked on a customer AFTER my name on the list. Her demeanor and tone during this whole nasty experience was inexplicably hateful and openly aggressive. It is the single worst experience I’ve ever had trying to get a haircut. I looked around the waiting area that now represented an additional 30 minute wait (at least) on top of the half hour I had already waited since checking in. I walked out and went across the street to the Philip Pelusi salon in the Waterworks mall. It was a couple dollars more expensive but I got a fantastic cut, with zero waiting, and with a talented career stylist who took her time with me. Even so, I was still out of there in half an hour, which is how long Supercuts demanded I wait on them after rudely and with unexpected hostility declining to honor my reservation. Avoid this place.

This is a good Supercuts so far. My typical challenge at one of these places is finding the same person to cut my hair more than about three or four times before they leave. So far, so good.

Cindy from Supercuts Fox Chapel cut my daughters hair today. Charged an extra $ 10 because her hair was long. $ 39 vs $ 29 for a simple haircut. Really? Hair too long? Isn’t that why you get a haircut? Three other individuals that were there were also surprised Cindy charged an extra $ 10. Clearly, not going back and would strongly recommend against this bait and switch shop.

I figured after months of me cutting (read that as buzzing) my hair myself I needed a «proper» haircut. I’m not one for being in the barber chair. Maybe because I don’t like making idle chitchat with someone that kind of reminds me of that beautician bot on Wall-​E.
She was fast and did exactly what I asked for as my haircut. I had a minimal wait when I first showed up. From the time I sat down in the chair to the time that I got back up was less than ten minutes.
The thing I wasn’t a fan of was the price! Maybe with me buzzing off my hair all the time I forgot what the price of a basic haircut or trim was. But $ 16 for the amount of time put into it seems a little steep to me.
Next time I’ll do a little research for a barber shop and possibly won’t feel so bad paying that much for a haircut.