Swimming Pool Discounters

If I could give 0 stars, I would!
Do yourself a favor and go somewhere else to buy your swimming pool. I purchased my pool from the New Castle store, and I have had to call this company at minimum of 25 times trying to get a response on when the pool would be installed. They are RUDE! And they talk down to you! Dale lies, and Bob screams at you on the phone! So unprofessional! The young lady that answers the phone at the New Castle store is pleasant, but her hands are tied, not really able to help you due to having to go through the Pittsburgh office. I just told Bob on the phone if I don’t get a response from the installer today, I want my money back! His response was «don’t threaten me»! What?! How was that a threat?! unbelievably rude! Save some heart ache and go somewhere else, even if it cost you a little more! believe me, it will be worth the extra Money! Oh and I reported them to the BBB, not sure if they will do anything, but it had to be done!

If I could pick 0 stars, I definitely would. «Discount Dale» is nothing more than a thief. My husband and I bought a pool here last Spring. I pulled the picture up of the pool I wanted on the computer in Dale’s office and he said they had that one. However, when the pool was installed (by a group of high, disrespectful burnouts who threw their cigarette butts all over my yard and driveway), the pool was completely different than the picture. I think this is something Dale could have mentioned at the time of purchase.
The pool not only looked different and had a different type of liner, it came with no ladder… Which was supposed to be included in the «package.» They also didn’t have the correct caps for the corners of the outside rim of the pool. They never ended up finding them and just put on ones from a different pool that didn’t even fit.
This was an above ground pool on the smaller side. When I voiced my concerns to Discount Dale, his response was «You didn’t want to spend any money!» I guess if you’re not buying a $ 20,000 pool, he doesn’t give a rats ass about you. Save yourself and do not go to Swimming Pool Discounters in the North Hills… Unless you like being ripped off.