The Exchange

Pretty good all around place to get retro games. Yes they are a little pricey, but its worth it if i don’t want to wait a week+ on ebay sellers… the staff do kind of hover about you while you browse, but i get the feeling its more to try and be helpful if you have a question than anything. Not bad, i think ⁴⁄₅ stars is still deserved.

The staff and especially the manager with the pink hair, whose name I did not get, are so so helpful. I was looking for fun, not well known action movies for my boyfriend. She took the time to help me when it was very chaotic. I ended buying 5 movies thanks to the wonderful customer service. I will certainly be back.

I used to like this place, but ever since they have become so inflexible about rushing to take your CD to the front counter —- ASAP — so you won’t steal it… and they stand right there two inches from you as you look at a CD, I mean, I am a 50 year-​old adult, I am not looking to steal it like a teenager might, PULLLEEEEAASSE.
Oh, and the biggest gripe I have, the manager, a 20 something chick with hipster glasses and blonde hair, she is just uptight and rude.
Not a pleasant experience at all.
Its a poor excuse of a record store.

Look up anything in the store online and it will be much cheaper. Most overpriced store in existence. The workers hover around you and won’t leave you alone. The company is run by hipsters and it shows. All the employees are hipsters, and the prices are outrageous because they think because it’s «retro» it’s worth more. It didn’t used to be like this. I remember going and getting older retro games for like $ 1-​$ 2 a piece and the most popular retro games cost no more than $ 20. Now… FORGET IT. The cheapest, worst games they have are $ 5 and the aforementioned popular games are now like $ 50! Used Blu-​ray movies cost the same as brand new ones, it’s laughable.
Every time I have had an issue with an item they have given me a hasstle when returning the item also. I didn’t even touch on the trade in prices. Oh boy… worse than Gamestop. In short to sum all this up, they are a total ripoff and will no longer give them my business. If you want to pay outrageous prices and support this BS go right ahead.

I love this place. The employees are always very welcoming and helpful. ⁹⁄₁₀ they have what you are looking for. If they do not have it, they will order a transfer or look in stock. They are so inexpensive on their used CDs, DVDs, vinyl and even some play systems and accessories, there is no reason to ever buy new. Just be patient and wait a bit and then check this place out for what you want, it may surprise you. They also have new system accessories as well. They also offer buying CDs, DVDs, vinyls, and play systems off you, just as long as they are in good condition.
The place can be confusing and overwhelming, because they have so much, but asking for help is easy and they always find what I’m looking for in a snap.
I love Dormont exchange:)

Can’t say enough about the Dormont Exchange, or the entire chain, for that matter. The staff always greets you (even an old guy like me) when you come in the door. It is a great place to browse for CD’s, DVD’s, action figures, and even vinyl, and the selection changes with every visit. If they don’t have what your looking for, they will search their other stores’ inventory and have it shipped over. Never will I pay full price for a new CD or DVD again. The Exchange Rocks!

I love this store! The staff is so friendly and on point that it makes every trip a great experience.
I’ve gone into GameStops and Cash and Culture shops where the staff ignores you, plays on their phones, and sits quickly behind the counter. But I think because it’s a smaller chain, the staff and management really care and constantly look to attend to your needs.
The selection amount is also quite impressive. I have an extensive music taste and used to pay way more at other stores and iTunes, but I have saved so much since I have started shopping here.
I also really love the new location and store. It’s very convenient and close to home.

I’m glad this one reopened in a larger location with off-​street parking. The staff is nicely geeky and helpful. I picked up used copies of Finaly Fantasy XIII and the whole Lord of the Rings trilogy here for peanuts last weekend and got Darren some anniversary gifts. I’m glad to have a store like this so close.

This new incarnation of Dormont’s Exchange franchise sits in the Dormont Village Plaza, occupying a much more spacious storefront than it did previously. The shop itself is amply staffed with enthusiastic, chatty, geeky young people who are eager to help you find anything from action figures to vinyl records. To mark our 3^rd anniversary together over the weekend, Kay treated me to the latest Deep Purple and Cult CD’s, the entire Lord The Rings Trilogy (all used, and a steal at just $ 12 for the whole set), and herself to Final Fantasy XIII (she even fielded advice on the series to a younger employee).
I always feel quite cozy in these stores, and if I were in my low 20’s again, I’d likely be working at one.