I am a established customer as is my mother in law. During the recent extreme cold weather my mother in law had a frozen pope in a toilet. I emailed Tudi at 9:00 P.M. And the next morning they contacted me to arrange for service that day. They arrived as scheduled and fixed the problem in 20 minutes. I do not believe that most other plumbers would gave been as attentive or prompt and am very pleased with their level of service to established customers.