U-Pack Moving

I just cannot fault U-​Pack/​ABF
The whole customer support team were ultra helpful and knowledgeable during our initial contacting and they were a prime mover in our decision to go with U-​Pack/​ABF.
The trailer was clean, the associated equipment was in good condition and was fully explained to us by Duke the delivery driver.
The trailer was delivered on time and was picked up well within the projected window. The packed trailer was also delivered to our new house on the day we chose. The U-​pack and ABF staff couldn’t have been more professional and helpful, even to the extent of pushing the delivery date forward a few days to allow my wife and I time to recuperate after a disastrous encounter with the spurious ‘Moving Staffers’ organisation.
It is my advice not to have anything to do with ‘Moving Staffers’, just find yourself some muscle to help. The two bits of kids Moving Staffers sent us had absolutely no moving experience whatsoever and immediately started wasting our space on the trailer by their astonishing lack of spacial awareness and prowess. Needless to say after 6 hours of witnessing their ineptitude, belligerence and arrogance my wife and I sent them home before they could potentially damage any of our possessions, yes it was that bad.
My wife and I had to unpack and repack the trailer the next day with the help of our Realtor and her huge son.
Having lost all confidence in Moving Staffers we off-​loaded the trailer ourselves at our new house, again U-​Pack/​ABF were faultless and ultra efficient. I’m sorry I have had to include Moving Staffers in this accolade to U-​Pack/​ABF but I felt I had to warn any prospective customers to trust U-​Pack with their precious possessions but not Moving Staffers, who have charged us over $ 650 for their inane antics, you have been warned and advised.
So as long as you are willing to get off your backside and do some hard work U-​Pack is a fantastic saving of your hard earned money. Our move with U-​Pack saved us at least $ 7500 by choosing to engage U-​Pack as opposed to a professional mover from Newport NH to Frostburg MD.
Let’s face it, nobody will take better care of your possessions than yourself. If a moving company can do it so can you, it ain’t rocket science believe me, just hard work.
Our experience with U-​Pack/​ABF was fantastic and we offer our grateful thanks to the whole organization.
Regards to all
Barb & Kim

We recently used ABF to move our belongings from Miami, FL to Pittsburgh, PA. ABF is a very economical option for moving long-​distance – particularly if you go to the terminal to load your things. Assuming you don’t have a really small load, their trailers are the best deal. With the trailer, you pay according to how many feet (length-​wise) you use in their trailer (each foot is 72 cubic feet). There is a minimum charge of 5 feet and you will only pay what you actually use after the minimum charge (lets say you book for 12 feet and you only use 10 feet, you will only pay the charge for 10 feet).
Once you factor in renting a Uhaul truck and paying for gas (those small moving trucks only get around 8 MPG), you will find that ABF is about the same as getting a Uhaul truck. We moved about 800 cubic feet of stuff a distance of 1200 miles for only $ 1074. Once we paid movers on both ends to load/​unload and transport our belongings between our residences and the terminals, we were able to complete our entire move for $ 2200 without lifting a thing. I am very happy we elected to use ABF to transport our items and hire movers on both ends rather than hiring a traditional full-​service mover – which was going to cost us $ 4,000 to $ 5,000.
My only criticism of ABF is that transit time was longer than expected. However, that had nothing to do with the Pittsburgh terminal and they were extremely helpful in correcting the situation. We loaded our trailer on a Monday in Miami. According to the info I was provided, our trailer should have departed the next day – on Tuesday. However, our trailer never ended up leaving Miami until Thursday. When Thursday rolled around and our trailer was still in Miami, the Pittsburgh office called the Miami office and got them to dispatch our trailer immediately. While admittedly our items were delivered within the estimated timeframe, I was not happy that it needlessly took two extra time because someone in Miami forgot to dispatch our trailer. Nevertheless, I was 100% pleased with the Pittsburgh terminal of ABF.
I was very pleased with ABF overall. Our items arrived safely and in one piece – we’ve unpacked almost everything and haven’t found anything broken yet. The people we encountered at the Pittsburgh terminal were extremely friendly. They offered to let us take as long as we needed to unload our things and told us we could make multiple trips if necessary (we took everything in one trip, but that would have been really nice if we didn’t hire local movers).
P. S. They will negotiate on price if you call their 1 – 800 number when booking. I saved about $ 200 with very minimal negotiating.

We moved my mother-​in-​law from her home in Lakewood, CA near Los Angeles to Pittsburgh. We looked into a variety of options including traditional moving company to a container service (PODS and competitors), to do-​it-​ourselves one way truck rental. U-​Pack provided a 28′ empty trailer. They dropped it off in front of her house. We packed it over a weekend, and they picked it up on Monday. Then they dropped it off at the new apartment, we unloaded it and they picked it up when we were done. You pay by the linear foot of trailer (8′ wide, 9′ high), with a 5′ minimum. This worked really well for us because fitting what she had into the containers we found was difficult or expensive.
Setting up the move was easy. Call the toll free number, supply the info (or use the website, which is what I did), and get a quote. I called them to actually schedule things, which was also easy.
In Lakewood, we had some hassle with getting the trailer delivered when they said they would, but with a couple of phone calls it got done on the day we wanted it. Since they don’t work on the weekend, we needed it delivered on a Friday, and they did.
The trailer is delivered empty with a ramp (it’s a real truck trailer with a 4′ off the ground floor). It’s empty when they deliver it. We hired experienced movers to help us load it, since packing a truck so stuff survives a few thousand mile trip isn’t easy. We got everything padded and strapped down. One hint for anyone who does this is that U-​Haul rents furniture pads one way, which is just what we needed. U-​Pack provides an 8′ high wall, basically two sheets of plywood with some pipes to hold the sheets together and hook into the slots that run down the sides of the trailer. This demises your stuff from anything else that goes in the trailer later. They warn you that it’s not designed to hold your stuff in place.
U-​Pack is a division of ABF trucking. They haul the trailer to their terminal, load commercial freight in and send it to a terminal near you. The wall protects your stuff from that freight. It normally takes 4 – 5 days, not including the weekends to ship across the country. It worked best for us to have the trailer delivered the following Wednesday, even though we could have had it as early as Monday.
We needed the trailer delivered and picked up on the same day. The facility she lives in would not let us leave it overnight. The Pittsburgh terminal was able to accommodate that on our preferred day. They delivered it as promised, and picked it up as promised.
When we opened the trailer, it looked exactly as we had left it in Lakewood. We took down the wall, unloaded the trailer and called the terminal to tell them it was ready to be picked up.
This worked out great for us. It was cost effective, pretty painless, and gave us the most flexibility.

If I could give ZERO stars I would. Moving is stressful enough. This company made it 100 times more stressful than I anticipated. Also total ripoff of charging me $ 3.5K MORE than the original quote without ever coming up with an amiable solution. You can’t really do anything since they are holding your stuff hostage basically but all I can do is use social media to hopefully warn others to STAY AWAY. Oh and when you do have an issue there isn’t one person that you can deal with for your whole move. The person that you start with is NOT the person that you deal with during the actual move. They are nice when they want to GET your business. Once they have it — just nasty and totally unhelpful.