UPMC Downtown

The staff did a good job for my regular checkup last year, but this year they messed up some things. I needed to have a form filled out for nursing school, and after a month of five visits, they filled out only half of the form. The front desk scheduled my first appointment for a day when I could not have a test done. The doctor and physician’s assistant did not seem to closely read my form, and I had to keep reminding them of what needed to be filled out. I ended up going out of network and paying out of my own pocket to get the remaining tests completed. I will not return to this doctor again.

Very nice practice. I haven’t had a PCP that I liked since my pediatrician – and I obviously can’t see him anymore! This also is the first UPMC practice that I visited where I felt like I was a valued patient – the appointment was on-​time, the staff was polite and attentive, and the facilities were very clean.
The nurses were very kind and made sure to get complete information. I liked them a lot. One of the nurses – Marianne – immediately noticed that I needed a vaccination booster. Apparently, I’d needed it for years and no other medical professional has noticed this. Kudos.
Dr. Reasbeck is a gem. Very thorough and funny and professional. He thoughtfully answered my questions and I didn’t feel rushed. They really don’t make ‘em like this anymore.
Come a bit early for your appointment. Since this is in the Heinz building, you have to sign in with security and get a visitor’s badge to swipe through to the elevators. It only took a couple minutes, but I went after «rush hour.» I imagine there would be a longer line if you had an early or late appointment.