Dunn-Edwards Paints

My first time to this Dunn Edwards Store and the staff are all very friendly and helpful. I am planning to have the whole house painted. I had all the colors picked out with Benjamin Moore but my painter recommended using D. Edwards instead so I had to get all paints match at Dunn Edwards. The rep who helped me name Kham is patient and helpful. Matching tens of colors I have to the closest ones D. E has. He even recommended for me to get a free consultation service offered by D. E with their paint specialist/​advisor. I walked out with a helpful employee of theirs volunteer to carry a box of paint samples for me. Overall a great experience.

Gabriel Gruzman was so helpful and the place was amazingly organized and had great suggestions for home painting. Wonderful service and the location was great and easy to get to!

I went to the store and the help was AWSOME ! I would highly recommend this location for help and wonderful service !

Kim is so helpful in the paint department! Definitely recommend coming here and working with her to figure out your paint color!

They are very helpful here and easy to work with. I have purchased from them before and will come back again!

I was at this Dunn Edwards location today, and the service was great! They were patient and helpful. We needed some help picking colors — no problem! They even helped carry the paint out to our car. I would definitely recommend this store!

Not sure we understand the bad reviews. Went in there today and had a great experience. They were extremely helpful, pleasant and knowledgeable. It’s refreshing to go in and have seasoned staff. Maybe their paint is not the cheapest, but you we found you get what you pay for. When we have purchased big box warehouse paint in the past, then tried to clean the walls, it wipes off! We’ve never had this happen with Dunn Edward’s paint. Definately recommend and wonderful experience today at the Placentia location. Thanks!

I went into Dunn-​Edwards and came out a happy customer! It was my first time and as soon as I walked in I was greeted by 2 different employees. Several times throughout my visit Kim checked in on me she was very patient and knowledgeable. I will definitely be back.

Gabriel was beyond helpful! We found everything we needed and they had an amazing selection! Visit this store!

Felt overwhelmed, picking colors for our new house. Stopped at Dunn Edwards to check out some colors. We received great service and helpful advice on colors for the bedrooms. Will definitely be back :)

I have been looking for paint for weeks — I finally got smart and made an appointment to meet with Kim Ganchua at DUNN EDWARDS in Placentia and she was wonderful. Very patient and listened to what I wanted — together we found a great color for my home

I visited my local Dunn Edwards on behalf of my Home Owners Association. Quick and friendly to greet and even quicker to assist. Considering I have zero to no paint experience, employees not only assisted me with complimentary color schemes, but also instructed me on the proper paint application procedures. Much easier than waiting all day for help at bigger department stores like Depot.

Since my interior designer and my painter both exclusively use DE products, I was told to go there to purchase products for a wallpapering project. As I walked into the DE store in Placentia, I was greeted pleasantly by a manager that was on the phone in his office. He stated that he would be with me in a minute. Twenty minutes later and knowing that I was still waiting for someone to assist me, the manager disappears to the back never to be seen again. All the while, there was only one employee trying to help 3 of us at the check out desk, 1 person on the phone, and 2 others waiting in line. Another employee came up to the check out desk in what we hoped was to assist his co-​worker and us, but instead he decided to answer the phone that just started to ring. So the person on the phone just «cut into line»?
The employee that was trying to assist me informed me that they no longer carry wallpaper or wallpaper products. He was trying really hard to be helpful and stated that he would ask the manager (the one in the back) for several reputable products. He left his post at the front check out counter and all the other customers just to ask the manager. He came back with no product names and said they could special order the wallpaper paste if I wanted it but he was not sure when they could get it. Urrgghh. I wasted 30 minutes. He suggested that I call the Anaheim store. If only the manager would have availed himself for me to ask this simple question, it would have saved everyone a lot of time.
The Anaheim DE employees were much more helpful and expeditious. They too did not carry wallpaper products and kindly suggested that I try their competitor at Sherwin Williams. Done deal. Sherwin Williams had my product that I needed. Transaction completed in a timely fashion with Sherwin Williams.
A question worth asking is whether the employees at DE Placentia have customer centered service in mind?

This place is ridiculous, the manager has no clue what he is doing, rang us up for the wrong paint and has us running back and forth between registers. The rest of the staff had poor attitudes and poor service. We have been waiting for a good 20 minutes and still waiting on our paint to be mixed

i’ve been to all the dunn edwards in so. cal. over the years. i don’t know what everyone expects but this 1 is a-​ok. i dont really deal with the staff because i know what i need and i have a contractor account so i can’t write about that. they ring me up and i’m out!

Ya know, I have to say the prices the Dunn Edwards company tries to charge are outlandish.
The paint is fine, it’s just what they are trying to charge. Normally I just ignore overpriced companies and avoid them. But this deserves the light of day.
$ 43 for gallon of paint? Interior flat paint. Nothing special at all.
How does that compare to the prices at Walmart, the largest retailer in America? Well, at Walmart you can buy Dutch Boy paint for about $ 10-​$ 12 a gallon. Clearly all interior latex flat paint is similar, even if Dunn Edwards’ paint is somehow *better* it can’t cost that much more to make than the Dutch Boy, now can it? Even if it were twice as good and cost twice as much to make, even that wouldn’t account for this.
At Home Depot, it’s pretty easy to get interior flat paint for $ 12-​$ 15 a gallon or even less. They have some that is more but *nothing* that approaches the price at Dunn Edwards.
Admittedly you can get an Auto Club discount at Dunn Edwards (and at their similar competitor, Sherwyn Williams) but that still doesn’t put it anywhere near the competition.
Dunn Edwards is not advertised as a discount operation. No problem with that. But this is ridiculous.
I really couldn’t see how they could support their asking price or how they stay in business. They do have a lot of professional painters buying paint there– probably at *much* less than they try to get from us.
If you don’t have an account get ready to really, really pay if you buy from Dunn Edwards.
I’m staying away. I recommend you do the same. I don’t buy from anyone who overcharges. Or sells to someone else for much less, unless it’s in quantity.
There is nothing they have that you really need, and whatever they do have, it’s being sold at inflated prices, maybe like you’d expect to pay on Pluto.
Bad idea, in today’s economy how can they afford to drive customers away? I can’t imagine what their business model is but it doesn’t make any sense to me.
Save at least half your money by buying virtually anywhere else.

Not a fan of this place for sure. Why was I there? I went with my dad to order some paint and we got terrible customer service. the sales associate (the first one) we encountered was impatient and gave us this «what do you want?» look… not helpful at all. and not willing to provide a discount (this I can understand why it’s a problem, but at least be helpful.) The second sales came to help us, not because he wanted to, but the first one told him to ring us up for whatever reason!!!
Anyway, don’t plan on going back there, at least, not alone.

The most grossly incompetent customer queuing system I’ve ever encountered (i.e. there is none). The woman before me waited 25 min just to place her order, and I waited about 30 for placing/​receiving my paint order.
The problem? Customers filter in through two entrances, and the staff have no idea who arrived first, so they leave it to customers to figure out by shouting, «Who’s next??» No numbers to take, no guide ropes to create order. Meanwhile, customers start getting annoyed within a few minutes of being here because they’re not getting assistance and new walk-​ins simply cut in line. I looked around and everyone had an impatient scowl.
I tried to make suggestions for improvement, but the staff are too set in their ways to realize these simple line-​control methods can prevent walk-​outs and unhappy customers.
When I got my paint order, they gave me two tins that had been spattered with fresh paint, and just passed them into my arms. I had to ask for a crappy paper bag with no handles to avoid getting paint on my clothes.