Big O Tires

Had a great experience here the other day! My son was back from college over the holidays. He had new tires installed and an alignment from a Big O in his college town done a month or so ago — and the rear alignment was not correct and needed some adjustable parts installed. I thought the price they wanted was too high — so we installed the parts when he got home over the holiday break. I called our local Big O to check the alignment. Because it was within three months they did the 2^nd alignment at no cost! Can’t beat that!

Needed to get a my tire fixed because there was a nail in it. The lady who helped me (I never got her name) was the sweetest person. Minus one star for the the 2 hour wait, but it was kinda busy so I understand.

Very pleasent experience.
Very nice staff and I was told my ride would be ready in 45 minutes for an oil change and sure enough it was. I will definitely go back. Nice clean waiting area as well.
Thanks Travis.

Thank you, thank you, thank you to Big O Tires and their staff for helping me in a tire blow out emergency on Highway 50. In my panic, I turned to Unilocal for help (woohoo for them too). Big O Tires was my knight in shining armor yesterday :). I believe the name of the wonderful staff members who helped me were Toby and Miranda.
Honest and helpful people who don’t try to rip you off. They came to my rescue, answered all my questions, and gave me a good quote for new tires. You always hear about tire places trying to pressure you into buying tires and make you spend as much money as possible, but that did not happen once. They went above and beyond to help me get back on the road, including giving me directions to get me home quickly and safely.
If I lived in town, I’d bring my car in to them regularly. However, if I am ever nearby and need service, I’ll be visiting them again. I’d also recommend them to everyone and anyone.

True professionals. They told me the truth about what was needed and were patient when I did not understand. The new owner, Bob, is a genuinely nice guy who clearly cares about his employees as well as his customers. Happy workers = happy customers. Travis, Toby, and the rest of the crew get the job done well and quickly, and at a great price.
I began using the Pville Big O after an extremely frustrating and disappointing experience with the Les Schwab at the other end of town. I will stick with Big O.

I bought tires at the Cameron Park store in January, now it is December and they say I need tires. I came in for a tire rotation and oil change. It took them an hour to change my oil. I used to work at Big O in Sacramento for 3 years, so I know they are driven to make sales whenever they can. They wouldn’t rotate my tires or fix a slow-​leak flat because they were trying to make a sale. I inspected the inner wear myself, and while it has VERY negligible wear, there was still enough tread left to rotate. To top it off, the clown changing my oil has pulled my car in the bay 3x and racked it for an oil change. I noticed 3 of the morons double checking the oil drain plug. If my engine blows, I will make sure they replace it even if I have to complain at their corporate office… like an earlier poster said, go to the Cameron Park store or go to Les Schwab… these guys should be wearing clown shoes…

We have been coming to this location for years due to great service! Always very helpful, honest & friendly. I come from a family of automotive experts (out of state) so with my knowledge I can trust but I get the best service from these guys. I have gone other places but we find this place to be the most honest, loyal, helpful and customer friendly. You can make an appointment and they will put you ahead of the first come first serve people if you have an appointment — keep that in mind you if you you are a walk-​in & see someone come after you but get taken care of before you, that is probably why. We have had to wait once but hey, things happen — there are plenty of places to walk to if you don’t want to sit & wait. They have coupons too! if you can’t find it on your phone you can ask them for one :-) they also match competitor prices for tire specials etc… Now that is Excellent service! Thank You Big O Placerville!!!

I have been buying tires and other services at this store for about 30 years because they want to earn my business. Lately some flat lander bought the store and all the good employees quit and the replacements have no desire to respect or tell the truth to customers. After waiting 3 hours, I left. One hour later, I was in and out of the Big «O» store in Cameron Part so folks who have appreciated the Big «O» brand should go to the Cameron Park store and drive right past the P-​Ville store.

I was so pleased with the service provided by all the employees at this facility compared to any other location I have previously had service done. Specifically, the gentleman Jesse, an employee of Big O in Placerville, was extremely helpful, understanding, and was able to give me knowledge that a 26 year old woman, whom knows nothing about vehicles, could understand, but Jesse allowed me to understand the problem and fix the problem the best possible way. He had great respectful manners and the other employees as well greeted me very professionally. I was overall very satisfied with my service and will only be returning to the Placerville location for any further service in need. Thank you again Big o Placerville!

A blown tire and a leaky spare led me to Big O on Placerville Drive. The staff was incredibly helpful and patient as they gave me a lesson on tires, ratings, etc. I had tried to get the tire replaced by Thompsons Toyota (where I have had vehicles serviced for 25 years) but they’d hardly give me the time of day. Big O got me in and out in 25 minutes… with friendliness and extra service.

Oh… this is one of those instances that I really REALLY wish there was 0 stars or negative stars or something. My wife’s car was in the shop for some damage to the wheel in a snow storm. The shop is partnered with Big O for alignments and whatnot, well we got the car, the alignment was off a little bit and the steering wheel didn’t sit straight. So we took it back to big O. They were more than happy to get it fixed. We went back and picked it up, my wife had to get going so I had her take off while I settled the paper work.
well… she walked right back in saying something about her car being dirty. I went out there was break and tire dust in several spots on the light/​tan seats. Long story short, they argued that it must have already been there, even though the car had about 4,000 miles on it and it was clearly from breaks or tires, and they had not put plastic on the seat. We went back and forth a few times, he finally took pictures and said he would send them to the owner, and said it would take a few days. I told him that was not acceptable, he said that was the best he can do. Finally after more going back and forth he asked me what I would like to do. I said I wanted to drive it up to neimans, have it cleaned and them pay the bill. He said «fine but just the one seat»…yeah because I wanted the other clean seat to be cleaned…
Anyway… yeah I will not go back there, and I would suggest you don’t either.

Oil change
Car sat in parking lot for 1.30 min before it was brought into bay
We were quoted 1 hour total!!!

Yesterday, I blew a tire and had to be towed to the nearest tire shop. Thankfully, that location was the Big O Tires on Placerville Drive. I was treated so kindly by the guys in the shop, and they worked quickly to order my tire so it would be there the next day.
All of the guys were incredibly nice, but Toby won bonus points for going the extra mile with his positive attitude and incredible customer service. As I waited to be picked up that evening, I saw them welcome and treat their customers like they were friends who had known each other for years. It’s easy to see why they get repeat business and are beloved by customers.
After they put on my tire, they let me pay over the phone — and then delivered it to my work for me! If I ever need a new tire, I’ll be going here first. I was blown away by how well I was treated, and I really appreciated their efforts to make it easy for me to get my car up and running again. Highly recommended!

We love Big O tires in Placerville!!! We needed tires and checked around for prices, availability, quality (high mileage and all weather) and alignment. They came in with a quote of over $ 200 less then the nearest quote and had the tires in stock. My husband made the first appointment this morning, when it was all said and done the invoice ended up with taxes and all another $ 35 less then they had quoted for tires… We love being happy customers and driving on fresh rubber! They even gave my husband a ride to another appointment that he had while they were servicing the car and picked him up, Thank you Big O!

While in the market for new tires, I got quotes from Les Schwab & Big O Tires. A Les Schwab customer service person (who really shouldn’t be in customer service) was at my car door before I even opened it. He provided a quote and then I decided I’d stop at Big O.
The owner, Mike Hurd, came out to my car and measured the tread wear and told me I could wait to buy tires. He said buy them before the first rain, though. He said it looked like my tires needed to be rotated and had one of his guys do it & he didn’t charge me! I couldn’t believe that! Another business was going to charge $ 25 to rotate my tires! Les Schwab would have taken my $$ immediately without measuring the tread wear. I have nothing against Les Schwab, but the customer service at Big O was better. So were Big O’s prices. And their Big O brand tires are made in the USA.
Mr. Hurd told me about a future sale where I could save $ 100 on 4 new tires, so I waited for the sale and bought the tires a little earlier to save $$.
My experience at Big O in Placerville was very good. I wouldn’t hesitate to recommend them to anyone.

I had a great experience here, found issue with brakes on a car we just purchased. I shopped 5 other local shops for the same repair and all where much higher and needed to wait days to a week for parts. These guys had me out the door the next day and 150.00 to 300.00 less than elsewhere.
Nice crew inside and in the shop!

No thanks! My husband took my car here for an oil change. They didn’t check my fluids, refill my wiper fluid or coolant, or put a sticker on my window with the mileage and date of the oil change. The service is subpar and the price is higher than Jiffy Lube. We’ve had issues with this store before with tire stuff, so we are officially switched over to Les Schwab and Jiffy Lube.