Quality In-Home Care Specialists

We hired Quality In Home Care to handle the in home aspects for one of our dementia clients, our client is lucky she had us reviewing Quality In Home Care’s invoices and spending reports. We discovered that the care takers would regularly allow our (dementia) client to purchase them food and drinks, on an almost daily basis, a completely unethical practice. And they charge for the time they drive to and from the clients house, before and after they are with the client, they are charging. Charging while driving the client around makes sense, but charging to drive to your job, not so much. (However, it is in their contract that, this is their regular pricing practice.) Plus they over charged for visits on multiple occasions. The only reason they got 2 stars instead of 1 is that when we brought the overage charges to their attention they did refund the charges to our client, but when you are helping people with dementia, you need to be above reproach, and very trustworthy, in my experience, Quality In Home Care is neither of these.

I have had the best experience using this company to help care for my mother. I can’t always be there and using the company allows me more time be a daughter. i can’t say enough nice things about the caregiver who works with Mom. She looks forward to her visits twice a week. it has helped me be able to balance work, family and responsibility for Mom’s care.