Thompson’s Auto & Truck Center

We purchased a new Toyota from Thompsons Auto & Truck Centers last night and we were blown away by the positive experience, so much so that I felt compelled to write this review to tell everyone what we experienced.
I have very high standards and expectations, but they truly exceeded our expectations.
From the moment you walk onto their lot, you can see the difference. The place is immaculate, the showroom looks more like a Ritz Carlton Hotel and the place feels welcoming and professional. The staff greet you and treat you like a family friend.
We were even welcomed by two managers, one of which I think was the general manager.
There was no pressure like you normally experience when buying a car. Frankly I put buying a car right up there with going to the dentist and I hate going to the dentist. Our experience last night was very pleasant, so much so that I never plan to buy a car anywhere else. They have several different makes of cars in addition to Toyota so they have lots of options.
Their lounge for the showroom, parts and service centers are literally as nice as any hotel lounge you’ve been in, complete with fireplace, big screen TV, Starbucks coffee, popcorn and snacks. The bathrooms were even immaculate!
They price their cars lower than everyone else and they have a «no haggle» pricing policy, so don’t try to get them to lower their prices as they don’t budge. That works as you know you are getting the best deal you can get anywhere (do your homework and you’ll see what I’m saying) so there is no pressure. Strike you deal and sit down and do your paperwork; which took us less than an hour.
Our salesman, Mike, told us that they are trying to redefine the car buying experience and they truly have. I’m still in awe at how amazing the experience was.
If you haven’t checked out Thompsons, you are missing out. I live in Roseville, and Placerville is a good 45 minute drive, but it’s worth it.

My husband and I were returning to the San Diego area from Lake Tahoe pulling a 5^th wheel. As soon as we left Tahoe our air conditioning went out with tempuratures in the Central Valley predicted to be about 100 degrees. Smartphone located Thompson’s as the closest GMC dealer. I called them and even though it was Saturday afternoon Billy said he’d fit us in. We got a $ 500 estimate which wasn’t too pleasing. It turned out to be something simple and we were out of there in an hour and fifteen minutes for $ 60. They let us park our trailer in the back while they worked on the truck too. Very pleased.

What a total rip-​off house this is! My wife and I live in the East Bay and were interested in a used Kia that was listed in ALL their ads as having a moonroof. We called, spoke with a salesman, and were told yes it did hav a moonroof. We drive 2 and a half hours to look at the car and guess what? No freaking moonroof! The salesman apologizes and says it wasn’t him that spoke with us, so he brings some sales manager named Lance, who, with no apology mind you, says that they always list their cars with all the «available» options that were offered on the vehicle, but the vehicles don’t necessarily have them!!! Are you kidding me?
We left and drove another 2 hours to a dealer in Jamestown Ca (Sierra Motors) and purchased the same vehicle in better condition, less miles and for $ 4000.00 less, without haggling!
I would rather walk then ever do business with a dealer like Thompson’s that continues the fine tradition of screwing with people just like the good old days!