Northwest Appliance

Very professional, very courteous. I left a message after hours with my make and model number and Chris called first thing the next business day to confirm. He offered next day service if the part came in, which it did not, but he called right away to reschedule. He was very accommodating to my schedule.
Brad came to replace the part and he was equally impressive. I have all Pros and no Cons for Northwest Appliance!

Talk about being impressed, Fast service reasonable price very friendly and professional technician. I called on a Monday morning and they were out later that day. The repair man didn’t have my part on his truck so he went to a local distributer and picked one up. Same day repair for a family of 6 gets our business every time. Thank god for Northwest.

Their website says «Most Repairs can be done within 24 hours of your call.» Unbelievable! Don’t believe the rating on Angie’s List! Called to ask about actually bringing 2 microwaves that did not work into their location to have them looked at. I was told that would fine. I brought them in at the end of the day on Friday 4−13−12 and was told by the woman there that they should be looked at on Monday. After hearing nothing as of today, Thursday 4-​19-​2012, I called. I was told by the woman that answered that they might be able to look at them today. I asked to speak to the owner. He was very abrupt and indicated they would try to look at them today. When I asked why it’s taken so long and why they were not looked at earlier he indicated that I was being unreasonable to expect them to work on them any earlier. When I asked how fast I could expect them to be worked on if I had called and a service person came to my home to work on them He became very rude and said you can come and pick them up or I’ll have someone look at them today. I indicated I didn’t think that I was being unreasonable to expect them to have been looked at after they’ve had them for a number of days and the only reason they were going to be doing anything is because I called them. He then indicated that He could just set them out on the curb if I didn’t like it. I couldn’t believe that a company that had as good a service rating on Angie’s List could actually treat a customer so rudely. The owner then hung up on me. I would recommend avoiding this company based on my unfortunate experience.