Andy Mohr Ford

Recently had my routine oil change, the customer service employees were kind and friendly. The service department employees are fantastic as well. I have and will continue to recommend Andy Mohr Ford to family and friends.

Absolutely worst service ever. I dropped off my truck for an oil change. Waited 2 hours only to find out they hadn’t touched it. This after they said it would be quick since there was only 1 person ahead of me. I will never go back. Completely unprofessional

We drove nearly three hours to look at a CPO Ford. Unlike any other dealer I have ever dealt with, Andy Mohr Ford does not include the cost of CPO certification in their advertised price (That pertinent information is buried in small print at the bottom of their web page). The used car appraiser claimed to have found «scratches» on the rear bumper of our car-​there were none-​and used that as justification for decreasing the trade value by 25%. On top of all that they did not return our keys after the appraisal and parked our car out of sight (they did return our keys after we demanded them). We are still getting emails trying to get us to buy the car. I would never consider buying a car from them.

First impression very disappointed. Came in Monday and scheduled a tire change for Wednesday at 0730. Was supposed to be a quick in and out tire change. Came in Wednesday and was told it would be two hour for tire change and alignment? Tires are wearing in the middle of a front wheel drive. Normally out of alignment affects the edges. They are taking advantage of fleet company. Why set a appointment?
Very disappointed. Bait and switch. Will not be returning

The salesman, LC, was fine. I was looking at used lower price vehicles, and he took the time with me even though i wasn’t gonna be a big ticket sale. I am just disappointed at the quality. 1 vehicle the tires were so bad I wouldn’t be able to even drive it home. The second vehicle had a flat when we went to see it. Simple thing that should be checked on a morning walk of the lot. So, no sale. Also, a co-​worker of mine agreed on a vehicle price and put money down only to have the car sold out from under her for a higher price. I see very little reason to think I could trust this outfit, sorry…

Sell bogus warranty I purchased a 2007 mustang GT with the SUPPOSED HIghTEQ WARRANTY through Century and it was crap !!! My throttle body and AC went out and they told me it wasn’t covered WTF even after the finance guy told me that I better get the High TEQ incase anything major happened. But they were all to happy to quote me 800 for the throttle body and 400 for the AC ! I went across the street and purchased my new mustang :) Andy Mohr Chevy has better staff

Worst dealership experience ever. If it can go wrong it will. Let’s start with false advertising with buying incentive. Horrific long wait for financing. Forgetting to take down payment. Sent payoff check for trade in to wrong address. Failed to properly execute paperwork for license plate transfer. Had to return to dealership for signature — which meant another long wait. Won’t ever do business with Andy Mohr Ford again.

Great experience! Angie was wonderful! She listened to what we wanted and made things so easy. Will definitely buy a car there again in the future !

Excellent service. I called Scott in the service department needing a day of oil change. He got my truck in right away and updated me twice while I was waiting. Outstanding, family friendly waiting area with plenty of hot coffee. Great, professional experience and I look forward to visiting again!

This was the worst place I have ever been. It took 2 ½ hours for an oil change. The said they were busy and I feel they should staff better. I was not offered any compensation only advice to come any day but Saturday morning before a snow storm. Epic Fail.

Wow. I have never been so let down my a dealer’s service department. I left my car with them for a week while I was out of town to have them replace plugs and coils. I encouraged their tech to drive my car through the week to ensure everything was resolved prior to my arrival. When I picked up the car, he says «does your car have a throaty exhaust»? I reply: «Huh?» Him: «Well, it sounded kind of rough… you might need a new muffler.» This is where my confusion began. I thought my car had just spent a week in a mechanics shop. Surely they could easily discern if I needed a muffler. Hell, they might even get to sell me a muffler. Anyway, I take my keys and hit the road… As soon as I pull out of the parking lot and hit the gas, my Lincoln LS sure sounds a lot like a diesel dump truck. I pull a U-​turn and walk back into the service department. I approach Bill F., their service manager, the same guy who thinks my car is ‘throaty’ and the same guy who has been driving my car for a week. I say: «My car isn’t throaty, it’s broken.» I leave the car there and take a loaner for another week. The issue turns out to be a catalytic converter that they replaced only 5k miles earlier. I explained to Lincoln customer service how disappointed I am in their service manager. This guy actually suggested that he thought I put on after-​market parts to make my car sound that way. The last I checked, a Lincoln LS is not a 92 Honda Civic. On top of that, he had a week to put the car up on a lift and see if I had done any such thing or to see if there was a problem.
Long story short, I argued with Lincoln customer service to share the cost of replacing the catalytic converter they just replaced… when I picked up the car again (almost four weeks after first leaving it there), the same service manager (Bill F.) had my invoice incorrect, then had the nerve to argue with me again and tell me how lucky I was that Lincoln covered any portion of my repair, and essentially told me it was my fault that car needed a repair anyway. In reality, this model has several pattern failures for which Lincoln should have issued recalls. They never did, and so I’m left with a car that has never worked the way it should. That’s Lincoln’s fault, though, not Andy Mohr’s. However, if I was even on the fence for buying another Lincoln again, this place convinced me not to do it again… and while I’ll drive this Lincoln until the wheels fall off, should this vehicle need any other maintenance, I assure you, I won’t be taking it here.
Unilocal should have an option to leave zero stars.

First off I would have preferred to not have to do this however I feel it is necessary and hopefully I can save someone else the time, effort and cost of visiting this establishment.
Here is my story. I am a small business owner here in the state of Michigan. I have been looking for a work truck for my business. Like several other small businesses I cannot afford to buy new trucks so I was hoping a good deal on a used truck would do. So I searched
and found this truck for sale:
;driveCodes=4WD|AWD&sellerTypes=b&maxPrice=11 000&pricesOnly=true&mmt=[CHEV[CHEV150[]][]GMC[15SIPU4­WD[]GMCC25PU[]][]]&modelCode1=CHEV150&sortBy=derivedpriceASC&driveCode=4WD|AWD&makeCode2=GMC&modelCode2=15SIPU4WD&showcaseOwnerId=573 093&startYear=2007&makeCode1=CHEV&modelCode3=GMCC25PU&searchRadius=0&makeCode3=GMC&listingId=347 083 437&listingIndex=1&Log=0
Seemed like a great price considering the miles. So I called. I spoke with a women named Jessica. She seemed very helpful and friendly. I made it clear I had a 5+ hour trip. I asked her if the truck ran, had any leaks etc etc. She assured me the truck was good to go. I noticed in one of the pictures the passenger mirror was off and she assured me that it would be repaired upon my arrival. I planned on making this trip on a Saturday 6−8−13). However my wife and I just had a baby (6 months old) and I figured it would be just too hard for all of us to pack up and make the trip. I talked to my business partner and he agreed to go with and drive my car back. I put down a $ 100 deposit and made the trip today (Monday 6−10−13)
So now your wondering why this post, Here is the list of flaws the truck has that were not let known to me prior to driving 200+ miles:
Front tires completely bald and unsafe. (I asked for pics of the tires. Failed to send pictures of the bald one’s)
Very large dent in hood
Dent in front bumper
Dent in RF fender
Keyed (scratched) passenger door
Dent in rear of box
Dent in tailgate
Dead battery (found this out later)
Drivers door didn’t unlock with fob
RR tailight smashed
RR window was left down and rain soaked back seat
Now you would think at this point I would have ran away from the truck. But I didn’t. Not just yet. As frustrated as I was at this point I was somewhat willing to look past the horrific body damage as I felt the need to at least test drive the truck after 5hrs of driving. Didn’t get that far. We started the truck and needless to say it knocked on top of all the other damage. A very consistent knock that didn’t go away with running it a few minutes and a knock that climbed and went with the RPM’s. I got the truck up to around 3,000rpms and sounded as if the piston’s were about to blow out the bottom.
Now luckily the salesman was a bit more help then anyone there. Although he wasn’t the Jessica women I spoke with prior he expressed that truck sound like «sh!T» and I wouldn’t by that «f*cker» And he was spot on. He then passed me onto another salesmen to try and off one of their other vehicles but after the experience I just had I passed. I walked back to my car and drove all the way home.
Moral of the story: Don’t waste your time dealing with Andy Mohr Ford Lincoln. The dealership as a whole is not worth your time, effort, business or money. I am not from the area but I am sure there are several other Ford and used car dealers in the surrounding area’s.
My name is Tim and let it be known the dealership is not worth a visit.

These guys are scammers, I was traveling through the area and blew a bearing, I took my van there ford service center and they told me that the part I needed was not found anywhere in the country and that my van was basically totaled, knowing I was stranded they took me to there lot and tried to sell me one of there used vans. I spent 10 minutes searching for the part I needed and found hundreds of them. These guys will rip you off!

I have bought a few cars from Andy Mohr. I love my cars and my sales rep, JT, is great.

Very poor. If you are trying to sell a car, stay away. The guy who is responsible for buying cars seemed more interested in chatting with his friends than helping us. He had a terrible, arrogant attitude and was not helpful. Stay away if you value good service.

The service at Andy Mohr Ford cannot be beat!!! From salesmen to service reps, these guys are «on it». I bought my truck from Chad Herron in May of 2010. Chad has a very laid back attitude and a no pressure type of approach. He and the manager worked to get me the best deal on financing, which ended up being less than 2% interest. Holy cow!
Also, I purchased the Andy Mohr card when I bought my truck. Basically, this card is 250 bucks (I think). It pays for itself in just a few oil changes. What you get is: every other oil change is free, up until your 10^th one, free tire rotations, and a discount on all/​any other services. What a bargain!
I do have to mention that I had one bad experience with a service rep. He had a really bad attitude and didn’t have all the services performed on my truck that I requested. I asked to speak to the manager who assured me he would have a talk with the representative and of course I didn’t have to pay for that days’ service. Way to redeem yourselves!!!

I loved this place… I bought my truck off of Craigslist for $ 500 and knew it would have issues. I have had the same mechanic (who is hot by the way) and have had a few things fixed on it.
My «automotive technician» fixed the clanging noise in the front of my car and pulled me aside to let me know the oil filter had rusted to the truck and he changed that too without adding it to the bill. I won’t mention a name, so I don’t get him in trouble, but I had a great experience with him and got my truck back in a few hours.