Eastern Refinishing

On 3÷23÷12 I had my Tub refinished by Eastern Refinishing, inc. The material used to refinish the tub is falling off. I called Eastern Refinishing and said that I needed someone to come repair the chipping/​pealing. They said it has been 3 years (even though the bill of sail says it is covered for 5) and that they don’t repair chips and that the damage is due to negligence. I informed Charlie that I am not in the industry and do not speak the jargon so I am not familiar with the difference between chipping and peeling but the product that was installed is failing. He called me many names such as moron, fucktard and dick when I tried to explain to him that the contract I have says the work is covered. He continued to say it was my fault and that nobody would be out to fix it you «Moron» because it’s been 3 years. He continued to claim that the damage is due to neglect without even having a representative look at the damage which is due to poor installation not neglect. Had the company even showed the respect to inspect the damage they would be able to see that there is no damage due to any solid objects or residue of harsh chemicals.

Still just a bunch of no shows. And not returning our calls. And it also looks like an employee has made «positive» reviews here and on other sites. The owner claimed to have issued us a refund — only about half of what we paid, but we have yet to see it.