HotBox Pizza

We ordered a pizza for delivery. Kelsey was very friendly and helpful over the phone. We waited quite a bit past the given time so I decided to call just to make sure there wasn’t a problem. Kelsey answered again. She was apologetic and went above and beyond to make it right. I felt very pleased with our service tonight. We will order from Hot Box again soon!

The lunch special is awesome! A slice of pizza, and 6 breadsticks with sauce for $ 5.99. It’s a great deal and super tasty. From the time I ordered online and when they reached my door– no longer that 20 min. Will absolutely order again. Only reason a 4 instead of 5 is because it’s not the best pizza I’ve ever had, but cures my pizza craving.

Okay. Had a slice of pizza and a salad, decent. Bread sticks a little salty, and the bar is sparsely stocked. They don’t even have tequila here. Pizza and tequila just naturally go together. Also, I think the décor could benefit from some taxidermy animals on the walls.

This place rocks. The casual atmosphere and quirky «CUP» cups made my visit. My husband and I had an impromptu pizza date there. We ordered the Chicken Bacon Ranch pizza and some breadsticks. The original or traditional, what ever it’s called, crust was awesome. The pizza was so flavorful and filling. We will definitely be back.

This place is absolutely horrible. My family and I love Hot Box but will for now on drive the extra 25 minutes to a better location. This place seems to have no manager on site and is ran by incompetent high schoolers. We had to wait for 10 minutes in an empty restaurant to even get service as they sit here and stare at us while on their phones. We then order a BBQ chicken pizza and 15 minutes later get a pizza that was nothing of what we ordered. When I complained I was told that they do not have the pizza we ordered even though it shows on the receipt and we paid for it. No sorry, no refund, nothing at all from them. I then had another employee walk by and ask how everything was as we decided to just throw it away and when we said horrible he chuckled and kept walking around. I will never come back here and would encourage others not to as well. I just wasted $ 20.00 because my kids wouldn’t eat the disgusting pizza. Something should definitely be done with the staff here, maybe an etiquette class and a training class might help!!! You only received a star because you had to.

This was our first time at a HotBox. Taste-​wise, we weren’t big fans of the sausage pizza. Not bad, but we probably wouldn’t go back. They have vegan options and I also liked the fact that they used regular, washable cups rather than disposable for dine-​in. I found it on the high end as far as pizzas go with the 16.99 pizza, breadsticks, and two sodas really being the deal of choice.

My wife and I like their pizza. We have been there a few times and will continue to go here. We usually get half pepperoni half sausage. The staff is pretty friendly too.

HotBox still has, in my mind, some of the best breadsticks around. Plus that pizza is pretty darn good too. We’ve also always had good service here. Sometimes it’s a bit slow, but they’ve never messed up an order or anything like that in the handful of times we’ve eaten in or gotten takeout. This location doesn’t have the same charm for me as the Purdue location does, but that’s probably because I’ve been here after a night at the bars a lot less often. So, it might not be the best, but it’s still some darn good pizza and tasty breadsticks.

The pizza is decent just like all of there other locations but the staff is awful. Seems to be run by nothing but a bunch of highshoolers. Went in early on a Friday not super busy but at lest 5 orders that were placed after mine seemed to get finished before ours. And when we finally got the pizza it wasn’t even cut all the way.

The service here has gone down quickly to say the least. Dirty tables, rude staff, and even sub-​par pizza and breadsticks have me thinking twice before eating here again. Management needs to get it together before another eatery leaves Metropolis.

So I am normally a monster Hotbox fan but this time I just was not getting down with it. I ordered the special which is $ 16 and then a small summer pie somehow my order magically was $ 33. I am not sure how that happened but they were really busy and I figured I would look at the receipt but didn’t get one so just forgot about it.
The breadsticks at this location just seemed a little off, dry. Normally they are fantastic. The pepperoni pizza was great and hot but not cut all the way. The summer pie was ok but I would not order it again. Just not ingredients on it. I also was not the biggest fan of the wheat crust.
All in all I was a little sad I spent $ 33 on this meal that night. But my kids will eat pizza every night of their night.

This restaurant is horrible! Every delivery order we have placed has been wrong and tonight it took 2 hours. When we called the manager she told us she could not reach the delivery driver… after she provided us with the number, we called the driver. Nothing but excuses is served at this restaurant. Do not waste your money or two hours of time trying to track down your dinner!

Oh my, this business needs some love. Maybe it is because I have only been eating at this location for the past year or so but I have never had a truly «bad» experience here.
First, let me say I have eaten at 4 different Hot Box locations, Purdue, B’Ripple, downtown and here. This location I have probably visited the most for something other than breadsticks… I love Hot Box breadsticks! Don’t know what it is about them, but they are addicting and I randomly crave them and am so glad they are on the west side nowadays. I will admit, the last time I got them (last week) something seemed slightly off but I am hoping was just a fluke and next time will be back to it’s regular deliciousness. I am a huge fan of both the garlic and ranch dipping sauces!
We’ve ordered a few different pizzas, different crusts, toppings, etc. Always good, tons of customization options which I LOVE at a pizza place. We got The Aloha on hippie crust last time and it was great. We used online ordering for the first time too and it was hot & ready on time! Excellent. The occasional service experience can be slightly less than friendly but most everyone here has been great. I will probably be back soon, to make sure the breadsticks are back to normal!

I went here on my birthday. I walked up to the counter and the guy sized by me and said I’ve got to make this order! He said it real impatiently. He never greeted me at all and was very rude. After standing at the counter and being ignored by him for a long period of time– it was obvious he did not want to take my order or wait on me, I left. He made me feel like I was a bother for just walking in his resteraunt. Needless to say it put a blotch on my nice day that I WAS having! When I called to make a complaint I basically got blown off, also. I won’t ever go there again! Terrible and humiliating experience!

The pizza was delish bit the breadsticks could use some work

Decided to try it out with a Groupon deal. Definitely wouldn’t pay $ 3.99 for breadsticks — they were pretty dry and nothing special. I always hate it when you have to pay for an extra dipping sauce, but even those didn’t redeem the breadsticks themselves.
We got the «HotBox» special pizza — pepperoni and banana peppers– on a whole wheat crust. The pepperoni were good, overall the pizza was definitely «meh». Probably won’t come back, my homemade pizza is better.

I hate to give this place one star but I wasn’t able to get through one piece of pizza. How can a pizza be both greasy AND dry? I ordered a large spicy pepperoni pizza and cheese sticks with all the sauces. The pepperoni were small and thin, not my favorite. The cheese sticks were extremely greasy and salty. I liked the cheese sauce ok, it was pretty thick, nacho cheese. The pizza sauce wasn’t good, chunky with an off flavor that I wasn’t impressed with. The crust was thick, maybe that was part of the problem since I like thin. The pizza just gave me heartburn and I was only able to eat one cheese stick and half a slice.
The parking is non existent because it is in the Metropolis outside mall. You have to park in the movie theater parking. It was pretty busy on a Sunday afternoon. The price was reasonable.
I have yet to find a pizza place in Indy, especially around Avon that is good. Monicals is the best bet for me, though their pizza is pretty greasy as well.