I have not purchased a motorcycle here so i cannot comment on their sales staff. I have come here quiet often on rides where we stop in, grab a soda and maybe do some shopping for clothing or accessories. They have a nice assortment of clothing and accessories, i would say about average for a Harley Dealership. Most of my interactions have been with their service department. I have been using them for service for about 3 years now. I bought my Harley at another location and was not pleased with my service there and heard that IndyWest had a nice service department so i gave them a shot. So far they have done a great job working on my bike. About a year and a half ago i laid down my bike and these guys did a great job fixing it. Was about $ 4k in damage and came out looking and running perfect. I have also had them store my bike in the winter for 3 years. They change the oil, and check all the nuts and bolts and store it in a temperature controlled warehouse. The will also pick up or drop off your bike(one or the other — for free) if you need help. I have only had one issue with them and that was with the driver that was going to pick up my bike but it wasn’t a huge deal and when i explained what was going on to the service manager he corrected everything and all was great! I do feel with their service department that they really want to see everyone happy, they do good work and leave you feeling like your bike is in good hands and they are very fair on their prices. I plan on continuing to come here and recommend their service department to all my friends that ride.