Mark Peter’s Diamond Designs

This rating should be ZERO. I went to this store wanting to have my wedding ring fixed but instead I was treated like my business was not worth their time. Unfortunately, I did not get the name of the woman that I spoke with however she was middle-​aged/​older with frizzy/​curly hair. She told me that she wasn’t the jeweler & he wasn’t in, but she didn’t think they could help me. She proceeded to go on about how my ring had an invisible setting, which by the way «they don’t even sell anymore» (my ring is 15 yrs old, not 50!!) & how the diamonds would become loosened if they worked on it. She asked if I was concerned with losing my diamonds & then said she didn’t want me «getting into trouble» if I lost one. (What? My husband was standing right next to me, by the way!) She then tells me how there is probably «dirt holding my diamonds in place» right now, so any work on the ring could loosen them. Excuse me? If this is how they treat everyone that walks into their store, then I am not sure how they stay in business. I politely picked my ring from her judgemental fingers, said thank you & walked out. I will NEVER step into this store again. My ring was appraised for over $ 12,000 & OF COURSE it is insured, so exactly what kind of comments are these? What kind of «salesperson» speaks to a potential client like this? FYI — I was told by a jeweler in Oak Brook that the work I wanted done would cost approximately $ 800 & he never referenced any difficulty in doing the work.

If I could give a zero star rating I would: not only did they collect a deposit from me for an item they had out of stock. They assured they could make the item for me if I bought 16 Inches of gold chain and the bars of gold separately. They kept pushing back the time it would be ready and it wasn’t done on time, then to top it all of they stole 2 inches of the unused gold chain from me that I purchased and returned the other 2 inches in unusable pieces. When I tried to talk to the owner about all of the issues that I had with the Store and my jewelry being unequal sizes to each other and not what we agreed on and the missing unused parts of the gold chain. He told me that I was over sensitive and kicked me out of the store. If you are looking for attention to detail in custom
Jewelry and an owner who builds relationships with his customers and a staff that delivers on what they promise, do not shop here.

I always enjoy stopping in, I’ve had a few of my watches repaired here and they are always finished quickly and for a reasonable price. The staff is friendly and often want to chat, not to mention that they always offer to steam clean my engagement and wedding rings! I like having the option to go to a small, local shop. I will definitely return.

Just left MP Jewelers, with a very positive experience. I brought in a watch and strap that I did NOT purchase there for help putting together. I tried putting on myself but experienced difficulties.
The nice woman behind counter said she would check with jeweler to see if can make it work… 5 min later she returned and handed me my watch. How much do I owe you I asked? Nothing she replied. We hope to see you again.
That’s the kind of service that builds customers. I have no problem recommending this place.

Bad experience. Didn’t like the service at all. They didn’t even know the clarity of their diamonds

I can’t say enough good things about this store. I went in the middle of a snowstorm to have a pendant repaired. The pendant was a gift from my mom. My dad had given it to her while they were dating. They’ve been married for 58 years. The pendant was truly special to me.
It was in a white envelope, (so I thought). I got into the store, and the envelope wasn’t quite sealed. I had lost the pendant! The staff at the store was truly concerned, taking my name, and they understood how much it meant to me.
After searching in the snow for about 30 minutes, I finally found the pendant. It was repaired right then and there for no charge!
Their kindness will never be forgotten and truly appreciated! I wouldn’t hesitate to recommend them to everyone.

I am happy to let anyone know we have had the best longtime experiences working with Mark Peter jewelers. Our whole family has been going there for years and they are very honest, fair, and creative. We have had many pieces worked on such as watches, wedding rings, and have bought many beautiful jewelry pieces created by them. If you’re looking for a great jeweler I would highly recommend their family business.

What I was looking to do was change out the black leather band on my new awesome watch for a black metal band… cuz that would have just made it MORE awesome. I started off looking for a place that could help me out at the Fox Valley Mall. Bad idea, apparently. While in the mall, I went to two stores with the word «watch» in their names, and another 3 or 4 jewelry stores. They all basically gave me the same schpiel… «we don’t have anything like that; we MIGHT be able to order it, but you’ll have to leave your watch here; if we CAN help you, we’ll have to send in the watch, and it will cost a BUNCH of money.» The one good thing that came of the mall adventure was when I went to the watch department at Macy’s. I gave her the same story of what I was looking for, and after she told me the same thing that all of the other places in the mall told me, she then told me about this place called Mark Peters! I made the trek down to the store, and found a GREAT atmosphere. The owner’s wife and son Nate were both working, and Nate was the one who helped me out. He was very helpful, knew exactly what I was looking for, and which book to pull out so that we could order something. His mother was very nice and personable, and she chatted with my girlfriend while Nate was helping me. I found the band that I wanted, and it cost WAAAAY less than I was hoping for! That was a MAJOR bonus. I paid, we chatted with the nice people a bit longer, then left WITH MY WATCH (they didn’t make me send it in!) Only 3 days later, I got a call that my new band was already in! I just picked it up today. Nate was the one to help me again. He took off the old band, worked his magic to fit the new band on, then fitted it to my wrist. So now, my awesome watch is just that much MORE awesome. It was a very good experience.
True story.