The UPS Store

I walked in 4pm with a very large and heavy shipment. The woman explained the insurance well, she explained the charges well, double checked the charges to make sure it was calculated correct and I paid for a 3 day delivery. Since it was so late she wasn’t sure if the manager would be able to get it packaged in time for that night’s pickup, but she said don’t worry we’ll do our best. While I filled out the address paper I noticed she was helpful to 2 other customers waiting in line. After I got the confirmation email with tracking number I was very happy to see that they came through for me and the package was prepared and sent out that night. Thank you

I have had a mailbox here for several years and had pretty good service during those times. After I moved, I didn’t need a box anymore. Once I drove by and the manager saw me. He actually handed me a bunch of mail that still went to the box after I closed it.
I thought that was beyond his call of duty.
This store was always very busy so I can see why some may see it as a bit messy, but considering the amount of traffic it handles, I think it is quite okay.

The lady who helped me today was so rude I actually had to leave and go to a different store. I had my girlfriend with me and she noticed the woman rolled her eyes at me while I went to swipe my card. After a few problems we had to leave to and the same things i went to buy ended up being $ 15 cheaper at a different ups store.

Even though the hubby and I were only going into this store for quick passport photos I was not happy with the service nor the condition of the store. The young lady helping us was not friendly and did not say thank you, she just kept talking on her cell phone. Honestly, the other part that really bothered me was how unorganized and down right dingy and dirty this business is. Half the lights are not working and the in store music was such poor quality that I had to go outside to escape it. It completely turned me off to UPS stores in general. I would not go out of my way to use this business in any way and I wonder if that is the standard on service, organization and cleanliness that the UPS Franchise Association finds acceptable. Honestly, as a business owner myself I do not like negative reviews but I just couldn’t help myself this time.

Shipped heavy luggage I did not want to deal with on my long flight home after a big hassle at the airport previously. The employee helping me was very friendly and it was an extremely fast and no nonsense process.

Wow, I have never had a worse experience shipping anything than I did at this store. I shipped something large and expensive to California which was made out of glass. I made sure to wrap it way more than necessary with bubble wrap and packing supplies and talked with the manager about my concerns. He recommended I buy large «fragile» stickers from him for $ 10 to put on the box which I did. He then reassured me that it would get there fine. About a week later when the box arrived, the contents were completely shattered and it looked as if the box had been thrown against a wall.
As I had insured the package, I called into UPS and they said to contact the store manager from which I shipped it. When I did so, not only was the same manager not at all apologetic, he also tried to accuse me of sending it pre-​broken simply to cheat him of insurance money! I pointed out that it was insured for less than I found it would cost to replace and also that I would not be getting refunded the $ 30 I spent to ship it but he didn’t change his tone.
I understand that it was probably broken while in transit, however, I have never been treated this poorly by an employee when HIS company broke something of mine.
DO NOT TRUST THIS STORE. The management is very shady and I will never do business with UPS again after this incident.