Pine Lake Boat & Motor Co

I use them for repairs, also launch there. No problems Pat, and Jeff work with you. They have always did right by me. They respect your money, as in do what is needed, not just run up a out of control work order. Very happy.

Love this place! Found it by accident towards the end of last summer. Couldn’t believe their prices were so cheap, I was sure there was a catch. I’ve been renting pontoons for over 10 years now, haven’t ever paid less than $ 200/​day. No, the boats aren’t fancy or showy, but they work, they seat as many people as you can bring, and they don’t bitch when we bring our dogs. Plus I love the overnight option. Every person I’ve spoken with in person or on the phone has been polite, helpful and just all around great. The two times I’ve had a problem with a boat they listen and address the issue right away. One of the owners even offered me his cell phone number in case anything happened after the marina is closed. AND they’ve cut me slack a couple times when I’ve gone over my gas allowance or come by late afternoon on a spur of the moment fishing trip. Because their prices are so great, this summer we’ve already been out on the lake a half dozen times! Matter of fact, I think we’ll get out again tomorrow :)

Rented a pontoon boat for 3 days and boat was delivered on a Monday at 10 am. Upon delivery was given the option of a 5 pm pick up on Wednesday or a 8 am pick up on Thursday.
We took the Thursday morning. The boat was delivered rather dirty and the delivery driver said that a fuse had blown on the lights and he would have to run and get a fuse for it. He returned, installed the fuse and at 10:45 we were on our merry way.
Thursday morning we arrived at the drop off location at 7:50 am and waited and waited and waited… finally at 8:30 we called to find out when they were picking the boat up. We were told the driver over slept and someone was on their way shortly. and needed to know the location. 20 minutes later they arrived and were very nice and super apologetic. My husband expressed irritation being that we had to be on the road at a certain time and waiting for them was not part of the plan… especially when they charged a $ 50 delivery fee. Pat (one of the owners) told my husband that they would waive the gas fee that was to be taken out of our $ 100 deposit. He claimed he wanted our business again and told us to call the shop in an hour to have him credit our deposit back on to our credit card.
One hour later we called the shop back and were greeted by Pat whom took our credit card number and told us he was going to credit back the $. We checked later in the day with the credit card company and found that instead of the credit. they charged us $ 100.
We called Pine Lakes back and were informed by the co-​owner (Jeff) he wasn’t giving us anything back and that we broke a light on the boat and we used the boat an extra ½ day. I argued that we broke no light (the owner picked up the boat and went around and checked it… if it was broken, why was nothing said???)and replayed the conversation with Pat… I also disputed how we were to be charged an extra ½ day for the boat when we were given the option of when we would like it picked up with no mention of any extra fees. I had paid the deposit w/​credit card and paid for the boat in cash. if there was an extra fee for the ½ day due to the Thursday pickup… why did they not include it when I paid for the boat AFTER the pickup time was discussed.
Long story Short… They kept my original $ 100 deposit, charged me an extra $ 100 under the guise that they were returning it and They now have $ 200 of my $, they are shady, Pat is a nice man… Jeff…not so much. He is a thief and I would NEVER recommend doing business with this company again.