AAMCO

Took my car here to get my brakes checked, front brake pads replaced for $ 150. A month later my brakes were screeching again, so I returned to the shop to have them looked at. The manager needs to work on his customer service skills because he was pretty hostile and defensive when I explained that the pads were squeaking again. I wasn’t asking for anything else, just to have them looked at and to get what I paid for. Dropped the car off with an estimated time of 45 minutes and was told he would call when they were done. An hour passed with no call, then two hours, so we headed back up to the shop and noticed they had just started working on my car. Manager said they were still working on it, so I waited 20 minutes in the dingy waiting room and the manager came out with the keys and said «here you go»…okay? I had to inquire if there was anything wrong with it, what work did they do (that took 2.5 hours) and the reply was «nothing was wrong with it, just lubricated some things». Awesome. So I waited all that time, with no update, for nothing to be wrong with my brakes. No customer service skills. There are many shops in the area, so my advice would be to avoid this one.

Lynn, i actually had a different experience all together with Chris. i was travelling from out of state and my car broke down so i had to take it in to get serviced. I was in Texas on business and was travelling back to Arizona when my car broke down. I took it in to this location and everyone was friendly and understanding, especially the manager Chris. I did some shopping around before i brought it in to this location and found that their prices were better than other places. The got my car done quickly so that i could get on the road and get home and i haven’t had any problems with it since it’s been repaired. i would defiantly recommend this place because of the caring nature and quick response from the whole team.

Carrie you are absolutely right about Chris being a total jerk to deal with. The manager BEFORE Chris was excellent to deal with. We had to have our transmission totally rebuilt 9 months ago. Paid 1500.00 for a rebuilt transmission last June, put 25,000 miles on it and here it is March 31^st and our transmission goes out yet again. Chris would not help us out in any way with pricing. Charged us with over 2300.00. Told us last manager at Aamco was giving customers good pricing and the company was not making enough money and that is why he was no longer manger at that location and no longer at Aamco. He cared to much about his customers in my opinion. Chris made it very clear that he was looking out for AAmco not his customers. If you have to go to AAmco, please find a different location and don’t waste your time and money in dealing with Chris who does not care about his customers.

**First of all, check the not recommended reviews. They tend to echo my entire post, funny how those aren’t front and center.**
Took our car here on Friday, January 29 and were told that our transmission repair would be done by Tuesday (February 2). This shop has never voluntarily given us any updates and responds extremely hostile when my husband calls to check the status of anything.
Today is Wednesday and when my husband called he was yelled at by the Chris (The General Manager) who asked him «when should I give you updates?» And then yelled such amazing customer service touches as «I don’t know when your car will be done.»
The only thing this place seems to know is exactly how much it will all cost as we have had that total since Friday evening.
Cannot wait to get our car back and never deal with these people again. I can only believe the positive reviews were given by friends and family as Chris had been a serious jerk from the start.
If you’re not rich and you need your car to get to work, this isn’t the place for you.

Honest, Honest and Honest here is the Key. A++++++++++++, great low price, everything is up front

For a friendly and best customer service, come here! My car started making weird noises and I stopped by AAMCO because it was the first car shop I saw. Chris, the owner I assume, greeted me with a handshake and asked how he can help. The weird sound was from the plastic pan underneath my car that was loose. He took the car into the shop and tightened the plastic. Although time and labor can be considered, he was kind to not charge me. I’m leaving with a smile on my face and thanking how there are businesses that considers customer service as one of their a priorities. Thanks again, Chris!

Words can’t begin to explain the great experiences that I continuously have at this place. BOB is the best! THE BEST! If you have any kind of issues with your car, and you’re in the Plano area, you owe it to yourself to come see this guy. By the way, I’m a three-​time Mustang owner!

Excellent Customer Service! Quality Work! Honest, Upfront, and No BS! Very Satisfied!

We were recommended to this repair facility by a guy my wife works with. Our car wasn’t shifting into drive correctly so we brought here. Bob the GM was wonderful and I felt down right honest with us. He explained everything well and was up front about everything. He called us to keep us up to date and cleared anything with me before doing it and was up front with the cost. I’d recommend bringing your vehicle here to have Bob and his staff check it out if you are having issues with your transmission. I think they will provide honest feedback and great service!

Great service. Honest people. Would recommend to anyone.
One example: quoted a price on a part. Ended up costing them more from the supplier than they expected. They ate the difference. That is extremely rare in my experience.
Treated us very well. We will be back next time our car needs work!

AAMCO was suggested to us by a family friend who owns a mechanic shop.
I had my expectations set based on calls to several transmission shops around town. I got quotes from $ 1,850 — $ 2,350 for rebuilding the transmission. Basically, the low end price is only if «soft» parts (gaskets, etc) need to be replaced and the high end price is if «hard» parts (planetary gears, bands, etc) need to be replaced.
Our total bill was just over $ 2,300 with a 1-​year /​12,000 warranty. They have 3 year and lifetime warranties available with the latter running around $ 2,800 total.
We were expecting the vehicle back after the weekend but the work was completed early and one of the shop guys stayed to wait for us. So that was nice.
Immediately after picking up the vehicle, we noticed the transmission would «kick» when shifting gears which was very unpleasant. If you’ve ever been in a stopped bumper car and someone hit you from behind, that’s what this felt like.
We called AAMCO they had us bring the vehicle in and replaced a faulty sensor at no charge.
Vehicle runs like new now, so very pleased with the work. Staff was very friendly.

I was sold one of those promotional deals where they offer 5 free oil changes per year (along with some other services for $ 79). I called the shop and they asked me if I have a coupon, and when I said yes, they gave me an appointment for the next week. I asked: If I didnt have a coupon, can I bring my car now, and he gave me some mumbo-​jumbo «yes.but this or that». That itself set the wrong tone. Then when I brought my vehicle in, the guy at the front desk tried to get me to do a transmission oil change at a ridiculous price. When I said I dont have time, he replied «cmon man let me do this for you» and at that point I knew I was not going to let him do anything.