Benjamin Franklin Plumbing

I called them to reconnect my sink after a remodel and put in a new faucet. They won’t estimate over the phone. Guy comes out (he was really nice so those two stars are only because of him) $ 1100!!! $ 250 to silicone the drain basket in the hole… nearly $ 400 to cut some PVC and move it over a little so the disposal would connect to the new sink hole… omg…called around and literally they are three times higher than anyone else. And since I didnt use them I had to pay an $ 80 trip fee. I swear they probably just drive around collecting those fees because paying that much is nuts. Call around!!! Dont make the mistake I did. I can only imagine if something big were wrong or needed fixed. To put that $ 1100 into perspective… my granite to purchase, fabricate, and install $ 2200…

If I could allot 0 stars to this business, I would. The plumber was 12 – 13 minutes late. They have an «on time guarantee» that they pay $ 5 for each minute that the customer is kept waiting. I have been waiting for my check for weeks. The plumber arrived and smelled very smoky. He was wearing booties, but I am not certain that he changed them when he walked in and out of my home. I had a simple toilet repair. The toilet was stopped up (I usually use Drain Dr. who charges a reasonable fee and is in and out quickly. I had a flapper (and the part was sent from the manufacturer) that needed to be installed. Before my arthritis, I could do this easily by myself. In addition, I needed a new handle. The plumber showed me the price list, and I was looking at over $ 250 in repairs. Ridiculous. This is a rip-​off company. I will not use them again. I have called the office asking about the check. They take my number, but I’ve not had a call returned.
When booking the appointment, they refused to give me a price over the phone. That should have been my first clue. Anytime you see a TV spot advertising a business that offers a customer perk – it should be a warning. I will probably take this to the BBB as deceptive advertising. Run as fast as you can from this business.
The plumber was affable, but spent more time in the truck than he did in my home. Smoking is a nasty habit. He did not have a «handle» on the truck, so he told me he would have to go to Home Depot to buy one. Then he told me the handle was delivered by another truck.
I don’t think that it was the plumber’s fault. He was just trying to do his job for a less than stellar company. I would call them the dysfunctional plumbers.

We had a recent problem with our toliet leaking. They were able to give us an appointment on the same day we called. The work was done quickly and was not too expensive.