Don’t know what all the hub bub is about. We went during lunch time and dined in and our food was well cooked and came fast. The staff was super polite and the place was very clean.
Laura P.
Évaluation du lieu : 1 Sandwich, IL
They can NEVER get my veggie whopper right. They serve a veggie patty, which thank you BK for supporting non meat eaters… BUT, this restaurant is terrible. A veggie whopper is a veggie patty substitute for meat patty. Just a whopper with no meat and put that veggie patty in the middle. Sounds simple right? I have tried so many different ways to explain my order but drive away with a veggie burger which is on their menu including the regular nasty hard bun every time. Spoke with a manager and it took me 10 minutes to explain because he was confused. I just basically want a whopper including the bun which is essential, with a veggie patty. Why is this so hard? If your going to sell veggie patties, make it my way please. I do spend more for them! I want a veggie whopper with the whopper bun and all the toppings. simple.
Austin N.
Évaluation du lieu : 3 Plano, IL
The service at this Burger King has improved by a landslide since the new guy started managing the place. Finally, their food is comparable to other Burger King’s that I have visited, and I don’t think they have messed up my order once since he started running the joint. All together the customer service there has improved as well. I go there just about everyday for ice cream for my kids, and sometimes we stop in for the play place and a kids meal. Just recently I did have a bad experience with a girl named Lorena there. We went through the drive thru and literally only ordered two ice cream cones. Probably the easiest order in the world, so you’d think the customer service would be excellent. Nope. At the speaker she asked for my order and after I gave it to her she told me my price with a serious amount of attitude. I figured it was just a miscommunication, as I know this happens a lot in the drive thru because you can’t actually see expressions. Well when my wife pulled to the window the girl handed one ice cream cone out without a word. She took my wifes money, and another woman handed out the other cone and closed the window. A minute later the girl handed my wife her change and gave my wife what I would have to say would probably the dirtiest look I have ever seen, and without saying a word closed the window. Honestly, this place has really improved all around. But they do need stop employing childish girls that literally treat their customers like high school competition. I can honestly say if I see this Lorena girl working there again, I will bypass BK and go down the street to McDonalds for the ice cream cone.
Joshua B.
Évaluation du lieu : 1 Millbrook, IL
I only come to this BK because my kids like to play in the play area. This time like usually the service was inadequate at best. The service is very slow. It took about 10 minutes to get two kids meals and my chicken strip meal. There was only 1 family of 4 in line in front of me and my kids. My meal was supposed to be the new buffalo chicken strips, but I got the plain ones instead and they came with no sauce. I was never asked if I wanted any. The ketchup dispenser was out of ketchup. Bu all of this is what I’ve come to expect from this BK. If it wasn’t for the kids I’d never come back to this BK.
Bernie M.
Évaluation du lieu : 1 Plano, IL
Where to begin. check the heat lamp because the food is always cold. Why do you always forget at least one order of fries. By far it has to be the worst Burger King ever. The one star was because that’s the least I could give you. But hey, the ice was good!
Thomas K.
Évaluation du lieu : 1 Plano, IL
Absolute complete dumbasses work here. The food was crap, took over 15 minutes to get and was wrong…
Sandy K.
Évaluation du lieu : 1 Fox Valley, IL
Yes it is comical to write a review about BK. But I gotta say… WTF! The service here has always been not just bad, but shockingly bad! We live two minutes away and have vowed to never go here again, ever! Even when we are the only people in the place it still takes 10 minutes and they get it wrong.