CareNow

I was on vacation visiting my brother in Plano. I pulled my back out and could hardly walk. My brother suggested CareNow Plano. I was very impressed. The office was clean. The web check-​in was easy. I liked the fact that I could wait at home instead of sit at the office. Everyone I saw, the PA, the X-​Ray technician and the nurses were all very nice. They diagnosed and gave perscriptions and medicines. I was much better by the time I left to go home. I hightly recommend this facility!

I can always count on CareNow at Coit and Spring Creek to provide us with top-​notch service and diagnosis. The facility is always clean and has family-​friendly movies playing to keep the kids, and myself, entertained.

The absolute worst experience with medical providers. Extreme pain in my shoulder and the Dr didn’t even look at it, told me to go to an MRI place and they would call me with the results. MRI place has record of faxing to them on the 9^th, and no one calls me, I call and they keep saying they don’t have it. Guy who answers the phone is useless and left me on hold ringing to an invisible vm for 8 minutes, can barely understand him, called a 4^th time and he tells me I’ll have to call their corporate office, i explain the problem to the corporate office and get dropped into a vm.
A week later and no one cares about a patient they gave 4 days of meds for pain and spasm and a week later no follow up while I still am suffering. They do not care about patients so I think they are in the wrong business. This place used to be good, had not been for awhile but it really has gone downhill.

Great clinic! I have been here twice and they go above and beyond to meet your health needs in a friendly yet quick manner. I highly recommend them as you are able to simply fill out information via their website – then wait about 1 hour and they will get you in. From my online check-​in time, wait-​time, and to checkout time it was less than 3 hours! They even called the next day to check-​up on me!

Called and had my name put on the list. Recieved a call 30 minutes later. Walked in, they called my name, I was treated professionally and was out in 30 minutes

The web checkin is amazing and works great. I have always been pleased with the staff and the facility. They are very patient and efficient even though they always seem pretty busy. I have been to this location numerous times over the 8 years I’ve lived in the area. I would definitely go back if I needed care and my primary doctor was not available.

I’ve had to go to this location a few times over the last few years. The first time there were no issues. In and out with a flu diagnosis. Got my script for Tamiflu and was on my way.
However the past 2 times I’ve been in I’ve had the same physician to see me which was Dr. Lam. The first time she said she just wasn’t able to treat me for what a I had and sent made me go see a specialist. The second time, which was a recent visit, she was seemed very unconcerned, no bedside manner at all, barely made eye contact with me and the only thing she did to examine me was press’s twice on my stomach. She never looked at my ears, throat, didn’t listen to my chest. Nothing. She left the room and told me one thing and then came back and told me something else. She left again and said she’d be right back but a nurse returned instead with instructions that were not even what the doctor told me. The nurses were very nice and accommodating and seemed to have it more together than Dr. Lam.
I’ve worked in healthcare all of my life and for a very large part of that in a doctor’s office. I know how a good doctor when I see one.
I only came to Care Now because my doctors office was closed. I went to see my doctor today and was taken care of properly and not made to feel like I was taking up their time because they had something better to do.
We all have off days, and she may be a great doctor, but she really needs help on her bedside manner and how she communicates with patients. I will not by choice go back to this location again based off of this experience and honestly feel like my insurance company or I should have to pay for the visit.

I’ve been there twice when I couldn’t get into my family doctor. Both times they took excellent care of me. Once was for cracked ribs and they could do an X-​ray right there while my family doctor could not. I’m sure I would have waited at least an hour or two at my doctor’s. No waiting at all when you do the web check in. I’ll be going back there from now on.

I have been to this clinic twice this year. In February, I went with flu symptoms. Test was negative there. Went to my PCP 2 days later because I was dying, and flu test positive. No phone call to check on me by the staff. 2^nd visit last week. got there at 8 when they opened. Only one person ahead of me, and I Did not get out of there until 10:30! strep test was positive. Antibiotic and steroid given. One day later I developed a bad cough. I could not sleep at night due to the cough. I called the clinic twice to try to get a cough medicine. It took them over 24 hours to call me back. Still no cough medicine. I just get the feeling that once you leave the door they don’t care about you at all. Maybe that’s why they call it CareNOW.

I had to wait six hours even though I had scheduled an appointment. I was very ill and they kept taking patients ahead of me. It was the office staff that created this problem. I had gone here several times previously, but have now decided to switch to a different clinic because of this experience.

I’d definitely recommend CareNow to anyone near the area. The facility is clean and easy to find. Went after much hesitation and so glad I did. The doctor was very friendly and knowledgeable and made everything as quick and painless as possible. They were able to do a procedure I would have waited weeks for at another facility. Checking in online made virtually no wait time and the reception area wasn’t bad either.

They have a program for people who do not have insurance that allows them to get a discount on the visit and a discount on all of the procedures

Are we allowed to give no stars? I have great health insurance with an HRA. I am sick and since I’ve recently moved I don’t yet have a PCP. I have had the same health insurance for a few years so I understand how it works. I was told that after the rest of the $ 150 of my HRA is exhausted by this visit, all other charges would be expected to come out of my pocket.
I have a co-​pay. Insurance pays the rest. They said I would have to pay everything outstanding above $ 150 out of my pocket that day. I told them to cancel my appointment, no other urgent care clinic I have been to has ever operated this way. I turned around and walked out. There is something amiss about this place. My Husband and I tried to decipher what the front desk lady was saying 3 times and she never explained it the same way twice. It’s not that we didn’t have the money to pay out of our pocket, it was the fact that they are in network and should be filing with our insurance company. I was tired of playing their games, I was extremely ill, and did not have the strength or the patience to contend with their unprofessional practices towards an insured sick person. No thanks!
I’ll take the old fashioned route and rest, drink plenty of liquids, and wait out my illness rather be swindled by CareNow.

Came here to complete a simple drug screen for a new job. Checked in and waited an hour and a half before I was seen. Appointments for drug screens are not taken, I had called ahead and they explained they’re walk-​in only.

Had a great experience here. Checked in online and was quoted a one hour wait time. In less than an hour they called and said my room was ready, and when I arrived, I only had to wait a few minutes before being called back. The staff was very nice. I was diagnosed with an upper respiratory infection and given a shot and two prescriptions and was on my way. Overall it was a quick and pleasant experience and I’ll definitely return in the future for my medical needs. I even received a follow-​up call the next day.

This is the worst place for health care that I’ve been to. And this is my first bad review ever. I just don’t like writing anything bad for anyone, BUT… I think that I must warn people about my experience with this clinic. The main thing is that the staff doesn’t care about doing their job right and I am not talking about just one person. But let me start; after I received my bill from them for my visit, which was just my annual physical check up that is covered 100% from my insurance (I don’t have to pay even deductible for that) I found out that my insurance claim was filed completely wrong for something completely different and that’s why I am receiving a bill. Well, that happens all the time — everyone can make a mistake, so I called the office and I asked why they claimed totally different treatment. They told me that it’s their obvious mistake and they assured me that they are re-​sending the corrected claim to my insurance right away. Few days later I decided to call my insurance to double check. The answer was that nobody has ever called them or submitted anything. So I waited few more days to give them time and about a week after my first call I called them again. Exactly the same story repeated again. Absolutely the same scenario. Promise to fix it right a way and few days later again — nothing. On top of that I was expecting my test results forever. After I did an ultrasound at different location (were I was referred by them) I was told that it takes only one day for the results to be faxed to the office. I waited more than two weeks and when I checked, the office told me that they never received them. I called the imaging company and after looking at their records they said that they did send them and that they have a confirmation that the office did receive them :) Bottom line — my results were lost. I was worried at this point so I asked the imaging company to resend the results. The lady at the imaging company was very nice (you can tell when somebody cares). She asked me to stay on the line with her while she fax the results and she told me that she did fax them successfully and that she has a confirmation again that the Care Now office received them. I waited 15 min. and I called the office to check. The immediate answer was: «we don’t have the results». I can tell that they didn’t even check, because to check it will take at least few seconds. So I was frustrated at this point and I asked them to check their fax or I told them that I will need to talk to the office manager. She left me on hold and went to check the fax. One minute later «Sir, we have your results». My question is why it needs to happen this way? I am sure that they received them the first time as well but with the care they provided they lost them (funny because the word «care» is in their logo). Anyway — this is getting really long but I feel that I need to share the whole story. O yes, there is more :(. After all that I went for a follow up for my test results. The physician told me to do follow up when the results are ready. I asked her if the follow up costs anything and she said «No, this is a part of your first visit». And I also know that this is how they do this everywhere. But at my follow up visit that physician wasn’t there and the staff wanted to submit it as new doctors appointment??? That means to pay everything that was already payed one more time. I have done tests with my previous doctor — I have never had to pay for going over the results again. That’s even funny. My high blood prescription was given to me for only a month (my previous doctor was giving me the exact same prescription for 6 months so I don’t need to visit him each month for something that I’ve been taking for years. The people at that location just don’t know what they are doing — its a complete mess at that office. Let me mention that I also did a web check in for my follow-​up visit. 5 minutes after I did my web check in they called me to confirm it and they told me that it will be 2 hrs wait time and they will call me when my room is ready. After 4 hours of waiting nobody called me. I called them and they said they can not find my check in documents. When I was finally tired of all this I went there in person and after I talked to a manager they did find my check in documents. I asked them why my insurance claims are not fixed yet. They assured me that they resubmitted them the right way. I decided to call my insurance because I completely lost my confidence in these people and guess what: Insurance told me again that nobody has ever called them or submitted anything to them. AGAIN. Well. Whoever reads this, my advice to you is just do yourself a favor and find a better place to go, a place where they will do their job right.

I had a terrific experience here. I came expecting subpar care as I’ve experienced in the past with urgent care but when I got there, it felt like my primary doctors office. The staff was extremely nice and helpful and the doctor was knowledgeable and truly concerned. I would recommened this location due to the convenience along with the amazing experience with the staff and the doctor.

Absolutely the best medical care I have received in years. They were kind considerate and even made me laugh. The doctor actually spent time with me and showed that he truly cared. He was very knowledgable and took the time to explain my diagnosis and answered all my questions.

Great service from beginning to end! Friendly, caring staff and I was efficiently checked-​in, brought to an exam room, seen by the nurse, X-​ray tech & dr all within an hour! Happy, happy, happy! Steroid shot has me feeling better fast. Make sure to check-​in online first. They then call you when their ready to see you = a lot less time waiting in the waiting room.

Some people may not be a fan of this place, but I surely am. Sunday morning my sister needed to get to a doctor because her sinus’ were acting up. The cool thing about this place is that you can call your appointment in. So if you dont like waiting in the waiting room. Here’s what you do. Give them a call and they will schedule your appointment. No need to go up there until they call you back. With in a 10 minute window of when the doctor is available to see you, CARENOW will give you a call and say come now! They have fresh coffee in lobby. Its super clean in the lobby area.