Cool Connections Air Conditioning and Heating

Joe arrived very quickly and helped me resolve my A/​C issues in short order. He was absolutely professional, knowledgable and courteous. I’m grateful for his excellent help and reasonable prices. Thank you.

Called this team on Wednesday, Dispatch said he was booked, made room for us and was out here within an hour and a half. Joe was outstanding, wore shoe covers throughout the home, diagnosed the problem, gave me a fair estimate to repair the issue and proceeded with repair. I will call on him again for my Cooling and Heating needs, I was extremely pleased!

I contracted with Cool Connections to install a new thermostat and also perform a full inspection of the AC unit at my new house. Joe showed up a few minutes early for the appointment (very nice) and the work was performed quickly and at a fair price. I’ll be using them for all my AC needs going forward.

We have used Joe twice now… once for a heating system tune-​up and recently for an AC tuneup. He is definitely worthy of the lofty reviews that you see here.
He arrives on time, is extremely competent and thorough (I know since I am an engineer!). Unlike other AC folks, he doesn’t push you into making unreasonable purchases or replacements. We have a 11 year old system and when I asked him about replacing it… he honestly told me to let it run for a few more years since there was nothing wrong with it. Seriously such integrity in is hard to find in this day and age!
I highly recommend Cool Connections for all your HVAC needs.

After reading the positive reviews I was about to give this company a try. Unfortunately, when I called this morning the person that answered the phone spoke as if she had just rolled out of bed. She was very scattered and as I was trying to book an appointment after 5 she said she would have to «call him» and then call me back. She hung up and called me right back and then said «sorry» I didn’t mean to call you.
That kind of made the decision for me.
My perception is they may be good at what they do but the customer facing staff needs help.

We had to replace our full upstairs system last year. We called cool connections based on a friend’s review. They were significantly lower than our other quotes. They did a great job of installing the system. Our downstairs system is hanging on by a thread. He is great about coming out fast when it goes out to put on another bandaid until we can afford a new system. We highly recommend this business!

I called this company late in 2014 to investigate an air conditioner problem. American Home Shield (yes, the infamous MFs) had sent someone to install a new AC the week before, and it was not cooling. Joe came out the same day and observed that the new unit was leaking because the refrigerant line had not been properly soldered. He got it back cooling in short time at a reasonable price.
I called Joe once again a few weeks later when one of my furnaces was on the fritz. He came the next day, found the problem, and fixed it in short order. Again, the fee was acceptable.
Last we

Joe was great, been having trouble with my gas heat, intermittent issue which are the worse to track down with any problem. Luckily today the problem happened as he was here. Joe spent over an hour in my attic cleaning and testing various sensors and switches. Ultimately he could not find the problem but through process of elimination we narrowed it down to a «new» board that was installed a few months back due to a power surge. Our guess was the board was defective. Another company installed the board (through home warranty) so now I have to deal with them again to try and get another board.
Joe gets 5 stars for being available the day before christmas eve and arriving at my house promptly (40 minutes from time of call). He was very clean and professional even though he apologized for not having «work» clothes on as he was out shopping.

We have now used Cool Connections twice this year. Our system has had the courtesy of failing each time on a weekend and each time during extreme temperature. The first time the temperature rose to 85 in the house. The young lady who handles customers was super kind each time and called us back over the weekend to get an appointment scheduled. The technician was very polite to my wife and I each time. He was prompt. Today, they even called once to say the tech might be 20 minutes late for the 30 minute window they told us they would come. Wow — especially in comparison to those companies that say they’ be there in a 4 hour window!
Both repairs were expensive and in both cases it was the part. Rethinking that Trane System we bought 7 years ago. Both times the work was done efficiently and without making a mess in our home. Each time I felt like the service charge was fair — especially this time on a weekend!
We will be using these folks again EVERY TIME from now on. Of course, here’s hoping we don’t need them again soon. In a world of companies that treat you like crap, these folks are a total breath of fresh air.

Cool Connections is a very honest and professional group. The father and son team is really working for these guys. My wife called in the morning and Cool Connections arrived at the scheduled time.
After looking over and diagnosing our problem, I talked to the gentlemen on the phone. He was very professional and told me what I needed to fix the problem. Wife and I were very relieved to not have to replace the whole system. After we discussed price, they had the unit back up and running within an hour. Thanks guys.
I would highly recommend Cool Connections. They arrived on time, they diagnosed it correctly and where very professional. We will definitely keep them bookmarked in Unilocal.
BTW — We found them thru Unilocal.Thank you Unilocal and all that helped us make our decision to go with this great company.

Cool Connections Rock!
I called them late in the day and they were able to show up first thing in the morning. They were prompt, fast and cleaned up after themselves. I had my main ac drain line backed up and they cleaned it out in no time. They also provided me with a little history on my system and some tips to help get the most out of its life.
I found my go to HVAC Company.

My upstairs unit thermostat quit working and so I turned to Unilocal to find a new AC company. Cool connections had great reviews so I gave them a shot. Joe came out on a weekend day in July. He diagnosed my problem as a blown fuse and the cause was some loose and bad wiring at the outside unit. He repaired the problem, topped my freon off and got me up and going within about an hour. Price was reasonable and joe is very friendly as the other reviews indicate. I have added him to my contacts as my new AC guy and will call again for future needs.

I would love to have had the service and the experience described in the other 16 reviews. Unfortunately I did not.
I called on Friday afternoon and made an appointment for 9am on Monday. I took Monday morning off of work and waited. After 10 I called Cool Connections and was told by the lady who answered that she dropped the ball. For whatever reason my appointment had not been entered in correctly and there was no one on their way to my house. I was frustrated, but mistakes happen. I was told that she was driving and she would look at the schedule and see where the tech is and call me back soon. By 1:00 I still had not heard anything from Cool Connections so I called another AC company, and I went to work. At 2:30 Cool Connections finally called me back to tell me when the tech could make it out. I explained to her that I had given up on waiting for them at 1:00, and I would not be using their company. She did seem apologetic, but didn’t really seem to grasp that her error had made me late for work. I felt like she did not value my time as a customer. She said that they did have many AC emergencies over the weekend, and I am sure all of those emergencies were more lucrative than my tune-​up, but if they would have called and told me that they needed to reschedule in a timely manner I would not be writing a bad review.

I have a home warranty on my new house, the air stopped working, they sent a guy who said major leak and could not fix it. The warranty said no to replacing it! I called Cool Connections, they came out the same day. The leak wasn’t where the previous guy said, it was in the attic Easy Fix, Done, I have air. I am cancelling the warranty and will just call Cool Connections. He took the time to check where the leak really was and if it could be fixed. Cannot get more honest than that.

I would give 6 stars rate to this company.
If you looking for a company that honest and not being pressured for unnecessary repair, then you should try this company. Recently, Joe just help me to replace my under warranty coil replacement with a great price. His wife Ivanna is very helpful and patient to helping me go through my warranty issue. Definitely will recommend to others.

I can’t say enough good things about Joe! He is wonderful! I live in California and was helping my mom who lives in Texas. Her air conditioner was going out on a Friday and it was over 100 degrees outside. I was worried she might have a heat stroke. I found Cool Connections on Unilocal and Joe was out first thing Saturday morning. He found that she needed new coils, ordered them first thing Monday and installed them as soon as they arrived on Tuesday. He really made it a priority to help my mom. He worked quickly, his prices were great and he was very patient answering our questions. I could tell he is a person with a lot of integrity who stands behind his work! I would highly recommend him!

I left a web message last night when we discovered our secondary AC unit was not working. I did not expect to hear back from them today, as it is Labor Day, or at the least to be charged an excessive holiday fee.
I received a call a little after 9am and Joe was able to come out shortly thereafter. He was professional and quick. After replacing the broken capacitor, he also checked the freon and topped that up, as he noticed the hose was not super cold. All for a very reasonable price.
I couldn’t have been more pleased with the service, and I fully plan to use Cool Connections for my AC maintenance going forward.

I called late one evening and was promptly called back. They were here around 6am the next morning and found a simple problem. It was quickly repaired. I was worried about being pressured into unnecessary repairs, and not really knowing better, could have been suckered into them, but Joe was honest and fast. I paid later that morning over the phone and quickly received my invoice in my email.
I’ll certainly call again if I have any other problems (really hope not though) without hesitation and will recommend them to friends and family.

I had joe come out to. I echo all the comments already left. HE WAS FANTASTIC!!! A/​C repairmen and companies have SUCH A BAD WRAP AND justifiably so, because they dont do it right and always try to charge you too much.
joe was early, efficient, fixed the issue, and didn’t charge a crazy amount. he tries to diagnose a problem before asking you to spend a lot of money.
great guy!!! would recommend.

If I could rate Cool Connections @ 6 stars, I would.
Ironically, I’d heard about Cool Connections through Unilocal and decided to give Joe a shot based on all the outstanding reviews and A+ BBB rating. I can now fully back up what others have said — Joe takes great pride in what he does and genuinely cares about providing the best level of service for his customers.
Our upstairs A/​C unit stopped cooling and was blowing out hot air into the house. I called Joe and even though he was extremely busy assisting other customers, he made time to stop by and assess the situation later that day. He was able to quickly diagnose the problem, provide options and a recommendation. We took his advice and now have plenty of crisp, cool air along with the peace of mind knowing our system is solid.
As others have said, if you’re looking for reasonably/​competitively priced, top notch HVAC services and solutions with honesty, integrity and quality, look no further.
A+ BBB BUSINESS REVIEW LINK