Dunkin’ Donuts

Go to the other locations. This one is a price gouger, when I picked up a dozen donuts I usually get a dozen at one price. Here they priced them individually to ensure they got all the money they could from each donut. Been going to DD for years and no other location has ever done that. And I just noticed they got my order wrong. Service was friendly at least.

I ordered a brownie sundae. They basically made me wait like 30 minutes for this sinday, & I felt like they really cheap me out. The sunday was tiny! Worst $ 5 I’ve ever spent. Will not be back.

Lady behind counter could hardly see me from her seated position in a chair just inside doorway to back area. I had to lean over register to get her attention at 8:45 pm.
A week ago, the coffee they served me was luke warm. I didn’t have time to wait for them to brew another or give me refund as they kinda move slow and at their own pace here. Wasted money.
Last night, the bagel I got with cream cheese and hot cocoa wasn’t satisfying either. Bagel had a very hard spot, so about a quarter of it went in the trash. Cocoa wasn’t very hot, nor was it very chocolatey. Waste of approx 5 $ again.
Then today, like an idiot, I go back cuz this is only place open late late and near library. The same lady is here, but also a tall young man. I wanted dark coffee. He says they don’t serve dark coffee. So I take regular. Then I see on menu they do serve dark coffee. I ask for a dark coffee and point out menu. He says «oh». He tells me I can have a cup for free. I said it’s not free, I paid for a cup and wanted dark to begin with. I ask if they have to brew it. He says no. Then lady goes to get dark roast from pantry and says we don’t have any. So I ask for refund. He says he cannot because they already gave me coffee.
AM I ON ANOTHER PLANET? Then lady says she will go out to her car and give me a refund from her purse??? So I said I’m not going to take your personal money. Pls make me a regular coffee and add a shot to it. The young man looks at me like I’m nuts. Lol
Wow, this place is a huge, unpleasant joke.

French Crullers. Mine were so fresh they were still warm. Heaven.
Mihir is the man there. Greatness. Krispy Crème has nothing on them. Krispy Crème sells something they call a cruller but its nothing more then a formed cake donut. An impostor.

Poor service and management, I’ll be going to the other Dunkin Donuts in Plano from now on.

What a fantastic vibe in this little shop. The two dudes that were working when I went in today (January 2015) are the best ever. On point, goofy, polite, fun. It’s obvious that they love their job.

This place is horrible. The people who work there would rather organize the donuts on the trays than help customers. I wanted to talk to the manager about the poor service, but you can’t call the store because the phone number they give online rolls over onto a fax line. So I contacted the corporate office instead to complain. They earned it. I wish whoever owns this Dunkin Donuts would leave the community and take his business somewhere else. He hires very rude people to work in his store..

This review is solely based on my venture to dunkin donuts tonight at 7:45pm (the morning staff gets five stars. They’re awesome and courteous).
Walked in, and the two employees working were standing with their back to the counter taking pictures of ice cream with their phones. I stood for about five minutes with no sign of being acknowledged while they continued to giggle and snap photos. I cleared my throat (since the doorbell that rang when I entered hadn’t seemed to get their attention). One employee looked over shoulder and laughed, then went back to taking pics. I walked out without ordering and drove to Krispy Kreme in Richardson, who happily greeted me and were prompt in serving me hot, fresh donuts.
It’s a shame that this location hires incompetent individuals for their PM shifts. Customer service is totally lacking at night. I would visit in the morning since the AM CREW is awesome and pays attention to each customer no matter how busy they are. I’ll NEVER go back at night unless I’m in the mood to get schooled on Instagram photos of ice cream creations, and that’s not high on my to-​do list… Ever.

Don’t think I will go this place again. Dirty environment and bad services.
Better try other shop nearby.

I was at this location for the 5 days I was in Plano. Even though it’s a franchise, it has a mom and pop shop feel to it. Great friendly staff to one and all. I will definitely go back when in Plano again.

I’m at this location at least once or twice every quarter, and the two gentlemen that operate this particular store are great. As you know, Dunkin is a franchise, but these guys make sure you feel like you walked into a small town coffeehouse. Even though I’m in there on a infrequent basis, they still remember my face and what I’m likely to order, even asking if I’m having the usual. Sometimes I have guests with me who have need decaf and these gentlemen and their staff won’t hesitate to brew an entire pot fresh if needs be. The store is always clean and well maintained. The wait time is miniscule at worst even when busy, and that’s why I keep going back.

The Baskin and Robbins we usually frequent has closed, so we stopped in this location. It is a cross between a dunkin donuts and ice cream shop. While we were waiting to place our order, the customer in front of us placed a to go order. As each order was filled the server placed the cup of ic cream and a bag with a sundae in it on open tubs of ice cream. I decided not to order anything because of this.

Whenever I come here, they are seriously understaffed, which makes service kind of slow. Also, nobody here seems to understand the concept of a line and everyone is just crowded around the cash register like a giant blob. I would imagine that the donuts and pastries are the freshest in the morning, but in the afternoon they’re pretty stale. Because the Baskin Robbins shares a location with DD, they only have the staple flavors and not a wide selection.

I love how this dunkins is open so late! But I wish they would update their hours on their website because one time my roommate and I were craving donuts but saw that dunkins was closed. It was already pretty late so we decided to stay up to get donuts when they opened at 5 am… Turns out they had been open 24 hrs… Was very satisfied with my fresh donuts but not sure it was worth the lack of sleep. However I’m glad to have a dunkins donuts in the area.

First and foremost– the hours for this place are AWESOME!
I can get my donut fix at 5pm! Isn’t that when we need that sugar pick-​me-​up?
(But don’t tell anyone I eat donuts!)
I also love the owners here.
We stop in a lot for breakfast to pick up kolaches for the kids. If the kids aren’t with me, the guys behind the counter always ask where and how they are. It’s always nice to be welcomed and recognized, I feel like Norm!
It’s the regular DD and BR menu, nothing extraordinary there, but the welcome makes all the difference.

Horrible… out of bananas for banana splits, half the ice cream out of stock and hard toppings. Regrets! Never again

This place is great, very friendly staff and quick with their service!
I hate that there’s no drive-​thru but it’s worth going in.
Coming from the East Coast, there’s a dunkies on every corner… Over here they are hard to find.

Love the fact that they are open late and offer .99 lattes after 12pm… Starbucks who? ??? Love a business that caters to its clients schedule and is open and available! I got a latte, kolache, and a blueberry don’t for $ 1 LESS than what I would pay for a tall latte at Starbucks. I left the cashier a 8.00 tip… lol! Thank you DD!

If I could give this location less then ½ a star I would!
Tonight, (11÷24÷14) We went at 8:40 to get a latte after the movie. We order two small nonfat lattes. The lady stares us in the face and says «Oh no we don’t have nonfat milk.» I tell her I have had lattes here before and I ONLY get nonfat. She proceeds to tell me that the are «out» of nonfat milk… okayyyyy. So, I will just get 2% since it is just a small one. Again she tells me «We are out of 2% also» What? HA! Okay… Then whole milk! At this point it is out of sheer irritation and principle that I have the latte with whatever milk she pretends to not be out of. She replies «We are out of whole milk too» ARE YOU KIDDING ME! No, you are not!!! You are a company that deals greatly in coffees and lattes etc. you are NOT out of every single milk. Also, you could have said I’m sorry we don’t have any milk right now if that were true but NO she says it after each time we ask for the next kind of milk. Not to mention as we leave I look in the window and sitting on the counter top is a gallon of milk!
I am in upper management for a grocer and the gentlemen accompanying me is the manager of a Starbucks and let me tell you if this lady worked for either of us she would no longer have a job! I am going to call corporate. I am also going to call the proprietor of this particular location because this has got to be the most ridiculous visit I have ever had to any retail establishment! Who tells their paying customers they don’t have ANY milk when one of their major money makers is their specialty drinks!
Do yourself a favor don’t even bother with this place. I have given it more then its fair chance and it has never delivered in 5 years. This visit was just the king of all bad visits!

One of the sorriest places I’ve ever visited employees are very rude and no donuts and this is supposed to be a 24 hour donut shop I will not be coming back