FedEx Office Print & Ship Center

I handle a lot of print projects for various companies in the area. I have tried this location time and time again, with terrible results. They don’t seem to be able to understand how to work efficiently on projects– meandering about the store with no sense of urgency. I agree that the employees spend more time socializing than working and it usually seems to take three or four people to finish one simple job because no one is trained. And when I expressed my disappointment on their work, they made excuses and even tried to blame me.
I got a return phone call from the district manager with more excuses for their shoddy workmanship. And then they said it would probably take them nine months to a year to get their staff properly trained and fully competent! I don’t know about anyone else, but I sure don’t have time to wait a year for them to get their act together. Staples and Office Depot offer better service for half the price, I’ll be trusting them with all of my work from now on.
If I could give this location zero stars, I would.

Very slow customer service. They spend to much time socializing to be bothered by customers. I finally gave up and went to the Office Depot nearby and was promptly waited on.

I was a little confused as to what to do when I got there as I’ve never needed anything like this printed. I got some assistance from a nice employee who was very understanding of my wild three year old although she was complaining about taking a late lunch to another employee. She helped me print the things I needed, and even showed my kids around the store. She helped me laminate my stuff as well. All in all it was a good experience. I only give it four stars because it was pretty pricey.

This is a fedex store, and the people and products are both nice. They are generally open to squeezing a quick job in while I eat next door. The machines are always working, and the people are helpful and manage to be non-​condescending (or at least sound so) despite having to deal with people like me all day.

We had to ship some very sensitive documents to our adoption agency, so I chose to go with FedEx. I had never really sent anything via FedEx before and was a little unsure about some things. FedEx employee Tim was amazingly helpful in making sure that my shipment went out correctly. He was warm and friendly and took his time to thoroughly answer my questions. I came back a week later to ship something else and received the same kind of warm greeting and cheerful assistance. Given that some of these matters for us are stressful, to be able to stop by this FedEx location and get such helpful and friendly customer service meant more than you might even know. Thank you, Tim!

We all know Kinko’s is not a library. Sometimes you have to write/​print a report, etc. in a very timely fashion on computers that’s cache has not been cleared this century. This can be very challenging given the other people on the computers next to you are talking on their phones about the size of the waitress’s boobs at lunch, what nail polish to wear, how hungover they are, etc. etc.
All this while I’m paying almost ½ dollar/​minute on computers almost as slow as dial-​up–
When they encourage customers to be respectful of other customers, I’ll consider revising my review–

How many Fedex employees does it take to screw a shipment?
I had a simple package to ship on priority. The staff did not help me with a plain enough request for a return shipment label. I was directed to the computer to print my own return shipping label which would have been fine except they had no idea how to help me with related questions. There was field to enter the shipment date which I had trouble with because I did not know when the return label would be used. When asked the lady in the staff what I should enter in the date field I was just repeatedly only told «YOU HAVE TO FILL THE DATE» without even attempting to understand my concern that I could not possibly know when the label would be used for a return shipment. Finally she said «How can I tell you what date to enter?». I was stunned at the unprofessional way she was handling my question and her complete ignorance of Fedex process. I asked her if the fedex location at the other end are expecting the exact date, she replied with a dismissive «I don’t know what they will do».
Later when I got an error while printing out the label I called it to the attention of the staff and without even leaving his place he said «calll customer service». This was beyond ridiculous. If I have to call customer service from inside a fedex location what would he be getting paid for? I did call customer service because I was desperate to ship the package — I was advised to go to a fedex location and when I told them I was actually calling from inside one, they obviously could not believe it. This was incompetence dressed in Fedex uniform.
I had finally seen enough. I went straight to UPS where I was not given any self-​service BS. She printed out return labels, envelopes, packed it all in and took care of everything while I waited — even though we arrived just 5 minutes before closing time and she was feeling under the weather she was extremely courteous.
The store is well equipped, its just very poorly staffed. I have been to this store several times before and its never been this bad.

So I’ve had some experience with this location over the years, none of it is notable really. I used to sell a lot of things on eBay and this was one of the FedEx locations close by. Dropping off packages was never a problem and if I had any questions, they were always willing to help.
Recently, the wife needed to print a 700 page document and she came here to find out how much it might cost. 350 pages, front and back came to something like $ 140. 40 cents a page?! Seriously? Okay, so they knocked off 1 cent per page if she didn’t want it hole punched. She turned around and walked. It was just black and white printed from a .pdf. This was not priced competitively at all. She found another copy store that would do it all for 40-​some dollars.
So the pricing isn’t set by the location, so I have left the 3 star rating based on the location, not on FedEx itself. I believe their in-​location services to be highly over priced, but that’s with any location, not specific to this one location.